Most of the time the issues related to the performance of the mobile mostly occur due to the app crash. The message error like ‘unfortunately, the camera has stopped’ is no exception. This goes for Samsung Galaxy Note 9 as well. If the issue is the non-technical or not related to hardware, the problem can be solved without any hassle. If you are facing the same problem and do not know how to fix Galaxy Note 9 Camera issues, this guide will help you to find the simple and easy troubleshooting techniques to solve it.
See also: How to improve Galaxy Note 9 performance
Fixing Galaxy Note 9 camera issues
Here is what you need to do when fixing the camera issues.
Clearing cache and data of camera app
Sometimes, clearing the camera app’s cache and data erases the issues regarding message error. It is the first thing to do when facing such a problem. Clearing the cache and data of the camera will reset the app. If you are thinking that your app or pictures will be deleted with clearing cache, don’t worry it will only delete application data which is not related to your data on the mobile.
To clear cache and data
- From home screen open apps tray
- From apps tray open settings
- Then find apps and tap
- Tap Menu and tap show system apps to see preinstall apps
- Find camera and tap
- Tap storage and select clear cache
- Tap clear data option and confirm the delete.
Updating the latest android version and the camera app
If you are using a third-party camera app this solution will be helpful for you. Sometimes camera issues arise due to the app, the camera stops working with an old version of the app. So updating the camera works. Similarly, updating the android software with the latest android version reset the camera.
To update the android version
- Open settings from home screen
- Scroll down and software updates.
- Select download and install
- Your phone will find if an OTA update is available.
- If found, the update phone will automatically start the download.
To update the camera app
- Select apps from home screen
- Select settings
- Find your third party app
- Select and update it.
Rebooting the phone in safe mode
This utility will allow you to disable all third-party apps, which is causing the crashing of the camera app.
To run safe mode on your phone
- Turn off your phone
- Press and hold the power key until you see the phone model on your phone screen.
- On appearing Samsung logo release the power key
- Immediately press and hold the volume down key after releasing the power key until mobile finishes restarting.
- On the safe mode screen appearance in the bottom left corner, release the volume down key.
Now try to use the camera by taking pictures or videos. If the issue is not resolved, try our next solution.
Resetting your phone
This is the last and ultimate solution to your camera problem. However, before resetting your phone completely, it is recommended to take a backup of your important data and apps. To reset your phone
- Turn off the phone
- Press and hold the volume up key and Bixby key, then press and hold the power key.
- On the display of logo release all keys
- Press volume key several times
- Now select ‘wipe data/factory reset’ by volume keys and press power key
- Select ‘yes—delete all user data’ and press the power key.
If the issue is still there, visit one of the Samsung stores nearby.