Samsung Galaxy S6 is a flagship smartphone that was released in April last year. With its beautiful design, high-end spec, and great features make it one of the most wanted smartphones available on the market. However, it’s not perfect. Some users reported various issues with their Galaxy S6. Thus, we are going to recap some common issues of Galaxy S6 and how to fix them.
Common Samsung Galaxy S6 Problems and how to solve them
GPS app on a mobile device is quite important for some users. It can annoy them when their GPS is not working or does not show the accurate positioning. If you are facing this problem, these methods may help you.
Check the Location Method by going to Settings >> Personal tab >> Privacy And Safety >> Location and tap on the ‘Location Method’.” Try to use GPS, Networks and Wi-Fi for tracking the location, alternately.
Make sure that “Power saving” is off.
If you are using the other apps using GPS, try to clear the cache of that apps.
Go to Settings > Application Manager > tap on the app > tap Clear Cache.
Boot your device in safe mode to see if a third-party app is causing the problem.
- Press The Power button in order to turn off the Galaxy S6.
- Again, press and hold the power button until the Samsung logo appears, then release it.
- Press and hold the volume down button until the Samsung Galaxy S6 is completely booted, then release it.
- Unlock your device and use it. Check if the phone runs just normal after the boot process, then the third party apps responsible for this issue. The best advice is to remove those apps.
Perform a factory reset: Settings > Backup & restore > Wipe Data Factory Reset.
Samsung Galaxy S6 is equipped with a fast charging feature. But some users noticed the phone is not charging as fast as it should.
Close all the background applications.
- Press the home button until you see the different apps screen.
- Go to Task Manager and tap “End all applications”.
- Find and tap “RAM” at the top of the screen.
- Select Clean Memory.
Boot into safe mode.
- Go to Settings > tap on any account > choose the Backup & Reset > tap Reset Device > enter the Password if it’s locked and tap Continue > tap Delete All.
Settings > Backup and Reset > Reset Device. You will be asked for confirmation, choose “Delete All”.
Perform a System Dump.
Go to the dialer > type *#9900# and the new page will appear > find and turn on the “Low Battery Dump”.
Make sure you always use the original battery and try to use a wall charger instead of USB.
A few Samsung Galaxy S6 users have reported that the person on the other end is not able to hear them. While trying these solutions, make sure that the phone is disconnected from all other devices like a Bluetooth headset or headphones.
First, turn off your Samsung Galaxy S6. Take out the battery and the SIM card. Leave it like that for a minute, and then put them back in and turn on your device.
Perform a safe mode.
- Turn off your phone.
- After 30 seconds, press and hold the Power key until you see Samsung Galaxy S6 logo on the screen, then let go the key. Immediately, press and hold the volume down key until the restarting process is done and you see the “Safe Mode” appears at the bottom of the screen, then you can release the volume key.
Perform a factory reset.
- After you turn off your Galaxy S6, press and hold the Power, Home, and volume up buttons simultaneously to be directed to the recovery mode.
- find and highlight “Wipe data/Factory Reset”, and press the Power button to confirm. The new screen will be opened.
- Select on “Yes” option and confirm it by pressing the power button and your phone starts to perform a factory reset.
- After the factory reset process is done, highlight ‘Reboot System now’ and press the Power button to confirm and your phone will restart
- Check the microphone by recording your voice using the recording app.
The phone’s touch screen is quite unresponsive towards the end. The customers are forced to move the apps and the controls on the farther end of the phone to the middle of the phone to keep using it without interruption.
Reboot the phone by pressing and holding the power key and volume down buttons altogether for a few seconds until it’s off, and then reboot it back.
Perform soft reset.
Turn off your phone and take out the battery from it. Leave the battery out for one minute and put it back. Turn on your device.
Remove the SIM card from your phone, wait for one minute and re-insert it to your phone. Turn on the phone.
Perform clear phone cache.
- Turn off the phone.
- Press and hold the Power, Home, and Volume down key buttons until you see the Samsung logo appears, then release the Power button.
- Keep holding the other two buttons until the Android logo appears, then release them.
- When the recovery screen appears, highlight “Wipe cache partition” using the volume down key and select it using the power button.
- Highlight and select the “Reboot system now”.
