Samsung devices are one of the most popular devices. Galaxy Note 4 comes with some really great features such as excellent 16-megapixel camera, 5.7-inch screen with high resolution, and more. It’s just a perfect option for the smartphone lovers. But the problem that many Note 4 users have been complaining about is the Galaxy Note 4 crashing issue. Sometimes the apps crash showing a message “Unfortunately your app has stopped”.
Here we will discuss the reasons behind the Galaxy Note 4 freezing problem and the solutions to fix it.
Steps to fix Galaxy Note 4 freezing issue
All the possible fixes of the Galaxy Note 4 crashing and freezing issue are listed here. Try using them one by one and it will help you in resolving the issue.
Method 1: Update phone’s software
Before performing any step, update your phone’s software as it may solve the Galaxy Note 4 crashing problem. For that follow the below-mentioned steps carefully.
- Touch Apps from the home screen of the phone.
- Touch Settings
- Tap on About Device
- Tap Software Update
- Touch on Update and if any update is available, go for that.
Follow the next methods if the problem exists after the software update.
Method 2: Update the app or report the problem
Sometimes the crashing issue occurs when you open a specific app. Make sure that you have the latest version of the app, and if not, update the app. Check the reviews for that app on Samsung Apps or Google Play store and see if other users also complained about the crashing issue. If you see this issue is common, contact the app developer and report the problem.
Method 3: Restart your device an clear cache and data
If your Galaxy Note 4 has not been restarted for 2 or 3 days then do it now, because with the restart, the background apps and process will be closed and you will also free up the memory. If you see that the problem is still there then follow the steps:
- Tap Apps from the Home screen of your Galaxy Note 4
- Manage Applications needs to be tapped
- Now you need to tap the app that has been crashing
- Tap on Clear Cache and Clear Data
Method 4: Uninstall the apps you are not using
The app which is crashing frequently may not be functioning well if you don’t have enough memory on your device. Uninstall the apps which are not being used at all or the ones that you use rarely. Also, delete some media files to free up internal memory.
Method 5: Format your SD card
If you are using an SD card then it can cause the Galaxy Note 4 freezing issue if the card is corrupted. Remove the SD card and see if the apps are performing well. If you see that the card is giving problems then try to format the SD card by going to Settings > Storage Menu. Before formatting make sure that you backup the important files.
Method 6: Perform a factory reset
If you cannot identify the source of the crashing or freezing problem of your phone then you need to conduct a factory reset. For that go to Settings > Privacy > Factory data reset > or Settings > Backup and reset > Factory data reset. Don’t forget to backup your data.
After following all the above methods if still the app crashing problem is giving you trouble then it could be a hardware fault, so contact a technician.