The Samsung Galaxy S6 Edge is a power packed smartphone with the state of the art features such as Wireless charging, Quad HD display, 16 Mega Pixel camera. But the end users have approached online forums and service centers to resolve a host of Bluetooth issues. People have come forward with a variety of complaints like:
- the Bluetooth connection is unstable;
- the Bluetooth connection in the car always disconnects;
- turning off Bluetooth restarts the phone;
- Bluetooth disconnects from paired devices shortly after pairing them.
It is not the hardware malfunctioning that is to be blamed here. Rather it is the compatibility of the paired devices. Galaxy S6 Edge is a new generation phone and users will have a hard time in establishing a connection with the older Bluetooth players in their cars.
Read also: How to take screenshot on Samsung Galaxy S6 and S6 edge
Here is the Galaxy S6 and S6 edge Home screen guide
That being said, the following suggestions will help you resolve majority of your Bluetooth related issues:
- Updating a device resolves compatibility issues
Every device comes with its unique set of Bluetooth protocols. These protocols largely depend upon the operating system the smartphone is using. A generation gap with respect to the operating system between two devices will cause pairing issues and the Bluetooth operations will not function smoothly. Newer generation operating systems are built with relatively advanced Bluetooth protocols and the older generation phones will not be compatible with them. System updating is a solution to this issue for all types of operating system users.
Car owners, or Bluetooth headset users who face Bluetooth compatibility issues when trying to establish the connection with new age phones like the Galaxy S6 or HTC One M9 get the stock kit Bluetooth system updated or buy a newer generation headset.
- Restarting Bluetooth on the phone
Restart the Bluetooth by following the steps mentioned below:
Settings > Connections > Bluetooth. Toggle the button from on to off and then to on in a couple of seconds.
If that doesn’t fix the problem, try reconnecting to the device by choosing ‘forget device’ first and then re-selecting it.
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- Booting the Phone in Safe Mode
Sometimes the problem with your Bluetooth might be caused by some other application that is running on your phone. Entering the safe mode turns off these third party applications, one of which may be disrupting the working of your Bluetooth. The screen will indicate that you have entered the ‘safe mode’ in its bottom left corner. Follow these steps to enter the ‘safe mode’ on your Samsung Galaxy S6 Edge.
Switch the phone off > Then switch it on by pressing the power key for a few seconds > Press the Volume down key for a few seconds until the lock screen appears > your device would have entered the ‘safe mode’.
4. Clearing the Cache
It is important to ensure that your device’s cache is fresh. System updates sometimes cause Bluetooth functionality issues and that may be resolved by clearing the cache partition of your phone. It is better than doing a complete factory reset and is comparatively hassle-free due to there being no requirement for creating backups. Follow these steps to achieve cache clearing in your phone:
Switch the phone off > Press the Power, Volume Up and Home buttons at the same time for a few seconds > Upon the switching on of the device, release the Power button but continue holding the other two > this will cause the Android recovery screen to appear > select ‘wipe cache partition’ using the Volume down button > confirm your selection by pressing the power button > wait while the cache is cleared > select the ‘Reboot system now’ option by using the Volume up/down button > Press the Power button to confirm your selection > your phone will restart.
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- Rebooting the phone in Recovery mode
Users can opt for rebooting their phone in recovery mode either through a third party application such as Quick Boot or manually by pressing the Power key, Volume Up and Home button at the same time. Once in Recovery Mode, try establishing the Bluetooth connection on your smartphone with another nearby available device. This will establish the Bluetooth connection with the nearby device and pairing is possible. Connection through pairing made by users in the Recovery Mode is also available if the phone is rebooted normally.
- Opting for a Factory Reset
This is the last resort when everything else fails to restore the working of the Bluetooth of your phone. A ‘Factory Reset’ essentially means going back to the default settings of the phone and disabling everything else that the system may have acquired in its lifetime.
The user is advised to create a backup of the data stored in the phone’s internal memory before performing a factory reset. Here is how you should go about it:
Switch the phone off > Press the Power, Volume Up and Home buttons at the same time for a few seconds > release all buttons upon the appearance of the Android Recovery menu > Select the ‘Wipe Data’ or ‘Factory Reset’ option with the help of Volume Up/Down keys > to confirm your selection press the power button.
Samsung has not officially released any software or hardware debugging to resolve the issues in Bluetooth connection but is aware of such problems. A software upgrade addressing this issue can be expected from Samsung in all possibilities.