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Pokémon GO Common Problems And How To Fix Them

Everyone is talking about Pokémon GO – a game played by millions of people worldwide. The popularity of the game is constantly increasing and the players are eager to find and catch Pokémon and of course, level up. While many of those who are playing this addictive game have a smooth experience, there are many people who seem to be having issues. Here, we are going to talk about Pokémon GO common problems and their solutions. If you are facing issues while trying to find and catch Pokémon, see how you can fix it.

See also-15 Pokémon Go Tips


  • To play Pokémon GO on Android, you need Android KitKat 4.4 or later, display resolution 1280×720 or higher, and 2 GB RAM or more.
  • To play Pokémon GO on iPhone, you need iPhone 5 or one of the newer models and iOS 8 or later.

See also: Top 10 Sports Apps For Android And iOS 

Pokémon GO Common Problems and how to fix them

Pokémon GO Common Problems And How To Fix Them


Pokémon GO crashes or performs slowly

One of the most common problems on both, Android and iPhone is app-related as users are often complaining about crashing issues. Also, an app can perform slowly at times, and when it comes to games, this can be quite annoying.

Many players reported the problem with Pokémon GO, saying the app is often laggy and it occasionally crashes. If you are experiencing the same problem, you need to make sure you have the latest version of Pokémon GO.

If you own an Android device, open Google Play, tap on three horizontal lines located in the top-right corner, and then tap My apps & games. Find Pokémon GO on the list of apps you have installed, and if you see “Update” right next to the name of the app, tap on it and get the latest version.

If you are playing Pokémon GO on iPhone, open App Store and tap on Updates in the lower-right corner. Tap on Pokémon GO to update it.

The latest version of the app came with the stability improvements, thus, the crashes and slow performance should disappear once you update the app.

Tip for Android users: clear Pokémon GO cache. To do that, go to Settings > Apps > Downloaded, find Pokémon GO and tap on it. Tap Clear cache.

Change the Timings of The Day – Tips

Pokémon GO freezes

The game may become unresponsive and it may happen at the moment when you are trying to catch a Pokémon. You need to close the app first.

  • If you are using iPhone, tap on the Home button two times, swipe left or right to find Pokémon GO and then swipe up to close it.
  • On Android, tap on the square icon located in the bottom-right corner of the screen, and you will open Recent apps. Find Pokémon GO and swipe right to close it.

Once you close Pokémon GO, turn the Airplane mode on. Launch the app again, and you will see “No internet connectivity” message. Turn the Airplane mode off.

Keep in mind an app may freeze when too many applications run in the background. It is advisable to close the ones you don’t use at the moment. You can also restart your smartphone and launch the app again.


What to do if Pokémon GO won’t open?

You are so ready to play the game and Pokémon GO won’t open? Most of the times, the main reason why you can’t open the game is because the servers are not working. Before you try other solutions, make sure the servers are actually working. You can see current server status on Pokémon GO Server Status web page. If you can open the app but you see a spinning Pokéball, it means that your smartphone is trying to connect to the server. The spinning ball usually vanishes in a couple of seconds, but if it stays it means the servers are down at the moment.

Other workarounds:

  • Update the app
  • Restart your smartphone
  • Remove the app from your device and install it again. Data of the game is stored on the cloud meaning once you sign into the game you will be able to start where you left off.


Pokémon GO “GPS signal not found”

GPS must be enabled because it shows the app your movement and tells your current location. You may see “GPS signal not found” error right after you launch the game, but the error usually disappears after a couple of seconds. On Android, go to Settings > Location, and make sure “Location” is turned on. Also, tap “Location mode” and select “High accuracy” option.

On Android, go to Settings > Location, and make sure “Location” is turned on. Also, tap “Location mode” and select “High accuracy” option.

For iPhone, navigate to Settings > Privacy > Location Services and make sure “Location services” option is enabled. Also, turn the Wi-Fi on even if there are no networks around you can connect to.

If you are playing the game indoors and see “GPS signal not found” go outdoors just for a couple of minutes.

