When Bluetooth stops working in a 2016 Ford Fusion, the fix starts with the connection saved between the phone and SYNC. Your Fusion has either standard SYNC with the non-touch radio display or MyFord Touch with the touchscreen, so match the steps to the system in your car. Start with pairing, then move through the resets and hardware checks that actually apply.
Start With Fresh Pairing
Turn the ignition and radio on, shift to Park, and turn Bluetooth on from your phone’s Bluetooth settings. On standard SYNC, press the Phone button. When the display shows NO PHONE, press OK, choose FIND SYNC, and press OK again.
On your phone, select SYNC from the Bluetooth device list. Enter the six-digit PIN shown on the radio display, then wait for pairing to finish before testing calls or audio.
If SYNC still will not connect, delete the saved connection from both the car and the phone, then pair it again from scratch.
Delete the Old Connection
Use this when your 2016 Ford Fusion Bluetooth is not working after the phone was already paired.
- 1.On standard SYNC, press Phone, then go to SYS SETTINGS, OK, BT DEVICES, OK, DEL DEVICE, and OK.
- 2.Select your phone, then press OK to confirm.
- 3.On your phone, open Bluetooth settings and delete or forget SYNC.
- 4.Put the phone back in Bluetooth discovery mode.
- 5.Pair again through ADD DEVICE or FIND SYNC, then enter or confirm the PIN shown by SYNC.
Use the MyFord Touch Screen
This applies to a 2016 Fusion with the MyFord Touch touchscreen. Park the car first because pairing is unavailable above 3 mph or 5 km/h.
Touch the upper-left Phone corner of the touchscreen.
Tap Add a phone, then tap Find SYNC.
On your phone, turn Bluetooth on and select SYNC.
Confirm the matching PIN or enter the PIN shown on the touchscreen, then follow the prompts.
To add another phone later, use Phone, Settings, Bluetooth Devices, Add Device, and Find SYNC, then finish the prompts on the phone and screen.
Reconnect the Right Phone
SYNC connects to one phone at a time. When the car connects to another saved phone, Bluetooth works for that device and leaves your phone disconnected.
On standard SYNC, press Phone, then go to SYS SETTINGS, OK, BT DEVICES, OK, CONNECT BT, and OK. Select your phone and press OK.
To make that phone the default, use Phone, SYS SETTINGS, OK, BT DEVICES, OK, SET PRIMARY?, and OK, then choose the phone and press OK.
If SYNC grabs the wrong phone again, delete unused phones from SYNC and keep only the devices you use.
Toggle Bluetooth Inside SYNC
On standard SYNC, press Phone, then open SYS SETTINGS, OK, BT DEVICES, OK, BT ON/OFF, and OK. Choose Off and press OK.
Repeat Phone, SYS SETTINGS, OK, BT DEVICES, OK, BT ON/OFF, and OK, then choose On and press OK. Turning Bluetooth off disconnects all Bluetooth devices and deactivates Bluetooth features until you turn it back on.
On MyFord Touch, use Phone, Settings, and Bluetooth to turn Bluetooth off and back on. Then use Phone, Settings, and Bluetooth Devices to connect, disconnect, add, delete, or favorite the saved phone.
Reboot SYNC First
This fixes temporary standard SYNC glitches without erasing your saved phone data.
Press the Phone button.
Go to SYS SETTINGS, then press OK.
Choose ADVANCED, then press OK.
Select SYNC REBOOT, then press OK.
Confirm CONFIRM REBOOT? with OK.
Wait 2 to 4 minutes before using SYNC again.
Fix Phone Settings
The most common phone-side cause is a saved SYNC Bluetooth entry that no longer accepts the car cleanly.
Restart the phone, then try pairing again.
On iPhone, open Settings, Bluetooth, tap the Info button next to SYNC, then tap Forget This Device and Forget Device. Put SYNC back in pairing mode and select SYNC again from Settings and Bluetooth.
On Samsung Galaxy and many Android phones, swipe down with two fingers to open Quick settings, touch and hold the Bluetooth icon, turn the switch on, tap Scan, and select the device.
Check the phone’s Bluetooth entry for SYNC, then allow any security, auto-accept, or prompt setting that blocks automatic reconnection or phonebook access.
Stop Phonebook Download
Use this when Bluetooth connects poorly during phonebook sync or contact download.
On standard SYNC, press Phone and open PHONE SETNGS.
Use the phonebook or download settings to turn automatic download off.
On MyFord Touch, open Phone, then Settings, then Manage Phonebook.
Turn off automatic phonebook download, reconnect the phone, and test Bluetooth again.
Leave automatic download off if calls and audio stay stable after reconnecting.
Update or Reset Last
Update your phone before erasing SYNC data. On iPhone, use Settings, General, Software Update, and Download and Install; on Android, use the Settings app, System, and Software updates.
For the car, use Ford’s official SYNC and Navigation Updates page, sign in or enter the vehicle VIN, check for available updates, and follow Ford’s offered update method. Older SYNC and MyFord Touch updates commonly use USB.
A standard SYNC master reset uses Phone, SYS SETTINGS, OK, ADVANCED, OK, MASTER RESET, and OK. This erases the phonebook, call history, text messages, paired devices, and returns SYNC to factory defaults; on MyFord Touch, use the Settings icon, Settings, System, and Master reset, which erases personal settings and personal data.
Fuse checks apply when Bluetooth is unavailable because the display, voice control, or radio circuit is not functioning. The passenger compartment fuse panel is under the instrument panel to the left of the steering column; Ford lists fuse 32, rated 10A, for global positioning system, display, voice control, adaptive cruise control, and radio frequency receiver, and fuse 33, rated 20A, for radio, active noise control, and CD changer. Check or replace fuses only with the same rated fuse, and use Ford service or 1-800-392-3673 in the U.S. when clean pairing, reboot, master reset, phone updates, and fuse checks do not restore Bluetooth.
Frequently Asked Questions
Why does my 2016 Ford Fusion Bluetooth connect to the wrong phone?
Standard SYNC connects to one phone at a time. Use CONNECT BT to choose the correct saved phone, then SET PRIMARY? to make it the preferred phone.
Can I pair Bluetooth while driving?
For MyFord Touch, pairing is unavailable above 3 mph or 5 km/h. Park the Fusion before starting the pairing process.
Will a SYNC master reset delete my data?
Yes. Standard SYNC erases the phonebook, call history, text messages, paired devices, and returns SYNC to factory defaults. MyFord Touch erases personal settings and personal data.
Should I pull a fuse to reset Ford Fusion Bluetooth?
Use Ford’s supported SYNC REBOOT or MASTER RESET first. Fuse inspection is for a dead display, voice control, or radio circuit, and any replacement must use the same rated fuse.