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Samsung Galaxy Note 5 Common Issues And How To Fix Them

Galaxy Note 5 is one of the best smartphones from Samsung. With its 5.7-inch display size, super-fast processor, very good camera quality, Note 5 really is an awesome device. But, no matter how great the device is, various issues can occur. Here are Note 5 common issues and the solutions.

Samsung Galaxy Note 5 Common Issues And How To Fix Them

Samsung Galaxy Note 5 common problems and their solutions

Samsung Galaxy Note 5 Wi-Fi Issues

Without the internet connection, using a smartphone would not be as fun as it is. But what to do if you are experiencing Wi-Fi issues? Here are the potential solutions.

Method 1:

Toggle Wi-Fi several times: go to Settings > turn off Wi-Fi > wait for a few seconds > turn it on again.

Method 2:

Restart your Galaxy Note 5 by turning it off, wait a few seconds, then turn it back on.

Method 3:

Restart your router. Turn it off for a minute and then turn it on.

Method 4:

Forget the network by going to Settings > Wi-Fi > tap and hold on the network > select Forget that network. After that, set up a new connection.

Method 5:

Update your router firmware if the update is available. To find out if there is an update or not, you can check it on the router’s manufacturer website.

Method 6:

Download Wifi Analyzer to help you finding a less crowded channel. You can download the app here.

Method 7:

Update your Galaxy Note 5 software.

Go to Settings > About Phone > Software Update > Check for Update > tap Download Now if the update is available. After the download process is done, tap Install update, and your device will restart. When the install process is completed, click OK.

Method 8:

Perform a factory data reset. Make sure you have backup your data before you start the process.

Settings > Backup and Reset > select Factory Data Reset > Reset device.

 

Galaxy Note 5 Connectivity Issues

This is one of the very common Samsung Galaxy Note 5 problems about which many users have complained. The Wi-Fi does not connect even though users provided the correct users name and password. And in case it is connected, it gets disconnected immediately. Here some method to deal with this issue.

Method 1.

Perform boot in safe mode.

Turn off your Galaxy Note 5 > press the power button until the Samsung Galaxy Note 5 appears and release it. Next, press and hold the Volume down button until the ‘safe mode’ appears on screen, then release the button.

Method 2:

Perform a factory reset by going to Settings > Backup and Reset > select Factory Data Reset > Reset device. Enter the PIN or password if it’s asked and tap Continue. The last step is to select ‘Delete All’ to erase everything on your device.

 

 

Samsung Galaxy Note 5 Screen Keeps Freezing

If you are playing a game or watching a video on your Note 5, and the screen suddenly freezes, don’t be panic. These steps may help you to fix that issue.

Method 1:

Turn your device off, wait for a few seconds and turn it back on.

Method 2:

Clear cache partition.

Turn off the phone. After it is off,  press and hold the Power, Volume Up, and Home button together at the same time until you feel the phone vibrates, then release Home and Power button, but keep holding the Volume Up button. When you see the recovery menu, let go the Volume Up button. Find and select “Wipe cache partition, after that select Reboot System by using the power button.

Method 3:

Perform boot in safe mode.

Turn off your Galaxy Note 5 > press the power button until the Samsung Galaxy Note 5 appears and release it. Next, press and hold the Volume down button until the ‘safe mode’ appears on screen, then release the button. If you find the screen works ok in safe mode, then there is an app responsible for this issue, the best way is to remove it.

Method 4:

Perform a factory reset by going to Settings > Backup and Reset > select Factory Data Reset > Reset device. Enter the PIN or password if it’s asked and tap Continue. The last step is to select ‘Delete All’ to erase everything on your device.

 

Poor Battery Life On Samsung Galaxy Note 5

If you are facing a poor battery life on your Galaxy Note 5, here some method to deal with this issue.

Method 1:

Check which apps responsible for this issue by going to Settings > Battery. Once you find it, the best way is to uninstall it.

Method 2:

Disabling the Location Service can improve your device battery life.

Go to Apps > Settings > swipe the headings to the left > tap on Personal > Privacy and Safety > Location and disable Location Services.

Method 3:

Turn off these services when you are not using them: Bluetooth, GPS, Wi-Fi and Mobile internet.

Method 4

Reduce the level of brightness.

Go to Apps > Settings > Display and Wallpaper.

Method 5:

Remove some apps that you don’t use.

Go to Settings > Applications > Application manager > All, then find the application that you want to delete, click on it and click Uninstall.

Method 6:

Download Greenify as this app is very helpful because it puts the problematic apps into hibernation when they are not used.

