Users who found Claude returning errors instead of answers earlier this week were part of a widespread technical disruption that hit Anthropic's AI platform. The outage left developers and writers unable to access coding assistance, research tools, and writing support during work hours, highlighting how deeply these AI assistants have been woven into daily workflows.
Anthropic confirmed performance issues through its status page and moved quickly to deploy a fix. Users experiencing ongoing problems are directed to update to Claude Desktop version 1.1.4328 or reinstall the application directly from claude.ai/download.
The company's transparency in posting updates publicly and providing clear instructions shows how seriously it takes service reliability when things go wrong. For those who access Claude through web browsers rather than desktop applications, clearing browser cache and reloading pages serves as a first troubleshooting step before attempting full reinstalls.
The platform's status page remains the most reliable place to monitor ongoing or future service disruptions, with Anthropic demonstrating willingness to keep it current during incidents like this one.
The timing coincides with several major feature rollouts from Anthropic, including new Remote Control capabilities for Claude Code that allow developers to manage terminal sessions from mobile devices. These features are currently available as research previews for Max plan subscribers costing between $100 and $200 monthly, with Pro user access expected soon according to Digital Trends.
Remote Control creates live bridges between local Claude Code sessions and mobile apps or web interfaces through one-time links or codes generated from active terminal sessions. All files and code execution remain on original devices while phones become remote interfaces for issuing instructions or checking progress during long builds or deployments.
Simon Willison noted initial bugs with the Remote Control feature, including API 500 errors and session termination issues when restarting programs on machines. MacStories reported similar problems where remote sessions wouldn't persist properly across all devices despite being a known issue Anthropic hopes to fix soon.
These technical growing pains arrive alongside significant model upgrades available at no cost. Claude Sonnet 4.6 now serves as default for free users on claude.ai, delivering performance previously only available from Opus-class models according to Tom's Guide testing.
The mid-tier model features a 1 million token context window capable of processing entire novels or codebases without losing track. In developer testing, users preferred Sonnet 4.6 over its predecessor roughly 70% of the time according to internal evaluations cited by Tom's Guide reviewers.
Many even preferred it to Opus 4.5, Anthropic's flagship model from just months earlier, particularly for coding tasks where it reads existing codebases before making changes and avoids unnecessary logic duplication.
