You open a website in Chrome, but the page won't load. The first job is to separate a website or connection failure from a problem inside the browser. Start with the quick checks below, then follow the steps for your computer, Android phone, or iPhone and iPad, saving a reset for last.
Find out whether Chrome or the connection is failing
Check the address for typing mistakes.
Reload the page using the control for your device: Reload this page on desktop, More > Refresh on Android, or More > Reload on iPhone. On iPad, tap Reload beside the address bar.
Try a different website in Chrome.
Open the original address in another browser. If it loads there, investigate Chrome. If it fails there too, investigate the website or connection.
If multiple websites fail in both browsers, test another Wi-Fi network or a phone hotspot.
Check another device on the original network to distinguish a device problem from a network outage.
For a home connection problem, disconnect your router's power for about 30 seconds. For separate modem and router equipment, follow the manufacturer's restart procedure. Restarting and factory resetting are different operations.
Reconnect the router's power.
Retry the page once connectivity returns.
On public Wi-Fi, select Connect when Chrome prompts you.
If no prompt appears, visit http://example.com to trigger the network's sign-in page.
Complete the network's login or accept its terms.
If pages still won't load in Chrome but work in another browser, try restarting and updating Chrome next. If only one website fails across browsers and networks, contact its operator.
Give Chrome a fresh start and install updates
Follow the steps for your device, testing the affected page after each change.
- 1.Close other tabs, keeping the failing tab open, then close unused apps and pause downloads. This relieves memory pressure, especially with an Aw, Snap! error.
- 2.Quit Chrome completely. On Windows, select More > Exit; on Mac, select the Chrome menu > Quit Google Chrome. On Chromebook, close the Chrome window and reopen it from Launcher. On Android, open recent apps and swipe Chrome away. On iPhone or iPad with gesture navigation, swipe up from the bottom to open the app switcher, then swipe Chrome's preview upward. Reopen Chrome.
- 3.Restart your computer, phone, or tablet, then retry the page.
- 4.On Windows or Mac, open More > Help > About Google Chrome. Let the update check finish and select Relaunch when offered. On Linux, update Chrome through your package manager.
- 5.On Android, open the Play Store > profile icon > Manage apps & device > Updates available, then select Update for Chrome. On iPhone or iPad, open the App Store > Profile > Available Updates, then select Chrome's Update button.
- 6.On Chromebook, select the time > Settings > About ChromeOS > Check for updates. Install an offered update and restart.
Test Incognito before removing extensions
Removing a faulty desktop extension fixes loading failures caused by that extension.
On desktop, open More > New Incognito window.
On Android, select More > Open in a new Incognito window. The tablet label also appears as New Incognito window.
On iPhone or iPad, select More > New Incognito Tab.
Load the affected address in the private window or tab. Success here calls for further cookie and extension tests; it does not identify the cause by itself.
If the page works, open More > Extensions > Manage extensions on desktop. Ordinary Android and iPhone Chrome do not use desktop Chrome extensions.
Disable the extensions.
Retry the page in a regular Chrome window.
Restore one extension.
Test the page again, repeating this restore-and-test sequence for each extension until the problem returns.
Select Remove for the extension that brings the failure back. If extensions make no difference, move on to stored website data.
A clean cache and fresh website data
On desktop, reload without cached content using Ctrl+Shift+R on Windows or Linux, or Command+Shift+R on Mac. If one site still fails, open Settings > Privacy and security > Third-party cookies > See all site data and permissions, search for the site, select its delete icon, and confirm Delete. Be prepared to sign back into websites after removing cookies.
For broader desktop failures, open More > Delete browsing data and choose All time. Select Cookies and other site data and Cached images and files, leaving unrelated categories unselected. Select Delete data.
On Android, open More > Delete browsing data > More options. Choose the time span and select the cookies/site-data and cached-files categories, leaving unrelated categories unselected. Tap Delete data.
On iPhone or iPad, open More > Delete Browsing Data and set Time Range. Open Browsing Data, select Cookies, Site Data and Cached Images and Files, then select Confirm > Delete Browsing Data. Retry the affected website after clearing its data.
Restore blocked site features or test a rendering fix
For a desktop page with blocked scripts or broken interactive content, open Settings > Privacy and security > Site settings > JavaScript.
Select Sites can use JavaScript.
On Android, open Settings > Site settings > JavaScript.
Enable JavaScript.
Reload the affected page.
To undo incorrect permissions for one desktop website, select the address-bar View site information control > Site settings. Select Reset permissions if that button is available; otherwise, change the affected permission setting.
On Android, use View site information > Permissions > Reset permissions.
Reload the website to test the permission reset.
If a desktop site's embedded content or sign-in needs blocked third-party cookies, select Third-party cookies blocked in the address bar.
Enable Third-party cookies for that site.
Reload the page.
For rendering-related hangs on Windows, Mac, or Linux, open Settings > System.
Turn off Use graphics acceleration when available.
Relaunch Chrome to test the change.
Restore Use graphics acceleration when available if the test makes no difference.
Change one setting at a time so you can tell which adjustment helps.
When Chrome still won't load pages
If the same pages work in another browser after the earlier fixes, test a separate Chrome profile before resetting your existing setup. The profile tests below apply to Windows, Mac, and Linux.
Open Profile and select Open Guest profile. This opens a separate browsing environment without deleting your original profile.
Test the affected address in the Guest profile.
For a fresh profile you can keep, select Profile > Add Chrome profile to create one.
Test the new profile before signing in or restoring extensions. Keep your original profile for recovery.
If the trouble started after changing experimental flags, enter chrome://flags in the address bar.
Select Reset all.
Relaunch Chrome.
To reset desktop Chrome, open Settings > Reset settings > Restore settings to their original defaults.
Select Reset settings. Bookmarks and saved passwords remain, while extensions and several browsing settings reset. Mobile Chrome does not have this reset menu.
On a Pixel, open the phone's Settings > Apps > See All Apps > Chrome > Storage & cache. Other Android manufacturers use different labels.
Select Clear cache. The separate Clear storage control deletes app data, so preserve important information before using it.
For a persistent iPhone or iPad problem, preserve needed local Chrome information before deleting the app. Deletion removes its local profile information.
Touch and hold Chrome to open its app menu.
Select Remove app > Delete app.
Reinstall Google Chrome from the App Store.
If a desktop failure remains reproducible, open More > Help > Report an issue.
Describe the failure, including the affected URL, error code, and steps that trigger it.
Select Send.
Frequently Asked Questions
Why does Chrome load pages on Wi-Fi but not on iPhone cellular data?
Check whether Chrome has cellular access. Open Settings > Cellular. Enable Cellular Data. Enable Chrome in the app list, using Show All if necessary.
Can resetting Chrome fix ERR_SSL_VERSION_OR_CIPHER_MISMATCH?
For a website with obsolete TLS or weak server security, the website operator must update its TLS configuration. A browser reset does not repair the server.
What should I do if a work or school device blocks a page?
Open Chrome's More menu and look for Managed by your organization. Give the responsible administrator the failing URL and error code so they can address a blocking policy or network configuration.
Should I disable Chrome on Android to fix loading problems?
No. Disabling a preinstalled copy removes Chrome from normal use; it does not repair the browser. Most preinstalled copies cannot be fully uninstalled through that Android settings screen.