Method 7:

Activate Power Saving Mode and Ultra Power Saving mode by going to Settings > Battery.

 

Fingerprint Not Recognized On Samsung Galaxy Note 5

Samsung Galaxy Note 5 has a fingerprint scanner technology. Try these steps if your device does not recognize your fingerprint.

Method 1:

Restart your Samsung Galaxy Note 5.

Method 2:

Remove the current fingerprint that is saved on your device. Go to Setting > Personal > Lock screen & Security > Fingerprints > find and tap on the saved fingerprint > tap “Remove”.

Method 3:

Clear Fingerprint app cache.

Go to Settings > Applications > Application Manager > tap All > find and tap Fingerprint app > tap Clear Cache.

Method 4:

Force stop the Fingerprint app.

Go to Settings > Applications > Application Manager > tap All > find and tap Fingerprint app > tap Clear Data > tap Force Stop.

Method 5:

Perform a factory reset by going to Settings > Backup and Reset > select Factory Data Reset > Reset device. Enter the PIN or password if asked and tap Continue. The last step is to select ‘Delete All’ to erase everything on your device.

 

Bluetooth Connection Problem On Note 5

If you are facing the Bluetooth connection problem right now on Note 5, just simply follow the steps below.

Method 1:

Go to Settings > Bluetooth, to delete all the previous pairing and set them from scratch.

Method 2:

Clear Bluetooth cache.

Go to the app icon > select Settings > Application Manager, by swiping it to the left or right, you will see all tabs > tap on Bluetooth and stop it > tap Clear Cache > tap Clear Data > tap OK. After the process is done, your phone will restart.

Method 3:

Clear cache partition.

Turn off the phone. After it is off,  press and hold the Power, Volume Up, and Home button together at the same time until you feel the phone vibrates, then release Home and Power button, but keep holding the Volume Up button. When you see the recovery menu, let go the Volume Up button. Find and select “Wipe cache partition, after that select Reboot System by using the power button.

Method 4:

Perform a factory reset by going to Settings > Backup and Reset > select Factory Data Reset > Reset device. Enter the PIN or password if asked and tap Continue. The last step is to select ‘Delete All’ to erase everything on your device.

 

Galaxy Note 5 Charging Issues

What if your Galaxy Note 5 refuses to charge or slow charging? It can ruin your day. You can try these possible solutions to solve that problem.

Method 1:

Disable Power Sharing by going to Settings > Applications > Manage all applications > tap the All Tab > find and force stop power sharing app to disable it

Method 2:

Switch to another fast charger.

Method 3:

Boot in safe mode.

Turn off your Galaxy Note 5 > press the power button until the Samsung Galaxy Note 5 appears and release it. Next, press and hold the Volume down button until the ‘safe mode’ appears on screen, then release the button. If you find the screen works ok in safe mode, then there is an app responsible for this issue, the best way is to remove it.

Method 4:

Wipe cache partition.

Turn off the phone. After it is off,  press and hold the Power, Volume Up, and Home button together at the same time until you feel the phone vibrates, then release Home and Power button, but keep holding the Volume Up button. When you see the recovery menu, let go the Volume Up button. Find and select “Wipe cache partition, after that select Reboot System by using the power button.

.

Note 5 Screen Not Responding

This issue does not occur every time but the screen freezes randomly and the user is unable to use the screen for the period of 2 seconds to 5 seconds and after that, the screen starts functioning properly. Here are some solutions to fix this issue.

Solution 1:

Use the case to hold the device instead of gripping it directly.

Solution 2:

Wipe cache partition.

Turn off the phone. After it is off,  press and hold the Power, Volume Up, and Home button together at the same time until you feel the phone vibrates, then release Home and Power button, but keep holding the Volume Up button. When you see the recovery menu, let go the Volume Up button. Find and select “Wipe cache partition, after that select Reboot System by using the power button.

Solution 3:

Perform boot in safe mode.

Turn off your Galaxy Note 5 > press the power button until the Samsung Galaxy Note 5 appears and release it. Next, press and hold the Volume down button until the ‘safe mode’ appears on screen, then release the button. If you find the screen works ok in safe mode, then there is an app responsible for this issue, the best way is to remove third-party apps one by one or to factory reset your device.

Solution 4:

Perform a factory reset by going to Settings > Backup and Reset > select Factory Data Reset > Reset device. Enter the PIN or password if it’s asked and tap Continue. The last step is to select ‘Delete All’ to erase everything on your device.

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  1. Tom Clarke September 19, 2018
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