Let your phone resting for a half hour before you use it again.
Perform a hard reset.
- Press and hold the power, Home , and Volume Up buttons simultaneously for a few seconds and you will see the Samsung Galaxy logo on the screen.
- Release the Power button, but keep holding the Volume Up and Home buttons.
- Once you see the Android recovery screen, release those two buttons.
- Highlight the option using the Volume Up and Down keys and confirm it by pressing the Power button.
Many users have reported that their Galaxy S6 gets overheated after running heavy games, use it for several hours or sometimes just without any use.
Restart your Samsung Galaxy S6.
Turn off the phone, wait for a few minutes, and then turn it back on.
Boot your device into the safe mode.
- Switch off your Galaxy S6.
- Press and hold the Power button.
- Once you see the Samsung logo on the screen, press and hold the Volume key right away until it’s loaded.
- If after the process is done and you find that the device runs normal, thus you can blame the third party apps for this issue. To remove it, will be the best way.
Perform clean cache.
- Turn off your Galaxy S6.
- Press and hold the Power, Home, and the Volume Up button together at the same time until the Samsung logo and a Recovery text appear, then release them.
- Find and select the “Wipe Cache Partition” using the Volume key, and then select them by pressing the Power button.
- Wait for a few seconds.
- Select Reboot System using the Power button.
Perform a factory reset.
- Turn off the phone.
- Follow the steps in method 3 to access the recovery menu.
- Select wipe data/factory reset using the Power button.
- Select ‘Yes – delete all user data and press Power button.
- Wait until the process is completed.
The other common issue of Galaxy S6 is the screen won’t turn on. The buttons of the Galaxy S6 light up like they do normally but the screen doesn’t turn on and remains black.
- Connect your phone to a power source and wait for 20 minutes.
- Pres and hold the power button for 20 to 30 seconds.
- If the phone still won’t turn on, you should try the method 2 below.
Boot in safe mode.
- Press and hold the Power button until you see the Samsung logo on the screen, and release it. Then, immediately, press and hold the volume down key and your phone will boot up in safe mode.
- After the process is done, check whether the phone is doing normal or not. If it’s just fine, then you should remove the problematic apps.
Wipe Cache Partition.
- First, you have to press the Power, Home, and Volume up buttons altogether until you see the Samsung logo and a Recovery Mode appear.
- Find and select the Wipe Cache using the Power button, and then restart your phone.
The worst thing about the problem is it doesn’t let you make or receive calls or text messages. The main reason for ‘Not Registered on Network’ is that the phone doesn’t recognize the SIM card. And if the phone is unable to recognize the SIM card, then the service provider cannot connect with the IMEI and thus can’t connect to the phone.
Disable All Wireless Connectivity.
Turn on the Airplane Mode, wait for a few seconds, and then turn it off again. Now, check your connectivity.
Remove and Reinsert SIM Card.
Remove the SIM card from its slot on your Galaxy S6, wait for one minute, and then put it back to your phone.
Reset Phone Dialler: Settings > Application Manager > All Apps > tap Phone App > select to Wipe Cache.
Check the SIM card on your Galaxy S6. Make sure you place it correctly.
Update the software of your Galaxy S6.
Open Settings > tap on Software Update > wait until the downloading process is complete, then tap Install it. After the installing process is done, the phone will restart.
Go to Settings > Wireless and Networks Mobile > Networks. Here, press the Home button for 2 – 3 seconds, then press the power button for 15 seconds without releasing the Home button. The phone will reboot after a few seconds.
Corrupted IMEI and EFS Folder
Go to Settings > About Phone > check the Baseband and IMEI version. If you see ‘Unknown’, it means your IMEI has been corrupted.” Try to flash the different custom Roms and Mods.
This problem is a bit different from other problems where the phone starts vibrating as soon as it is connected with the original charger that came with it. However, this issue is not happening when the phone is being connected with other Samsung chargers.
Boot phone in safe mode.
- Press the Power button and Volume down button at the same time, and keep holding it for a few seconds.
- Once the Samsung logo appears, release the power button only, and it will start booting.
- Lock the phone immediately after the process is completed. You will see the safe mode in bottom-left of the screen.
Wipe cache partition.
