If your Huawei Pura 70 Pro is staying silent when calls come in, you're not alone. This is a common issue that can usually be fixed in a minute or two. The most likely culprit is a simple setting that got toggled by accident.
Let's start with the quickest fix. Swipe down from the top of your screen to open the notification panel. Look for a bell icon with a slash through it, which indicates Do Not Disturb is active. Tap it to turn it off immediately. If that doesn't work, don't worry, we'll go through the other possibilities step by step.
Check Your Sound and Volume Settings
First, unlock your phone and press the volume up button on the side. Make sure the volume slider that appears is set to a high level. Sometimes the media volume is up, but the ringtone volume is separate and can be set too low.
To check this, go to Settings > Sound & vibration. Here, you'll see a slider for "Ringtone & notification volume." Drag this all the way to the right. While you're here, tap on "Ringtone" and select a different default tone to test if the current one is corrupted.
Disable Do Not Disturb and Silent Mode
Beyond the quick toggle, Do Not Disturb can have schedules or exceptions. Go to Settings > Sound & vibration > Do Not Disturb. Make sure the main toggle at the top is off.
Also, check the "Schedules" section below to ensure no automatic timers are turning it on. The Pura 70 Pro also has a physical "Silent" option in the sound settings that mutes everything, including ringtones. Verify it's not enabled.
Review Your Call Blocking and Forwarding
You might have accidentally blocked a number or set up call forwarding. Open the Phone app and tap the three-dot menu in the top right, then go to Settings > Blocked numbers. See if the caller is listed there.
For call forwarding, which sends your calls to another number, go to the Phone app's settings again and look for "Call forwarding." Ensure all forwarding options (like always forward or when busy) are turned off.
Disconnect Bluetooth Accessories
If your phone is connected to a Bluetooth speaker, headphones, or your car, incoming call audio might be routed there instead of your phone's speaker. Pull down the notification panel and tap the Bluetooth icon to turn it off temporarily.
You can also go to Settings > Bluetooth and toggle the main switch off. Test a call with Bluetooth disabled to see if the ringtone returns.
Check App Permissions and Notification Settings
The Phone app needs the correct permissions to play sounds. Go to Settings > Apps > App management. Find and tap on "Phone" in the list.
Go to Permissions and make sure "Microphone" and "Phone" are allowed. Then, go to Notifications. Ensure "Allow notifications" is on and that the "Sound" option is enabled for incoming calls.
Restart Your Huawei Pura 70 Pro
A simple restart clears out temporary software glitches that can affect the ringer. Press and hold the power button until the power menu appears, then tap "Restart."
If the phone is completely unresponsive, you can force a restart by pressing and holding the power button for about 10 seconds or more until you feel a vibration and see the Huawei logo.
Update Your Phone's Software
Software bugs in EMUI 14.2 can sometimes cause sound issues. Huawei regularly releases updates with fixes. Connect to Wi-Fi, then go to Settings > System & updates > Software update.
Tap "Check for updates" and install any available version. I've seen minor updates resolve quirky audio problems on several Huawei models, so this is always worth a shot.
Reset All Network Settings
This can help if the issue is related to your cellular connection or conflicting network configurations. It will reset Wi-Fi, mobile data, and Bluetooth settings, so you'll need to reconnect to networks afterward.
Go to Settings > System & updates > Reset. Tap "Reset network settings" and confirm. This doesn't delete any personal data like photos or messages.
Check for Third-Party App Conflicts
Since the Pura 70 Pro uses Huawei's AppGallery, some downloaded apps might not be fully optimized and could interfere with system sounds. Think about any new apps you installed around the time the ringing stopped.
Try booting into Safe Mode to disable all third-party apps temporarily. Press and hold the power button, then press and hold the "Restart" option on-screen until you see a prompt to enter Safe Mode. If the phone rings normally in Safe Mode, a recently installed app is likely the cause.
Perform a Factory Reset
This is a last resort, but it will eliminate any deep-seated software corruption. You must back up everything important first using Huawei's backup tool or by manually transferring files to a computer.
Once backed up, go to Settings > System & updates > Reset > Factory data reset. Follow the prompts to erase the phone. After it restarts, set it up as new and test a call before restoring your backup, to see if the problem is resolved.