How To Fix “Unfortunately, Messages Has Stopped” On Samsung Galaxy S7 Edge

‘Unfortunately, Messages Has Stopped’ is the error that may occur on every Android device, including Samsung Galaxy S7 Edge. The error usually appears when users launch the default messaging app. There are several solutions for you to try, all listed below.

See also: How to fix Samsung Galaxy S7 Edge Bluetooth problems

Solutions for “Unfortunately message has stopped” on Galaxy S7 Edge

Solution 1

The first solution is to clear Messaging app cache and data. Here is how to do that:

  • Find the app icon from the home screen of your Galaxy device and tap on Settings
  • Next, tap on Application and then on Application manager
  • Swipe to get the All tab
  • Find the Messaging app and tap on it
  • Next, press  ‘Force close’ button followed by ‘storage’.
  • Now tap ‘Clear cache’ and ‘Clear data’.

This process might delete all the messages from your device. Now try to use the messaging app on your Galaxy S7 Edge.


Solution 2

A third-party app can cause this error. To be sure if any of the third-party applications is responsible for the problem, boot your device into Safe mode. Safe mode disables all the third party apps and if your device works just fine without any issues, the app is to blame. In that case, uninstall third-party apps until the issue is resolved. Here is how to boot your device into Safe mode

  • Press and hold the power button
  • Once the ‘Samsung Galaxy S7 Edge’ appears on the screen, release the power key and press and hold the Volume down key
  • Continue holding the button till the device completes rebooting
  • Once you see ‘safe mode’ at the bottom left corner of the screen, release the volume down button


Solution 3

The next solution is to wipe cache partition. You can do this by putting the device in recovery mode. Follow the steps below:

  • First, turn off your device completely
  • Next, press and hold the Power, Home, and Volume Up keys together
  • Once Samsung Galaxy S7 Edge appears on the screen, release the power key only
  • After few seconds when the Android logo appears on the screen, leave all the keys and wait for 30-60 seconds
  • Now use the Volume down button and navigate to the Wipe cache partition option
  • Use the Power key to select that option
  • Wait for the wiping cache Partition to be completed. It might take some time.
  • Next highlight ‘reboot system now’ and select it using the Power button.

You can check now the messaging app to see if the issue is resolved.


Solution 4

If you tried all the methods we have listed above, but nothing seems to work, performing a factory reset will solve the problem. Keep in mind that all the files, settings and apps will be deleted once you do this, so don’t forget to backup your data.

To perform a factory reset, go to Settings > Back up & reset > Factory data reset and tap on ‘delete all’ to confirm the process.


You may also read:  Samsung Galaxy S7 Edge common problems and their solutions


  1. The solution of factory reset is not a solution for me. I have a S7 and has the same issue. Thank God it was new and I lost just a couple of hours finding the solution.

    For the ones that the messenger apps solutions Do Not work dont rush into factory reset.
    I realized the Goole Chrome Update is mixing up things and Blocks message app.
    So solution go to a previously working Chrome version or to the Original version that was installed with you phone.

    Same problems were created and with Google play store and Google Maps updates but in older Android versions and phones
    So before going into “hard stuff” just get rid of the updates in these apps

  2. I’ve tried all options, including factory reset. Once with reestablishing my backed up data and a second time starting fresh without restoring backup data and the error still pops up. Rather infuriating since the message don’t save as a draft and I have to retype everything. I’ve contacted Samsung and T-Mobile, Samsung still hasn’t responded and tmobile suggested everything this article did. I can’t wait til the S8 comes out. This s7 and 7 edge have been horrible and annoying.

  3. Turn off the phone, wait a couple of minutes, and turn on in safe mode. Press down volume button & power button, hold volume button until the lock screen appears, then open your texting app & delete threads.

  4. I had one message chain that was especially long in relation to all the other chains in my inbox. By deleting this one thread that probably took up a massive amount of space (I don’t have my messages set on automatic deletion after a certain amount), it completely cured my “Unfortunately, Messages has stopped” notification. It has now been three days since I’ve deleted the thread and have yet to receive a notification. Prior to this, I would have my messaging app crash at least 20 times daily (not an exaggeration.) I’ve updated my OS, cleared all my cache, and did everything you’re supposed to do in Safe Mode, but to no end–up until I cleared this one chain of messages.

    Hopefully this helps some without having to do a perform a factory reset or clearing your cache.

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