Fortnite is a trending first-person shooter game which is available on PC, Xbox, PlayStation and smartphone platform. This game is totally free to download and play but there are many in-game purchases. The in-game purchases are not cheap and sometimes they are accidentally purchased by the user. In such cases, Epic Games starts refund services for accidental purchases in Fortnite. The new update of Fortnite has brought the services of in-game refund. If you are looking for steps on how to get Fortnite refund then check out the content below.
There are two types of Fortnite refund. One is provided by Epic Games and the other is in-game refund. It depends upon the user which type of refund he or she wants.
See also: How to get Steam refund
In game Fortnite refund
This refund is available in the game for unwanted purchases. Applying for or requesting a refund can be done in a few seconds by two to three clicks. This is the most convenient way to get a refund and it’s possible after the accidental purchases, unauthorised purchases and if the item is not as expected. But the main drawback of this type of refund is that you can get it only three times. There are only 3 refunds for lifetime purchases. So, one must be careful while requesting for a refund. The process is similar for every platform. To get a refund you need to follow the steps below:
- Open Fortnite Battle Royale in your PC, console or Android/iOS devices.
- Click on Menu option present in the top right corner of the screen.
- From the menu, tab click on Settings option.
- Open the “Account and Content” tab from the settings cog.
- From the “Unintentional Purchases,” section click on the “Submit a request” button.
- Select the items which you have purchased.
- Select the item for which you want a refund.
- After selecting the reason, just click on the Submit Request button.
The V-bucks for the items purchased are refunded immediately and are ready to use for your future purchases.
Epic Games Store refund
Epic Games have started refunding money for the purchases from the Epic Store and also for the in-game purchases. However, it is a complicated and lengthy process. You can ask for a refund within 14 days after the purchase of an item. You just need to visit the official site of the Epic Games and open their Support centre. Then you send an email to Epic Games explaining the situation and listing the items for which you want a refund.
The user must fulfil some criteria for getting a refund like the following:
- The player must have a genuine account,
- More than two hours played,
- Must have submitted the request no later than 14 days after the item is purchased.
You can also apply for a full game refund which means you will receive all the purchases you have done on the Epic Store for the game plus the in-game purchases and the downloadable content charges.
Money is generally refunded by the payment method you had used to purchase the items and it can be credit/debit card or any other wallet. The refund processing time depends upon the user’s payment method. However, an alternate payment method can be added by the user in order to get a refund faster.
You can follow any of the above methods to get a Fortnite refund. But before submitting a request you must cross check that you are fulfilling the eligibility criteria for getting a refund otherwise Epic Games will determine you as violating the refund policy and cancel your refund claim.