How To Fix Samsung Galaxy S5 Bluetooth Issue

In this article, we are going to discuss how to fix Samsung Galaxy S5 Bluetooth issues.

First read – Android Won’t connect to Bluetooth 

Here, we will share a few solutions for the problem, but the first thing you should try to fix Bluetooth problem is to clear the Bluetooth cache. It is on of the simplest things you can do to get rid of the problem, but people often forget to clear the cache. Whenever you face such issue, my suggestion is to flush the Bluetooth cache by going to Settings > Application Manager > Bluetooth and tap Clear cache. Try reconnecting again.

See also: How to increase WIFI signal on Samsung Galaxy S5

See also: How to Fix Samsung Galaxy S5 Lagging Issue

Different Bluetooth issues and their fixes

Problem 1:

Bluetooth connection issue

Solution:

  • Tap the app icon on your phone’s home screen.
  • Tap on the settings icon once you reach there.
  • Scroll down to Application Manager from the Application section.
  • Display All Tabs by swiping left or right.
  • Tap on Bluetooth.
  • Tap to stop it forcefully. There is an icon for force stop.
  • Now tap to clear the cache.
  • Then tap to clear the Bluetooth data.
  • Tap Ok.
  • The last step is to restart the phone.

Once you are done with the above steps, try to connect the S5 with another Bluetooth device in range.

 

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Problem 2:

Some users of Galaxy S5 have complained that the song info and track are not being displayed through their car’s Bluetooth once they have updated their device to Lollipop.

Solution:

It is nothing but either a conflict issue of your Galaxy S5 device with the car kit or due to the outdated memory stored in the car kit. So, you are advised to delete all the Bluetooth devices from your car kit and then pair back.

 

Problem 3:

Bluetooth keeps on switching to the phone speaker during a call inside the car is the issue that many users have faced with their Galaxy S5 device.

Solutions:

Most probably this issue happens due to the interference that can come from sources like Wi-Fi, GPS navigation, car kit and Bluetooth devices. Even though the car kit is designed to resist most of the interference but frequency hopping is the standard of Bluetooth devices, so you might face the issue anytime. What is required to resolve the issue is to turn off all the wireless devices in the car as you make the call.  Also, it is better to turn off the Wi-Fi on your device as well in case you are not using it.

 

Problem 4:

Samsung Galaxy S5 Bluetooth is not getting connected to other devices is another issue about which some users have reported.

Solutions:

Ensure that the Bluetooth in your S5 is enabled by going to Settings> Application Manager> All> Bluetooth. It should show off the disable button. In case you see the enable button, tap on it and Bluetooth will be ON in your Galaxy S5 device.

Source -www.androidpit.com
Source -www.androidpit.com

 

Problem 5:

Many users have faced issues with car mode as they have updated the Galaxy S5 with Android Lollipop. According to them, the device is connecting to the car via Bluetooth perfectly in the car mode with no issues in receiving and sending calls. The screen is also locked once a call is made or received.  But users have reported that the screen is not locked in the car mode. In case no call is received or sent, it stays in the car mode screen and the users need to unlock the screen to allow the incoming and outgoing calls.

Solutions:

This problem does not mean that the car kit is damaged rather it is only because of some incompatibility issues between the car kit’s driver and the newly updated Android OS. However first clear the cache partition on your device and perform a factory reset to see if the issue is resolved.

If the above fixes do not work out, contact the manufacturer of your car’s kit.

 

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What else?

There are a few other things you can do to fix Bluetooth issues on your Galaxy S5.

 

Delete prior pairings

Sometimes, Bluetooth issues can be fixed by deleting prior pairings. Here is what you need to do:

  • Navigate to Settings
  • Tap Bluetooth
  • Find the device you want to unpair and click on the options (gear icon) right next to it
  • Tap Unpair

 

Update the software

A new software version can fix a wide range of issues, and as a plus point, it usually introduces some new features. To update the software on your Samsung Galaxy S5, follow the steps below:

  • Go to Settings
  • Tap About device
  • Tap Software update
  • Tap Update.

