To fix a PS5 that is not connecting to the internet, open Settings > Network > Connection Status > Test Internet Connection, then check the failed result. Reconnect to your WiFi with the correct password if setup fails, or restart your console and router before testing again.
The short version
- Run the connection test before changing advanced settings.
- Check your WiFi name, password and security method.
- Turn off the router and modem for at least five minutes before restarting them.
- Move the console closer to the router or try a LAN cable.
- Check PlayStation service status when the problem involves signing in or online play.
- Use Restore Default Settings carefully and avoid the options that erase data.
| Fix | What it does | Time | Use it when |
|---|---|---|---|
| Connection test | Checks internet access | A few minutes | You need a starting point |
| WiFi setup | Checks network credentials | A few minutes | The console cannot join WiFi |
| Full restart | Restarts network equipment | At least five minutes | The connection keeps failing |
| Console placement | Checks the wireless link | A few minutes | You use WiFi far from the router |
| Router compatibility | Checks IPv4 and PS5 Pro settings | A few minutes to check | Router settings need review |
| Ethernet and updates | Tries a wired connection | A few minutes to connect | WiFi still will not work |
| DNS and timeouts | Reviews advanced settings | A few minutes to check | The console joins the network but stays offline |
| Restore settings | Returns settings to defaults | A few minutes to review | Earlier checks have failed |
Test the connection and check PlayStation services
Open Settings > Network > Connection Status > Test Internet Connection. Write down the failed result and any error code before changing anything else. Keep that information for your next test so you can compare the results.
If the problem involves PlayStation services, open PlayStation's Connectivity support page and follow its PlayStation status link. Check for maintenance or a service interruption before changing router settings. Wait and retry if the service you need is unavailable.
If internet access fails, check other devices on your home network and try several apps or websites. This helps narrow down whether the problem affects one device, one service or the whole network. If it remains unresolved, ask your internet service provider whether maintenance is affecting your connection.
If you use Xfinity, an authorized account user can open the Xfinity app and select WiFi > Troubleshoot. Sign in with the Primary, Manager or Member account that has access to troubleshooting. Also check the PS5 under WiFi for a device pause.
For an individually paused PS5, select the device and choose Unpause Device. If all devices assigned to a person are paused, select Unpause All Devices. For a scheduled pause, select the person and choose Wake Up.
For a console that reaches the internet but still cannot connect to PlayStation services, continue with the steps for fixing PlayStation Network problems. Use the recorded error code to keep the next checks focused on the failure you actually see.
Check your WiFi credentials
Go to Settings > Network > Settings > Set Up Internet Connection. Choose your WiFi network and select Connect. If the network is password protected, enter its WiFi password when prompted.
Check the network name, password and security method against your router's configuration. A password printed on the router is useful only if it is still the current password. If you do not know the correct details, ask the router manufacturer, your provider or the network administrator before retrying.
If your network does not appear, scroll down and choose Set Up Manually, then enter the network settings. For an access point that supports WPS, you can instead select Set Up Using WPS Button and follow the on-screen instructions. Use the option your router supports, then run the connection test again.
Restart the PS5 and network equipment
Press the PS button to open the control center, then select Power > Turn Off PS5. Wait until the console's power indicator is completely off. Do not disconnect its power cable while that indicator is lit or blinking.
Turn off your router and modem, and leave them off for at least five minutes. Restart the network equipment, then turn on the PS5 with its power button. Return to the connection test and check whether the same failure remains before moving to another fix.
Move the console closer to the router
For a wireless connection, bring the PS5 closer to the router and remove anything interrupting communication between them. Try the connection again after changing the placement. Keep the password and advanced network settings unchanged during this check so you can judge the placement change separately.
If a closer position does not help, move to the wired connection check below. That gives you another way to attempt internet access without changing the WiFi password or security method. Record the wired result alongside the wireless result for any later support request.
Check router compatibility and PS5 Pro settings
PS5 consoles support IPv6 connections, but they cannot use an IPv6-only network. If your router is configured for IPv6-only access, ask its administrator to enable IPv4. Contact the router manufacturer if you need help locating that setting.
