A few Samsung Galaxy S6 users have reported problems with the microphone. They complain that the person on the other end is not able to hear them. While the S6 is a superb phone if you know some tips and tricks, a problem like this can create a lot of hassle, especially when the most basic need of making and receiving calls cannot be. We have come up with some solutions that may work if you have a similar problem on your Samsung Galaxy S6 smartphone.
While trying these solutions, make sure that the phone is disconnected from all other devices like a Bluetooth headset or headphones. This will make sure that the Galaxy S6 microphone issue are not in the headphone or any other accessory that you are using. If your phone works fine after removing the headphone, then you have already found the problem, and you may want to replace the headphones.
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A good practice is to clean the microphone hole of your S6 so that dirt does not clog it. Usually a Galaxy S6 microphone problem is mainly solved at the hardware level, there is a possibility that you may have to take the phone to your retailer or a technician who can take a professional look at the phone and solve any issues with the microphone.
A few microphone problems are related to the firmware or software of the phone. There are certain applications that can intrude with the working of the microphone as well. We may have to check where the problem lies by isolating the issue. Here are some steps that you can follow to fix the problem with Galaxy S6 microphone.
Steps to fix Galaxy S6 Microphone Problem
Your first step should be to turn off the phone, remove the battery and the SIM card, wait for approximately 30 seconds and put them back. Restart your phone to see if the problem persists.
If the problem is caused by a third party application that you may have downloaded on your phone, you will have to check if the microphone works in the ‘Safe mode’. When you start the phone in safe mode, all third party applications are disabled, and only pre-installed apps remain on the phone. The steps below will help you start your phone in Safe mode:
- Turn off your Samsung Galaxy S6 and wait for 30 seconds.
- Press and hold the power key until Samsung Galaxy S6 appears on your screen. Release the power key now.
- As soon as you release the power key, press and hold the volume down key.
- Continue to press the volume down key until S6 finishes restarting.
- Your phone is now in the safe mode. And the words ‘Safe mode’ will appear at the bottom of the screen.
- Release the volume key once you see safe mode on the screen of your S6.
Check if your Galaxy S6 microphone is working or not. If the microphone works fine in the safe mode, then the problem lies in one of the third party applications. You may have to start uninstalling the apps one by one until your microphone works.
If the microphone does not work in Safe mode either, then the next step is to perform a factory reset. With a factory reset, you may be able to resolve problems with a corrupted firmware or faulty phone settings, because the phone will go back to its default settings. A factory reset will completely erase all the data on your phone so take a back of your phone data before you proceed. Follow these steps for a factory reset:
- Turn off your Galaxy S6.
- Press and hold power, volume up and Home buttons together.
- You will be taken to the recovery menu preceded by a blue Android screen.
- Now, use the volume button to go down the options to highlight ‘Wipe data/Factory Reset’ and then press the Power button to confirm your choice.
- On the next screen, go down to ‘Yes’ and press the Power button again to confirm.
- This will start the factory reset, and once it is completed, you will see a yellow message at the bottom of the screen.
- The next step is to highlight ‘Reboot System now’ on your screen and then press Power to confirm it.
- Your Samsung Galaxy S6 will restart with the factory settings restored on it.
Record your voice using the recording app to check if the microphone works. If the problem continues, then you must visit a professional technician who can check for hardware related issues on your phone.
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