 

Update the Bluetooth device software

The steps for this solution are different and depend on the device you have. See the user manual or visit the official website of the manufacturer of the Bluetooth device and see how to update the software.

 

Factory reset

If nothing else seems to work, you can perform factory data reset. Keep in mind that all your data, settings, apps, etc. will be deleted, so don’t forget to backup your files.

  • Go to Settings
  • Tap Backup and Reset
  • There, you can check the options Back up my data, Backup account, and Automatic restore
  • Tao Factory data reset
  • Tap Reset device
  • If asked, enter your PIN
  • Press Continue
  • Tap Delete All.

 

 

 

 

 

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  1. Help, when I connect my Galaxy S5 on a portative bluetooth speaker (not in a car), it does connect, and if I receive a call, the sound will come out out of the speaker. But if I play some music on the phone, NO MUSIC will come out….

    I tried to empty my cache, didn’t work. Tried to unpair all devices, including the speaker, nothing worked. Could it be linked with the developer mode on the cellphone? Once, I activated it for another reason, and it might be after it that the speaker stopped working. Because it did work two months ago.

    😐

  2. My phone connects to the carkit for calls but not for media. In the bluetooth setting the option for media connection is simply missing. I do not have this issuewith other devices (ie speakers or other cars)

  3. Bluetooth is a system app, tap the three dots at the top of the apps manager and select system apps, scroll down to the Bluetooth app, force stop, clear cache

  4. My S6 is connecting perfectly to the car KIT, audio files play smoothly, but i can’t hear phone calls. please if anyone can assist in solving this matter.

      1. Hi, thanks for your advice. I just checked that, it says “the latest updates have already been installed.”

        1. Please boot your phone to safe mode and see if the problem is still there. If everything works fine in safe mode then any third-party app must be causing this issue. In that case you have to delete the apps one by one and check. But if the problem occurs in safe mode also, then you can go for a factory reset or you can also contact a technician.

  5. My bluetooth is paired ok with my car. Recently it started to shnc my emails as well as sms messages, which foll the cars memory. Any idea how I can stop emails syncing and just sync sms/txt messages?

      1. Thanks, but I’m not sure if I’m missing something obvious but I can’t find a setting that separates sync email from sync bluetooth email. I dont want to stop syncing all my email. I can’t see anything in exchange settings about bluetooth. Any further hints on the specific setting? Thanks.

  6. I did both the solutions but it did not solve the problem. What worked for me is disable auto download of contacts. Apparently, syncing of contacts when your address book is lot more contacts causes the crash

  7. I have this problem after automatic updating my Note 4 from the
    original Android 5.0.2 to Android 5.1.1. This problem happens to my
    Headphone Sony MDR-10RBT that was working properly before, now after 1
    to 3 minutes of playing music the BT connection just drops. My Bluetooth
    is working properly with the BT Keyboard with my car system BT for
    calls and audio, transfer files over BT, so the problem is
    selective……that is to say a huge BUG in the software. This Headphone
    is still working fine with my other Galaxy S5 with Android 5.0.1. I
    have tried every thing possible…. Soft Reset, Hard Reset, Cleaning
    Cache Partition, cleaning cache e data do BT app e BT test app……….
    nothing solve the problem with the Sony Headphone. I have contacted
    Samsung and they told me to take my phone for the technical
    assistance?????? What for?! BT is functional. HUGE…….. HUGE BUG. One
    other thing that stopped working in my Note 4 is the NFC???????? Shame
    on Samsung…. For me that is the end of it no more Samsung I have left
    Nokia for similar reasons, now head on to IPhone…

  8. My Bluetooth worked fine before this newest update and now it connects to my car but the media won’t come through, the phone calls still come thru but not YouTube or Pandora etc. Etc.

    1. Hi, I have the opposite situation, media comes perfect but no phone calls. timer starts counting but no voice coming or going!