Check for a router firmware update using the manufacturer's instructions for your exact model. Ask the router vendor for the correct procedure rather than using a menu path intended for another router. Finish that check before comparing the console's connection results again.
On a PS5 Pro in the CFI-7000 model group, you can also check Multi-Link Operation with a compatible access point. Open Set Up Internet Connection, highlight that access point and press the options button. Select Advanced Settings and turn on Multi-Link Operation, then compare connection tests with it enabled and disabled.
Try Ethernet and update system software
Connect the console to your router with a LAN cable. Open Settings > Network > Settings > Set Up Internet Connection, then select Set Up Wired LAN > Connect. Run the connection test on that wired connection before attempting an update.
When internet access works, go to Settings > System > System Software > System Software Update and Settings. Select Update System Software if an update is available. Keep the console powered on throughout installation, then return to WiFi setup and test the wireless connection again.
If the console still cannot get online, you can update it from a USB drive prepared on a PC or Mac. Use the PS5 system software download page to get the official update file. The USB procedure is in the FAQ below, including the folder names the console needs.
Review DNS settings and connection timeouts
Use these checks when the console joins your network but the connection test still fails. Work through them in order, and change one setting at a time.
Check DNS settings
Error CE-118527-4 means there was a problem resolving a hostname. If you previously chose Manual for IP Address Settings or DNS Settings, check that Primary DNS and Secondary DNS are correct. Ask your provider or network administrator to verify any entries you do not recognize.
For persistent network timeouts, a temporary public DNS change is another troubleshooting option. In Advanced Settings, set DNS Settings to Manual, then enter the provider's published addresses in Primary DNS and Secondary DNS. Follow the steps for changing DNS settings on PS5 when you need the full procedure.
Investigate continuing timeouts
For continuing timeouts, ask your administrator whether a manual static IP configuration is appropriate for your network. Have them provide the configuration before entering it in the connection settings. Treat this as a targeted follow-up to a timeout, after the restart and connection checks.
Check service connection ports
For service connection errors, your provider can also help check router ports. The documented ports are TCP 80, 443, 3478, 3479 and 3480, plus UDP 3478, 3479 and 49152 to 65535. Ask for help with the router settings instead of making unfamiliar changes yourself.
Restore settings and seek further help
If the earlier checks have failed, you can review Restore Default Settings as a general settings recovery option. It retains user and game data, but it should not be treated as a guaranteed WiFi repair. Start by reviewing which settings the console says it will change.
Open Settings > System > System Software > Reset Options > Restore Default Settings. Read the affected settings shown on-screen, then select Restore if you want to proceed. Choose carefully because Reset PS5 and reinstalling system software erase data.
Run the connection test again after restoring settings. If the failure remains, use PlayStation Repairs from the Connectivity support page linked earlier for further diagnostics. Keep your error code and both wired and wireless test results ready to describe the problem.
Frequently Asked Questions
Why does my PS5 lose internet access only in Rest Mode?
Open Settings > System > Power Saving > Features Available in Rest Mode and turn on Stay Connected to the Internet. If you also want to wake the console remotely, enable Enable Turning On PS5 from Network in that menu.
Can I update my PS5 without an internet connection on the console?
Yes. On a PC or Mac, save the PS5 console update file as PS5/UPDATE/PS5UPDATE.PUP on a FAT32 or exFAT USB drive, keeping names uppercase. Insert it into the powered-off console, hold the power button until the second beep about seven seconds later, then connect the controller by USB and press PS. Choose Update System Software > Update from USB Storage Device > OK; use the update file because reinstallation erases data.
What should I do if a system update download failed before the connection came back?
Press the PS button and select Downloads/Uploads in the control center. Highlight the system software update, select View Error Info, then choose Try Again.
Will rebuilding the PS5 database fix WiFi?
Database rebuilding is a recovery option for system feature issues, rather than a documented WiFi repair. Work through the connection test, credentials, console placement and router checks before considering general recovery options.