Common Samsung Galaxy J3 Issues And Their Fixes

Common Samsung Galaxy J3 Issues And Their Fixes

Samsung’s J3 is an affordable smartphone which was launched last year. The phone has fairly decent specs, perfect for a smartphone of its range. However, there are some issues which users have been facing while using the phone. We have gathered a list of problems and useful tips on how to solve them. This short guide offers common Samsung Galaxy J3 issues and their fixes.

See also: Top Best Features of Samsung Galaxy Note 8

Common Samsung Galaxy J3 Issues And Their Fixes

Problem 1- Samsung J3 WiFi Problems

Samsung J3 WiFi Problems

The two most common problems that users face with Wi-Fi are connection crashes and poor signal. Here are some possible solutions for Samsung J3 WiFi problems.


Disable the Smart Network Switch

This feature lets you switch automatically from WiFi to mobile data if the Wi-Fi connection is not stable. The switch disrupts the signal regularly especially when your WiFi network is trying to get a stable connection. Disabling this feature will let your device concentrate on getting a stable network without having to shuttle back to the mobile device.

  • Connect your J3 to WiFi and go to Settings
  • Next tap on Connections
  • Tap on WiFi
  • Now tap Menu (three dots icon towards your right)
  • Tap on Smart Network Switch and toggle it off

Reset Network Settings

  • Go to Settings
  • Tap Backup & Reset
  • Tap Reset Network Settings
  • You may be prompted for pattern/password/PIN if you have secured your phone with it. After the needful, you need to tap on Reset Settings to confirm.

Forget the Network and Connect Once Again

  • In the notification panel hold and press the WiFi icon – this will open the WiFi Settings
  • Look for the network that you have issues with
  • Once located tap on it and then tap once again on Forget
  • Restart your device and reconnect to the WiFi network from fresh

Wipe Cache Partition

We are all aware of the small problems that could arise if the cache partition gets outdated and cluttered.

  • Ensure that your device has enough battery. If not then charge it before you can begin the process.
  • Turn off your Samsung J3
  • Press and hold together the Home button, Volume Up button, and Power button
  • Let go of the Power when the Samsung logo appears but keep holding the Home button and Volume Up button
  • Once the Android logo appears let go of the Home and Volume buttons
  • Use the Volume Down button and highlight Wipe Cache Partition
  • Confirm the selection using the Power button
  • Use the Volume Down button again to highlight Yes and make a selection using the Power button
  • When the process is complete restart the J3 and check whether the WiFi problems still persist


Problem 2- Samsung J3 Screen Problems

Samsung J3 Screen Problems

There are different types of screen problems that J3 users have been reporting. Some of them are as below:

  1. Lines on the Screen
  2. Screen Flickering Problems
  3. Black Screen of Death

Here are some possible solutions to tackle Samsung J3 screen problems.


The approach for solving the problem of lines on Screen and Screen Flickering problems are same.

Despite any physical damages on the screen, some users face problems of lines on their screen. For some, the problem is with a flickering screen. To begin with, you can start with Samsung j3 troubleshooting. This can be done by restarting and checking your phone in the Safe Mode. In a Safe Mode, all third-party apps are disabled. This will help you understand if there is a problem with one of the apps.

Safe Mode

  • If there is a software glitch then the phone can be started in the Safe Mode to see if the problem occurs.
  • First, tap the Recent apps button and close all the apps using the Close icon
  • Press the Power button and keep holding it till the different options display
  • Press and hold the Power off, you will find get a prompt to Reboot into Safe Mode
  • Tap on this option, this will restart the device but it will take longer than the usual time taken to start. Now when the phone restarts it will start in Safe Mode. You will be able to see the Safe Mode on the lower-left hand corner of the Home Screen.
  • If the lines are not on your screen then it is probably because of a faulty app. You need to uninstall your apps one at a time or perform a factory data reset.
  • Going back to normal mode is pretty easy. Just press the Power button and click on the option to Restart.

Wipe Cache Partition

While you are in the Safe Mode you can also try and wipe the cache partition to check if the problem persists. The process to wipe cache partition has been mentioned above. Wiping the cache partition helps as it will refresh and clean the phone. This can also fix many problems and minor issues.