Use Offline Maps–  Tips

You updated the app and you are level 1 again

Some people who recently updated Pokémon GO noticed they are level 1 again. If you face the same issue, log out of the app. Tap on the Poké Ball to access the Settings menu, scroll down and tap Sign Out. Sign back in.


Pokémon GO eating the battery

Pokémon GO is a pretty demanding game. Data and GPS must be enabled, the screen is on all the time and you will also use the camera view while playing. So, it is not surprising to see so many people complaining how Pokémon GO eating the battery. There are a couple of things to do:

  • Open Pokémon GO, and tap on Poke Ball to access the Settings. Tap Battery Saver.
  • If you have many apps that are currently running in the background, and you don’t need them at the moment, close them.
  • Turn off music, sound, and other effects.  Also, turn the Vibration off.


Pokémon GO trainer isn’t moving

If the trainer is not moving, first try to access the menu by tapping on the Poke Ball and if the menu can’t open it means the app crashed. You will have to restart the game.

  • Android – tap on Recent apps icon, find the app and tap on “X” to close the app.
  • iPhone – tap on the Home button twice and you will get a preview of the apps you have been using. Swipe left or right and once you find Pokémon, swipe up to close it.


Pokémon eggs won’t hatch

If your egg won’t hatch, you need to make sure that you walked a certain distance (make sure the app is open while you are walking). You may see 3/3km, but once you click on the egg, you may notice 2.99/3km. Walk a bit more, and the egg should hatch.

Hatching Eggs – Tips

You don’t see Pokémon around

If you can’t find Pokémon around, it may be because the app may crash in the background – if that’s the case you won’t see any Pokémon or Pokéstops. Once you restart the app, it should show Pokémon and Pokéstops again.

The other reason why you don’t see Pokémon around may be because you are currently in the quite area. You will find Pokémon when you move to the busy areas.

To attract more Pokémon you can use Incense and Lure Module. Incense and Lure Modules can be purchased in the shop, but you can also get them as you level up. Incense lasts for half an hour. Lure Module will attract Pokémon to Pokéstops.

Make sure you have the latest version of the app.

Make the Lucky Eggs Work For you – Tips

Pokémon GO items you’ve purchased do not appear

As you are playing the game you will earn the coins that you can use to buy various items. If you don’t see the items you’ve purchased, log out of the game (tap on Poke Ball at the bottom to access the menu, and tap Sign out) and log back in. This should solve the problem. If that does not happen, restart your device.


  1. Every single time I try to buy an item in the shop, the spinning pokeball loading wheel just shows up in the middle of the screen and stays there for hours. And it’s not necessarily frozen, which is the annoying bit. The app still works, but I need to close the app to get out of the loading page. PLEASE help me, I can’t take it.

    1. Same here two months now it freezes and keeps spinning after making purchase and it went they then I buy pokey pins and that’s when the coins don’t go into my account and the board freezes and the wheel keeps spinning? Have you found any resolutions I can’t get help from either Nitanic or Apple I did everything to try to fix the issue but it’s still happening but yet my other game is find that I play

      1. Same issue for two months tried contacting all parties no help and can’t get purchases to go into my account after being billed. Game freezes after it says purchase went through and the wheel keeps spinning but never stops and it’s frozen and I never get my coins. Ready to call it quits after trying everything.

        1. We are having the same issue! The only way we are able to make purchases is by signing on to the account on a different device and then logging back on to the device you use. It’s a pain but it at least allows you to make purchases. We still can’t seem to figure out what the issue is or how to fix it. We contacted Niantic and still no luck!

  2. Game doesnt start up. Running above 4.4 for android and more than 2gb of ram. Not sure what the problem is. Starts up and crashes on niantic logo. Tried everything.

  3. Game doesnt start up. Running above 4.4 for android and more than 2gb of ram. Not sure what the problem is. Starts up and crashes on niantic logo.

  4. Purchased Pokémon eggs not appearing. The coins used disappear but the eggs do not appear. I tried logging out and then in again. I tried restarting the device. Now what?

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