Galaxy S8 is no doubt the best phone ever made by Samsung but it came with some flaws as well such as the location of the fingerprint sensor. Samsung has allotted the fingerprint sensor at the back of the device just next to the rear camera and users have complained in the forum for this odd position. Next, comes that red tint issue which was a software glitch and Samsung has addressed that issue through an update of the software. And now users are complaining about the audio issue. According to the users, Samsung Galaxy S8 sound cuts out while watching videos, streaming videos, playing any game or listening to music. We will explain here some of the useful methods to get rid of this issue but before that check, if you have muted the phone or else if you have properly attached the headphone.
Read on to know the solution methods.
See Also: How to fix Galaxy S8 won’t turn on issue
Potential Fixes For Samsung Galaxy S8 Sounds Cuts Out Issue
Solution 1: Force reboot
The first solution is to perform a force reboot on your Samsung Galaxy S8 device. As Samsung has packed a non-removable battery inside this device, the force reboot is performed in a different way. What you are required to do is press and hold down the Power and Volume down button together for around 7-10 seconds. The phone will vibrate and will be turned off. Then turn on the device normally to see if the S8 sound problems are fixed or not. If it was happening due to some small firmware issue then a quick restart can resort this issue, however, if it is happening due to some other reasons then you need to move to the next method.
Solution 2: Use the fingers
The next trick is a bit odd that does not require you to open the settings app and perform anything on the phone rather firmly press around 2 inches above the speaker of Galaxy S8. This has been proved as a fruitful method for many as some have claimed to resolve the Galaxy S8 audio cuts out issue after performing this step. But ensure not to offer much pressure as this may damage the speaker further.
Solution 3: Turn on ‘Prevent USB audio routing’
If the above two stated methods are not helpful to resolve the audio issue in your phone then follow this method. Here first enable the developer option in your Galaxy S8 by going to Settings> About device and tap the build number seven times. When the developer option is enabled, head to Developer option and scroll down to get the Media option. There you will notice an option ‘Prevent USB audio routing’. Turn this option on by toggling the switch. This method has worked for many. So, you too can try this out if it becomes helpful for you to solve the audio issue.
Solution 4: Check the headphone jack
If you have tried all the other methods explained here but still left with the same situation then go for checking the headphone jack. Accumulated dust in the jack can give rise to audio issues. So, check it properly and blow air to clean the dust.
Solution 5: Test the speaker
If the speaker itself is not in good condition, then the other methods will not be able to help you here. So, when you are tired after trying out all the methods but the audio issue is not resolved then check if the speaker of the device is working or not. This can be checked by dialing *#0*# from your dealer and following the on-screen instructions.
Solution 6: Boot in safe mode
If the speaker is ok then might be some third party app is creating this audio issue on your device. So, boot the phone in safe mode to know this. Here is how to boot your Galaxy S8 into safe mode:
- Turn off the device first
- Next, press Power button for few seconds till you notice Samsung logo on the screen
- Release the power key then and hold down the Volume down button till the phone completes restarting and safe mode appears at the bottom left corner of the screen.
If the audio issue is not noticed in safe mode then a third party app is the main culprit. Uninstall third-party apps on by one until the problem is solved. Our suggestion is to start with the apps you installed recently, right before the issue occured.
Solution 7: Factory reset
Factory reset is the last option that can resolve all kind of issue including the S8 sound problems. So head towards Settings > Backup & reset> Factory data reset > Erase all data. Wait for few seconds as this will take few minutes to erase everything from the device after which you are required to set up your Galaxy S8 from scratch.
So, these are the methods to resolve the Samsung Galaxy S8 audio issues. Try them out, but if nothing works, you should go for a replacement.