  9. 26APR2015

    I am posting a bit of a lengthy partial solution here, hoping that a detailed description with many keywords, might be found when searched for by other people with similar issues. I am pretty good with technology, programming with MS Access database, etc., so I consider myself an advanced computer and technology user. I have my smartphone set up more like a laptop and can get more productivity out of it with regards to spreadsheet and presentation manipulation than most can get out of a desktop system, my point being that though a competent techie, I have not come to a permanent fix….yet…if I do, I will post a follow up here.

    There seem to be many articles on the Internet discussing inter-connectivity via Bluetooth between the Toyota radio head audio system and various Android Samsung Galaxy phones such as the Galaxy S3, Galaxy S4, Galaxy S5 and Galaxy S6 with regards to having problems with respect to not playing music files (MP3, WMA) stored on the phone via the automatic Bluetooth connection.

    I am having a similar problem with the 2015 Toyota Corolla S Plus (owned for about two weeks) with the Entune Premium audio system. The radio head suddenly began having problems not automatically playing music files (MP3 and WMA) via Bluetooth from my Samsung Galaxy S3 Android Smartphone running Android 4.3.3 operating system (NOT rooted). For about a week, when selecting the Bluetooth audio mode on the car’s audio system, the car’s audio system worked fine, automatically playing the music files stored on my phone, displaying the Artist, Track Title and Album names as well as the Cover Art on the radio head display.

    I will explain my temporary fix first, then the steps I had tried which did not work. Regardless, I have called Toyota Corporation, though the guy was pleasant, he had not run into this problem and could not assist, thus, I will be taking the car to my Toyota dealer this week.

    *******HERE IS THE TEMPORARY FIX I CAME UP WITH. **********
    (I use WinAmp as my music player on the phone, but this will work with the default Samsung Music or Google Play music file (MP3, WMA) player APPs.
    From the Google Play Store, I downloaded the SoundAbout (one word) APP. Basically, this APP has settings which force audio from the phone to be routed to a Bluetooth device such as an earpiece, the car (A2DP protocol) as well as allowing the user to select other protocols based on the device designated to receive the audio. Having first paired the phone to the car once, I then subsequently start the car, wait for the audio system to boot up and select the Bluetooth audio mode. Next, I turn on my phone’s BlueTooth, launch the WinAmp player (or music player of your choice) on the phone, select a song to play, then PLAY (Random and other play modes must be set once). This causes the SoundAbout APP to send the audio via Bluetooth to the radio head and the music plays through the car stereo (and the calls also go through the radio head, when a call is complete, WinAMP continues playing music automatically). I can even change tracks by using the thumb pad of the steering wheel. There are only two issues with this arrangement, first, the audio track titles/information and Cover Art are not displayed on the car’s radio head display, and secondly, the car radio head is simply not working as it should, it is much cooler to show your family and friends how the car automatically plays music files from the phone via Bluetooth without touching the phone for true, safe, hands free operation…thus the reason I will take the car to the Toyota dealer this week.
    ****the settings used on the SoundAbout APP, after experimentation, which work for me are: SoundAbout SERVICE-On With Status; Media Audio-Let APP Decide; Phone Call Audio-Let APP Decide; Connectible Devices/Bluetooth Settings-Bluetooth Auto Enable CHECKED.

    ****Steps I had taken found from various websites which DID NOT SOLVE my issues, in order from advanced to rudimentary:**********

    -It was suggested to ROOT the phone….HECK NO, to many APPS and too much data to re-install!

    -Start the phone in SAFE MODE which loads only basic phone functions and original system APPs, then re-pair to the car…..this is attempting to determine if other installed APPs were interfering with the Bluetooth automatic play function of the car, but this did not work either.

    -Cleared the Bluetooth cache and data under the Phone’s SETTINGS/MORE/APPLICATION MANAGER (at this point scroll to the right to get to ALL)/Bluetooth SHARE (select by tapping once), select FORCE STOP, CLEAR CACHE, CLEAR DATA…then reboot the phone.

    -There was another option which did not work regarding clearing the music cache on the phone, I do not recall the steps right now, but they can be searched for on the internet, but it did not work.