Hard Reset

This will wipe all your data and settings. So, ensure you take a proper backup first. After that, follow the steps below:

  • Press and hold together the Home button, Power button and Volume Up button and wait for Samsung logo to appear
  • It will take some time for the Hard Reset menu to appear
  • Use the Volume Down button and scroll down to find Wipe Data/Factory. Now select it using the Power button
  • Scroll down using the Volume Down button to highlight Yes-Delete All User Data and then once again select using the Power button
  • Your Samsung J3 will clear all its contents and then reboot to its initial screen setup.


The Black Screen of Death is when your phone will turn off automatically and will fail to restart. Your Samsung J3 won’t turn on as well. This may again be a problem of the software or firmware crash. Here are some possible solutions to tackle the Samsung J3 Black Screen problems:

Remove the Battery and Soft Reset

Since the J3 has a removable battery, you could try pulling out the cover of your smartphone carefully to remove the battery. After this press and hold the Power key for one minute and then place the battery back into its position. When you restart after this step, your phone may turn on.

Charge Your Phone

After a soft reset if you still don’t see your phone turn on, let it charge.  Ensure that all the cables, slots and plug points are ok.

If your phone won’t start then you should contact your carrier, a repair shop, or Samsung.


Problem 3- Samsung J3 Overheating

Overheating is an unpleasant thing to happen with your smartphone. There are some easy ways to cope with overheating. It should be looked into immediately because smartphones that remain overheated for a long time could be prone to stutters and lags. It could lead to hardware failure too. Here are some ways on how you could prevent your Samsung J3 overheating problems.


Charge Phone in Safe Mode

Usually, the phone will display overheating problems while charging. Some faulty third-party apps could cause a lot of problems and interfere with its functioning. As one of the solutions, you can try and charge your J3 in Safe mode. Follow the steps mentioned above. Charge your phone in this mode to check if the problem is still there. You know a third-party app is responsible for the overheating if your phone isn’t showing the problem when in Safe Mode. You can then try uninstalling the apps one at a time or perform a factory data reset.

There are some small things to remember while you are using your J3. Following them will help you avoid overheating issues:

  • Remove the casing of the phone when you are charging it.
  • Avoid using your phone when you are charging it. Playing games or watching videos while your phone is charging is not something you should do.
  • Keeping your phone under direct sunlight or any heated sources for a long period could be harmful.

Hard reset

A Hard Reset also helps in solving problems. You can follow the steps mentioned above and perform a Hard Reset on your device to solve Samsung J3 overheating issues.


Problem 4- SD Card Issues

SD Card Issues

An SD card is an important part of your device. It helps in expanding the data storage of your mobile. Samsung J3 offers a maximum extended storage of 16 GB to its users. Some users have reported problems with the SD card – the device fails to recognize the card in the slot. The other problem which some users faced is that they were unable to transfer data from the internal storage to their SD cards.


Re-insert the SD Card

Turn off your J3 and remove the SD card from its slot. Clean the slot with s soft cotton cloth and then put back the SD card in its place. Now restart to check if it works.

Format the SD Card

Another solution could be to take a back-up of your SD card on the computer or laptop and format it. You can then copy back the content again and re-insert the card.


Problem 5- Samsung J3 Battery Problems

Samsung J3 offers a 2,600 mAh battery. If you notice unexpected drain of battery on your device there are some fixes which you could try.


Disable GPS

When your location tracker is on it tends to drain a lot of energy. Turn it on only when you need. Here is what you can do to disable it:

  • Settings > Location and toggle it Off. You will be prompted for Location and Google Location consent screen. Tap on Agree to turn them off.

Turn off Bluetooth

Ensure that your Bluetooth is off when you are not using it.

Close Background Apps

Apps are power and data hungry. They will keep consuming energy and data when they are running in the background. Tap on the Recent Apps button and then press the ‘X’ icon to close them all.


Problem 6- Samsung Galaxy J3 Touch Screen not Working

There two reasons to why the touch screen may not work – software issues and the other may be a physical problem such as your phone got wet or you have dropped it accidentally.

If it is a physical problem you will need to contact your nearest retailer or Samsungs. On the other hand, it is not, try the solutions below.


  1. You can try removing the SIM card of your device and then re-insert it after a minute. Now restart your phone.
  2. It is possible that your phone has accumulated cache and is stuttering or lagging. Clear the cache of your phone by following the steps above.
  3. Another possible solution is to perform a Factory Reset.
  • Go to Settings on your device
  • Go to User and Backup
  • On this screen tap on Backup and Reset
  • Here select Factory Data Reset
  • Now select Reset Device and then tap on Delete All.