- Power off your Galaxy S6
- Press and hold the volume up, power, and home keys simultaneously until the phone vibrates.
- Release only the Power button.
- Once the Android recovery screen shows up, release all the keys.
- Highlight the Wipe Cache Partition using the volume down button, and then select it using the power button.
- Highlight the ‘Reboot System Now’ option and let the phone restart.
Perform a factory reset.
- Power off the phone.
- Press the volume up, home, and power buttons altogether and keep holding them until the device on.
- Once you see the Android recovery screen, let go all the buttons.
- Select Factory Reset by pressing the power button.
- Select ‘Yes-delete all the user data’
- After the process is done, the option ‘reboot system now’ will be highlighted. Press the power key and the device will be restarted.
The issue appears while installing custom ROMs, kernels, and mods. You may also end up with bricking your phone or losing EFS folder. Losing EFS folder means it’s a very serious thing as this folder contains information about baseband version and IMEI. Though this is a very rare case but sometimes the EFS folder might get affected while installing a custom ROM.
Flash stock Firmware.
- Download Odin3 v3.09 here.
- Download and install USB drivers for your Galaxy S6 or S6 Edge.
- Extract the Odin file and open the tool.
- Extract the firmware zip file to get a file tar.md5.
- Power off your phone and boot it into download mode by pressing the Power button, Home button, and Volume Down buttons simultaneously. The ID: COM will change the color.
- Click on PDA or AP and select the downloaded firmware. Click Install.
- Reboot your phone once the installing process is completed.
Restore EFS backup.
- Open the app by going to the app drawer.
- If this is the first time for you to launch the app, select ‘Grant’, and the phone will be scanned and will show you a list of partitions.
- Select the partitions you want and then click the download button.
Go to Settings > Application Manager > All Tabs > Bluetooth > Clear Cache And Clear Data > tap Ok and restart the phone.
Wipe cache partition.
- Power off the phone
- At the same time, press and keep holding 3 buttons: home button, power button, and volume up
- When you see Android recovery screen, release the buttons
- Choose Wipe Cache Partition with volume button and select it by using power button
- Reboot the phone and then try to connect your phone with a Bluetooth device
Here are the steps to pair a Bluetooth device with your Galaxy S6
- Go to the Start screen > Apps > Settings > Bluetooth then enable it
- Select the Bluetooth device on the list. If the Bluetooth device is not listed, tap refresh and make sure the device is on and within the range
- Verify the code and choose OK. If the code does not appear, enter the PIN code (usually 1234 or 0000) of the selected device
- Connection will be established
One of the common issue found on Galaxy S6 is the Wi-Fi connectivity issue. It can be caused by various things. Here are a few situations and their corresponding troubleshooting steps.
Issue 1: Cannot connect to Wi-Fi:
Remove the external memory card then reboot the device and try connecting back
Issue 2: Wi-Fi slow or connection drops frequently:
- Go to Settings > Wi-Fi and long press on the network name, then choose forget network.
- Use a Wi-Fi analyzer to check if the network is very busy and just switch to another network
Issue 3: Failed Authentication
- Switch off the Wi-Fi, then enable the Airplane mode.
- Connect to the Wi-Fi while you are Airplane mode to see if it resolves the issue.
Issue 4: Cannot find available Networks
Try to disconnect the other devices that are connected to the router, and try to re-connect again.
Issue 5: Connected to Wi-Fi but cannot surf the Internet
- Unplug the power cable, then wait for 15 seconds before you turn it back on.
- Try to switch off your phone, remove battery and press and hold the power button for 15 seconds before turning it back on.
Issue 6: Galaxy S6 notifications do not sync in when connected to Wi-Fi
- Disconnect all the devices that connected to the router.
- Open Settings > Sync > Auto-sync, and make sure this feature is activated
Issue 7: Galaxy S6 keeps on turning off features which include Wi-Fi when in sleep mode
- Power off the phone, then press and hold both the volume keys and the Home Screen at the same time
- The data recovery screen will appear, then use the volume keys to highlight ‘Wipe Data/Factory Reset’ option and select it by using the power button and tap Ok.
- You see a message ‘Data Wipeout Complete’.
- Press the power button to restart the phone
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