    -Delete the phone from the Toyota radio head audio system, turn the car off, unpair the Toyota Bluetooth connection from the phone, reboot the phone. Start the car and re-pair the phone to the car. (hint, not sure why anyone bothers suggesting this as a fix online. If you as the user have not figured out on your own to “re-boot” the system from scratch and try again, you should probably not have purchased such a car audio system, and none of us would be looking for such a simple solution on the internet, thus such postings are inconceivable to me, all they do is become the top listed solutions, which of course do not work in most cases).

  10. I get really annoyed with “helpful” advice like this. Under application manager ON MY S5, which you apparently don’t own, there are THREE references to Bluetooth. Bluetooth Security Scanner, Bluetooth File Transfer and Bluetooth Share. There is NOT a reference to just “Bluetooth”. Which one do you suppose, according to your instructions, am I supposed to use? Hmmm?

    1. On my S5, the instructions worked perfectly. Make sure you are not looking at downloaded, or currently running apps. Whenn I go to ALL, I see Blutooth, Blutooth Auto Connect (an app I got to try to help with this problem) and Bluetooth Test. And lose the attitude, no one llkes helping prople with attitudes.

    1. On my Galaxy S5, go to settings, then select Bluetooth. You should see a list of the devices that are currently paired with the phone. To the right of the name of the paired device there is a gear icon, tap that, and there is an option to UNPAIR on that screen. Select that, and you won’t connect to that device again until you pair with it again

  11. I have no problem connecting but I get awful reception and only when I restart the phone where the Bluetooth connection to my headphones with mic in use for calls works fine but it’s temporary and I have to keep resetting my phone I also have Galaxy watch and same thing happens Internit tent bad reception any ideas thanks

  12. This does not fix or solve the issue. There is a software issue that has to be done by Samsung….you can clear the cache all you want, re-set the phone and whatever else…this will not do anything. So disappointed with Samsung and this blue tooth issu.

  13. This does not fix or solve the issue. There is a software issue that has to be done by Samsung….you can clear the cache all you want, re-set the phone and whatever else…this will not do anything. So disappointed with Samsung and this blue tooth issu.

  14. I just fixed my problem connecting to my Panasonic stereo. I had to do a memory reset (initialization) on the stereo (instructions in manual) and now my S5 is bluetooth paired with it. YAY!!! I now have to reprogram all the memory radio station sets, but I don’t use the radio often anyway. I’m SO happy!

  15. I just fixed my problem connecting to my Panasonic stereo. I had to do a memory reset (initialization) on the stereo (instructions in manual) and now my S5 is bluetooth paired with it. YAY!!! I now have to reprogram all the memory radio station sets, but I don’t use the radio often anyway. I’m SO happy!

  16. Brand new Galaxy S5, old Panasonic SC-HC40. My old S3 paired with it just fine. I have to try 3-4 times before my bluetooth on the S5 finds the SC-HC40. Then, when I tap on it to link, I get “Unable to pair with SC-HC40. Incorrect PIN or password.” But it doesn’t ask for me to enter a password. Panasonic says when prompted to enter 0000. No prompt, nowhere to enter it. I followed all the steps above, clearning cache and data. Still not connecting. Frustrated….

  17. Brand new Galaxy S5, old Panasonic SC-HC40. My old S3 paired with it just fine. I have to try 3-4 times before my bluetooth on the S5 finds the SC-HC40. Then, when I tap on it to link, I get “Unable to pair with SC-HC40. Incorrect PIN or password.” But it doesn’t ask for me to enter a password. Panasonic says when prompted to enter 0000. No prompt, nowhere to enter it. I followed all the steps above, clearning cache and data. Still not connecting. Frustrated….

  18. The Samsung S5 has a serious safety-while-driving issue. I cannot place a call on my phone using my bluetooth unless I first look away from the road to unlock my phone. You have to unlock your phone to make calls. This has to be a very serious oversight by Samsung.

    1. I had the exact same problem and tried both the car dealership, the phone store and my company’s tech support and was told that the problem could not be fixed.

      I did not give up and found the solution for the S4 which Worked for my S5 mini:

      Go to
      Settings > Call > Call Accessories > Outgoing calls conditions

      Select “Even when device is locked”

      Worked for me!

