Your Ring doorbell updates its firmware on its own, but finding out which version it's running is harder. The Ring app no longer shows the specific firmware version. Here's how to keep the doorbell ready for updates, spot an installation while it's running, and get a stuck one moving again.
Keep your doorbell ready for automatic updates
If the doorbell stays powered and online, it can receive Ring's automatic firmware updates.
Keep your configured doorbell connected to power.
Keep it connected to the internet. Ring installs updates automatically and never asks you to confirm them.
Leave the power connected while an installation is running. Automatic delivery covers current battery, wired and Ethernet/PoE Ring doorbells, including 2K and 4K models.
Check power and connection in the Ring app
From the Ring app dashboard, open the menu (☰), tap Devices, pick your doorbell and open the Device Health tile. If it isn't on the doorbell's page, tap Device Settings and open Device Health from there. Look at Product Name, Battery Level or Power Source, and the network's Status and Signal Strength. The fields you see depend on your model.
Last Health Check shows when the device information was last refreshed. It is not the date the firmware was installed.
Older guides point to Device Health → Device Details → Firmware for a version number or an Up to date message. Ring says the specific version is no longer displayed, so use the current health checks to confirm the doorbell is ready for updates, and ask Ring about your device's firmware status.
Ring's software release history lists versions and release dates by model and year. It shows what Ring has released rather than what your doorbell has installed, and delivery can arrive several weeks after launch.
Let initial setup install the firmware
When you set up a doorbell, Ring installs firmware if it needs to.
- 1.Open the Ring app dashboard and tap Set Up a Device.
- 2.Scan your doorbell's QR code, then choose its location and name.
- 3.Follow the preparation instructions for your model. Press the setup button when prompted, then select Light is Spinning White.
- 4.If you're connecting over Wi-Fi, tap Join on iPhone. On Android, follow the automatic connection or tap Connect when prompted.
- 5.Select your home Wi-Fi, enter its password and tap Continue. For an Ethernet/PoE connection, such as a Wired Doorbell 4K Elite on Ethernet, follow your model's installation instructions and the Ring app prompts instead of these Wi-Fi steps.
- 6.Complete setup and tap Continue. Let any firmware installation finish, and don't disconnect power or press the setup button while it runs.
Fix a stalled setup or a flashing white light
Setup can stall when your phone fails to connect to the doorbell's temporary Wi-Fi network. If that happens, join the network from your phone's settings and finish in the Ring app.
Open your phone's Settings → Wi-Fi.
Select the temporary network that starts with Ring- or Ring Setup, followed by letters and numbers.
Go back to the Ring app and finish connecting the doorbell to your home network.
Then watch the light around the doorbell button. A white circle that flashes repeatedly means firmware is installing. Leave the doorbell powered and wait for it to finish.
A spinning white circle means setup mode. On certain wired models, a white circle that slowly fills and then flashes can indicate startup.
Reconnect an offline Wi-Fi doorbell
Open the Ring app's menu (☰).
Tap Devices.
Select your doorbell.
Open Device Health.
Under Network, tap Reconnect or Change Network and follow the prompts. These steps are for Wi-Fi doorbells, not Ethernet/PoE connections.
If network restrictions block the reconnection, ask your router manufacturer or ISP to make sure the doorbell can reach Ring servers. For cellular routers, Ring specifies IPv4 or IPv4v6.
Tip: tapping the offline icon on the doorbell's dashboard tile also brings up troubleshooting instructions.
Recover an installation that will not finish
A reboot is a troubleshooting step. Ring does not promise it will force an immediate firmware update. Never restart the doorbell or cut its power while an installation is running.
For a Wi-Fi-connected doorbell that has the reboot option, open menu (☰) → Devices → your doorbell → Device Health. Scroll to Reboot This Device, confirm, and give the doorbell several minutes to restart.
If a model with a removable battery pack is unresponsive, take the pack out for 10 seconds. Put it back and let the doorbell restart and reconnect.
For a wired doorbell on an electrical circuit, turn its power off at the circuit breaker, wait a few seconds and turn it back on. The doorbell restarts by itself. This does not cover PoE models.
If simpler troubleshooting fails and the update is still stuck, factory-reset the doorbell by holding its setup button for 20 seconds and then releasing it. The button is generally on the back of internal-battery models, under the front faceplate on removable-battery models, and under the faceplate on the right of wired models. Then run Set Up a Device in the Ring app again. Setup installs applicable firmware when needed, but a reset isn't guaranteed to get you a staged release any sooner.
If setup still won't complete, go to Ring's Contact Us page and choose Chat Now or Call Us. Ask for help with your firmware status or the failed installation. Ring doesn't guarantee that support can push firmware to your doorbell.
Frequently Asked Questions
Does updating the Ring app update my doorbell's firmware?
No. App Store and Google Play updates only update the companion app. Your doorbell gets its firmware separately, through Ring's automatic delivery.
Can I manually force a Ring doorbell firmware update?
Ring does not offer a doorbell firmware-update button, a downloadable installer or a scheduling control. Reboots and resets are recovery steps and don't guarantee an immediate update.
How can I check how long my doorbell receives security updates?
In the Ring app, open the menu (☰) → Control Center → Software Security Updates. This shows how long your devices get security-update support, not the installed firmware version. Passing a listed minimum support date does not on its own mean updates have stopped.
Why does Ring list a newer firmware release than my doorbell has received?
Ring says delivery can arrive several weeks after a release launches. Its release history shows what Ring has released but doesn't confirm the version installed on your doorbell.