Read also- How To Quick Launch The Camera On Samsung Galaxy S8


  1. Buenas tardes tengo un Samsung J3 prime y desde octubre del año pasado dejo de levantar 4G me gustaría saber que puedo hacer para solucionarlo , espero respuestas por favor

  2. Depuis hier, apparition sur mon écran :service google play s’arrête systématiquement
    Info appli
    arrêter appli
    envoyer commentaires
    Embêtant car ce message masque l’écran et réapparaît toutes les minutes .
    Merci pour votre aide .

  3. Hola buenas tardes en whatsapp se ha reducido las fotos de perfil y la letra, lo pongo en ajustes chats, grande y sigue igual muy pequeñas.

  4. my phone has a problem that 1. I can’t find a definition for, and 2. is not any listed or common problem I know of.
    So my phone was degenerating 2-3 months ago but slowly and had the problem but nowhere near as bad. My phone had just gotten a virus, so it was factory reset. The problem got worse faster and I needed to start messing with the top bar of my phone (right side). the issue is a flickering screen that is frantic and worse than the cases my service provider had dealt with. it is now not displaying anything but I did notice it turned on (I guessed the power off button and if the phone was on). I felt vibrations meaning the phone was not in the Black Screen Of Death. Does anyone have ideas or solutions?

  5. While I’m on a call and another call comes in my SJ3 will drop both calls. It doesn’t allert me of an incoming call nor does it forward the call to voice mail. It just disconnects all calls. Is there a way to fix this?

  6. Bonjour il y a quelques jours le téléphone m’a demandé de faire une mise à jour et depuis il y a une fenêtre qui s’affiche sur mon écran et je n’ai plus accès à aucune fonction de mon écran. Que puis-je faire ?

  7. My Samsung Galaxy J3 Orbit has suddenly not produced the sound volume it used to have. No volume control in the settings mode effects it….

  8. My j3 has two problems. First, it goes to sleep at random intervals. It’ll wake up fine when I press the power button but it is annoying. Second, it will turn itself back on after I power down. I swear I don’t touch it at all. Does this.happen to anyone else & is there a fix?

  9. My Samsung keeps sounding off every 50 seconds or less. It’s driving me crazy! What’s causing it and how do I stop it?

  10. My screen times out in 20 seconds even tho I changed it to 2 minutes. It makes it hard to read things because I have to keep tapping the screen for it to stay on. How can I fix this? I just got this phone today.

  11. My j3 keeps booting me to front screen no matter wot app or wot am doing it shows ” Shortcuts app already exists ” iav not a clue wot it is or means or wot a shortcut app even is ? Can anybody help me its driving me nuts Plus its stopping me using my fone cheers shortcut app centre already exist “

  12. My j3 prime keeps rebooting randomly my daughters j3 has the exact same issue. Both phones have had their mother boards replaced mine twice this has not solved the issue techs stating there is nothing else they can do. This phone is garbage. Do you have any suggestions.

  13. My galaxy j3 is new and I cannot pick up any wifi connection. I live in Zimbabwe Africa and the phone was purchased in the UK. I took the phone back to the supplier and he said there was nothing wrong with the phone. I returned to Zimbabwe and the same problem exists. the phone does not pick up any wifi network, but it does work on the local sim card networks.
    Is there an upgrade on the software that can fix this.

  14. Problem: Hello, I bought a samsung galaxy j3 about 2 months ago in the US. It worked perfectly with LTE. Now I am in Bangladesh, so I unlocked the t mobile lock permanently. Then I inserted a new SIM card from another network operator. Since that moment I cannot video calling anyone because there is no videocalling option in my phone default apps,but when i insert us sim card it’s unable to video calling option. the video callin option is not useing any video calling apps like whatsapp,imo,viber etc.It is direct video calling option i mean to say. My sim card is alrady 4G but i can’t. I tried the new SIM card in an Iphone and it worked perfectly with 3g at the same location I am. I tried another SIM card from another person in my phone, and the same issue appeared. So I assume the SIM card is fine, it must be something with the phone. I already contacted Samsung in my home town but none of them helped me to fix this issue. I hope you guys can help me. Thank you so much!

    1. J’ai un problème sur mon galaxy J3 Pro (retard allumage de l’écran quand en appui sur le Bouton de dévérroullage )
      Donné moi une solution svp.

  15. My J3 showed overheating message during normal use ( listening to podcast, using map my walk, not charging) then shut down altogether. Won’t start, won’t charge past 65%. So can’t try Safe mode. Thoughts?

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