Are you facing problem like Samsung Galaxy S5 Freezes but Responds with Power Key only? If your answer is yes, do not think that you have a faulty phone as several users have been experiencing this issue. According to some users, sometimes the phone stops responding. The apps do not work, the settings do not work, but the phone responses with Power key and Volume keys. That means, the problem is with touch screen. Some users also said that if they turn off the phone holding the Power key and again turn it on, the phone works fine for few hours and again starts giving this problem.
Possible Fixes for Samsung Galaxy S5 Freezes but Responds with Power Key
The problem, Samsung Galaxy S5 Freezes but Responds with Power Key is most probably happening because of an app. If it was a hardware or firmware issue, the phone should stop working when the phone has booted up completely.
The first step should be booting the phone into safe mode. Observe the phone closely in this mode and if the problem exists in Safe mode also, then it might be hardware or firmware issue, either way the next step is factory reset.
To perform a factory reset:
> Turn off your Galaxy S5.
> Press the following buttons: Home key, Volume Up key and Power key and keep holding the buttons.
> Leave the Volume Up and Home buttons when Android Recovery screen appears.
> Highlight factory reset/wipe data option using the Volume Down key.
> Select this option using Power key.
> Highlight “Yes-delete all data” using the Volume down key.
> Select and start master reset using Power key.
> “Reboot system now” will be highlighted when the master reset is completed.
> Restart your Galaxy S5 pressing the Power key.
If factory reset does not work, you will need to contact with technician or get the phone replaced.
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