Sometimes, your Samsung TV might turn on but have no picture. The TV may be powered up and show a black screen with no video or picture. There could be several reasons why this happens, and it can be fixed easily.
- Check if the HDMI cable is properly connected to the TV and the source device.
- Change the source.
- Run the Picture Test by going to Settings > Support > Device Care > Self Diagnosis.
- Factory reset picture settings by going to Settings > Picture > Expert Settings > Reset Picture > Yes.
- Perform a factory reset by going to Settings > General > Reset and entering the PIN code. A default PIN for every Samsung TV is 0000. Choose Reset and click OK.
- Make sure the TV is plugged into an outlet
- Check that the power cord is securely plugged into the back of the tv
- If the TV still does not turn on, there could be an issue with the TV itself. Try unplugging the TV for a few minutes and then plugging it back in.
- Check the TV menu to see if the picture display is set to the correct input
- If that doesn't work, you may need to contact Samsung for assistance.
Samsung TV turns on but has no picture
No video or picture on your Samsung Smart TV indicates one of two things: either there is no input source or the source has no signal. Before troubleshooting your Samsung smart TV, check the cables, inputs, and external devices to see if they’re properly connected and switched on. When connecting an external device to your Samsung smart TV via HDMI, you need to ensure that both devices are compatible with HDCP (High-bandwidth Digital Content Protection). Here are some troubleshooting tips to fix your Samsung Smart TV when it has no picture.
Check the input source
If your Samsung TV screen is black, check if you have selected the correct input source for your device. The TV will have a black screen if the input source is incorrect. For example, when you have connected a gaming console such as PS4 to your TV but have selected the wrong input source (e.g., HDMI 2 when you should select HDMI 1), the TV will have a black screen. Check your input source and select the correct one for your connected device.
Another thing to check is if the input source is switched on. If the device (e.g., gaming console) is connected to the TV but switched off, the TV will have a black screen. Make sure all devices connected to your TV are switched on.
Try another HDMI cable or port
If you are using a third-party or damaged HDMI cable, your TV may not recognize the device. In that case, try a new HDMI cable. For some TV models, the HDMI port might be broken. In that case, you will have to get a new HDMI port. If you are using an HDMI port that is not working for your device, you will have a black screen with no picture. If that's the case, try another HDMI port.
Reset your TV to factory settings.
If the tips above don’t work, you can reset your Samsung smart TV to factory settings. To do this, press Menu Settings and Support (or Help). Select Reset, and then Reset Device. Select Yes to confirm. Once the reset is complete, unplug the TV from the power source and plug it back in.
If the above solution fails to fix your Samsung smart TV, it might be time to get a new TV.
Smart Hub is not working properly
If the above solutions don’t help, your Samsung TV might have a faulty Smart Hub. The Smart Hub is a menu that allows you to connect and control external devices, access apps, and other features. If the smart hub is not working properly, you won’t have a picture on your screen. You can try resetting your Samsung TV.
You can also try to clear the Smart Hub data. To clear the Smart Hub data, press Menu, Settings and Support (or Help). Select Settings, scroll down, select TV Settings, and select Reset and Reset All. Select Yes to confirm.
Video cable is not working properly
The video cable might be broken if the above solution doesn’t work. Make sure that the video cable is connected properly. You can try a different cable if it is connected properly but still not working.
The video cable might be faulty and needs to be replaced. To do this, turn off your TV, unplug the video cable from the TV, and replace it with a new one.
Ensure that the new video cable has the same type (AV or HDMI) as the old one. Plug the video cable back into the TV and turn the TV back on. If the TV turns on with a black screen, you might need to reset it.
It can be very frustrating when your Samsung TV has no video or picture. The good news is that most of the time, the issue can be fixed easily. The first thing you need to do when your Samsung TV has no picture is to check if the cables are connected properly and switched on.
Next, ensure the input source is set to the correct source for the device you have connected to. If the source has no signal, the TV will have a black screen with no picture. If this doesn’t help, try resetting your TV to factory settings. If that doesn’t help, the problem could be with your external device or the video cable. In that case, you will have to check the device or the cable.