Does your LG G3 shut down by itself very often? Well, then you are not the only one, a lot of LG G3 users are experiencing this issue. Many LG G3 users have reported on the forum that their new smartphone has a habit of shutting down frequently. For some users, the phone comes back to normal when the Power button is pressed but some users need to remove the battery and reinsert it to get the phone to come back to normal.
Tp fix the LG G3 shuts down by itself issue, here we will discuss some steps. You can follow them in order to get rid of this problem. If you face any other problems with your LG G3, visit Technobezz where you will find solutions for almost all problems related to your smartphone.
See also: LG G3 common issues and how to fix them
Potential Fixes For LG G3 Shuts Down By Itself Problem
Reinsert the battery
If your phone shut down on its own without any reason, first of all, try to start the phone by pressing and holding the Power button. Once the phone restarts, use it and check if the problem reoccurs. If your phone shuts down again without reason then pull out the battery of your G3 and re-insert it after 30 seconds. Once it is re-inserted, restart your device and check if the problem is solved. For some of our readers, reinserting the battery worked.
Disable location service
Many users have reported that they could successfully get rid of the frequent shutdown issue just by disabling the location services in their LG G3. So, you too can try this option. For that:
- Head into the Settings menu of your device
- Tap on Location
- Turn off the switch next to Location
This will disable the location services on your device. Use your phone as usual and check if the issue comes up while the location services are disabled. If the problem is solved then keep location services disabled unless you actually need the service.
Update Your LG G3 Software
LG has acknowledged the problem of automatic shut down and it has released an update to solve the problem. Downloading the latest updates always ensure that current bugs and software issues are resolved. Make sure you always keep your phone updated to avoid software related problems. Follow these steps to update your LG G3 software:
- Go to the Settings menu of your G3
- Tap on About Device
- Tap on Software Updates so that your device can check for new updates.
If it finds a new update then make sure you update your phone to the latest software.
Since some readers have found that the phone does not show the new updates, and if you face the same problem, then connect your device to a computer on which the LG G3 PC suite is installed and download the updates.
Remove SD card
Sometimes a faulty or corrupted SD card can give rise to such issues on your new LG G3. So, remove the SD card from your device and use your phone as usual to check if the problem lies in the SD card. If you are able to use your phone without any problems and the shutdown issue has gone away completely then your SD card was causing the issue. If you would like to use the same SD card on your phone then it is best to first move all data from the card to another device and format the card before using it in the device again.
In case you have tried all the above fixes but did not get any fruitful result, then the factory reset is the ultimate option to fix this LG G3 shuts down by itself problem. But before that, backup all the data on your phone as this process will delete everything. You can do a factory reset by following these steps:
- Go to the Settings menu of your phone
- Tap on Backup & Reset
- Tap on Factory Reset
Tap on OK to confirm your selection. Allow your phone to erase all information and go back to its original state.
If you find the previous method little difficult or having trouble to do it, then turn off your phone.
- Press the Volume Down key and Power key and hold them until the LG G3 logo appears.
- Once you see the logo, release the Power key and press it and hold again.
- When the Factory Hard reset screen appears, leave the keys and use the Power key in order to select options and confirm.
- After factory reset is completed, keep a watch if the problem is occurring again after installing any specific app.
If this issue is not happening due to any software issue, factory reset can’t help you out in this case. Sometimes a loose or defective battery can also be the reason of the LG G3 shuts down by itself issue, so just take out the battery and try using another LG G3 battery in the handset to see if the issue is resolved. If the phone works normally, then it is the battery-related issue. You need to replace the old one with a new battery. Since it may be difficult to identify for you if the battery is the problem, it is best to take it to a repair shop.
You can also contact your carrier or retailer if your phone is under warranty and ask for a replacement.
See also: How to take screenshots on LG G3