  19. The Samsung S5 has a serious safety-while-driving issue. I cannot place a call on my phone using my bluetooth unless I first look away from the road to unlock my phone. You have to unlock your phone to make calls. This has to be a very serious oversight by Samsung.

    1. I had the exact same problem and tried both the car dealership, the phone store and my company’s tech support and was told that the problem could not be fixed.

      I did not give up and found the solution for the S4 which Worked for my S5 mini:

      Go to
      Settings > Call > Call Accessories > Outgoing calls conditions

      Select “Even when device is locked”

      Worked for me!

    1. Try resetting your device…clearing memory. Should be instructions to do this in the manual. For my stereo I had to unplug it, leave it for 3 minutes, then continually press down the power button and plug the unit back in. Once the ———- appeared on the screen, release the power button. Try linking again. It worked for me!

    1. Try resetting your device…clearing memory. Should be instructions to do this in the manual. For my stereo I had to unplug it, leave it for 3 minutes, then continually press down the power button and plug the unit back in. Once the ———- appeared on the screen, release the power button. Try linking again. It worked for me!

  20. I am having this issue currently. I’ve tried all the suggested fixes found on Google…nothing. I called Samsung Tech Support, after a couple questions he determined that my update to 4.4.4 may have not completed properly disrupting some features. It was suggested that I visit a Best Buy store to have a Samsung Tech flash my phone with the latest update (4.4.4). After 45 minutes at the store today they said I should be good to go…no dice. I’ve tried updating the firmware on my stereo Pioneer FH-X700BT…still no bueno!!! I’m almost certain that Samsung has missed something or have not identified Bluetooth conflicting with something else.

  21. I am having this issue currently. I’ve tried all the suggested fixes found on Google…nothing. I called Samsung Tech Support, after a couple questions he determined that my update to 4.4.4 may have not completed properly disrupting some features. It was suggested that I visit a Best Buy store to have a Samsung Tech flash my phone with the latest update (4.4.4). After 45 minutes at the store today they said I should be good to go…no dice. I’ve tried updating the firmware on my stereo Pioneer FH-X700BT…still no bueno!!! I’m almost certain that Samsung has missed something or have not identified Bluetooth conflicting with something else.

  22. I am having this issue currently. I’ve tried all the suggested fixes found on Google…nothing. I called Samsung Tech Support, after a couple questions he determined that my update to 4.4.4 may have not completed properly disrupting some features. It was suggested that I visit a Best Buy store to have a Samsung Tech flash my phone with the latest update (4.4.4). After 45 minutes at the store today they said I should be good to go…no dice. I’ve tried updating the firmware on my stereo Pioneer FH-X700BT…still no bueno!!! I’m almost certain that Samsung has missed something or have not identified Bluetooth conflicting with something else.

  23. I am having this issue currently. I’ve tried all the suggested fixes found on Google…nothing. I called Samsung Tech Support, after a couple questions he determined that my update to 4.4.4 may have not completed properly disrupting some features. It was suggested that I visit a Best Buy store to have a Samsung Tech flash my phone with the latest update (4.4.4). After 45 minutes at the store today they said I should be good to go…no dice. I’ve tried updating the firmware on my stereo Pioneer FH-X700BT…still no bueno!!! I’m almost certain that Samsung has missed something or have not identified Bluetooth conflicting with something else.

  24. I was having a pairing issue with my car stereo ( DEH-X6500BT) I tried all of the above but didn’t fix my problem. I was still getting wrong PIN error. Then I deleted all of the cashed devices from my car stereo and tried it again, it worked perfectly!! I was able to pair and play music from my new Galaxy S5 🙂 Hope this will help.

  25. I was having a pairing issue with my car stereo ( DEH-X6500BT) I tried all of the above but didn’t fix my problem. I was still getting wrong PIN error. Then I deleted all of the cashed devices from my car stereo and tried it again, it worked perfectly!! I was able to pair and play music from my new Galaxy S5 🙂 Hope this will help.

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