A large number of users have been reporting a random restarting problem on Samsung Galaxy Note 3. The device restarts unexpectedly without any specific reason, and some users are facing a boot loop where the phone reboots continuously. It is not clear what the main culprit is behind this issue – it may be that some apps are trying to update, or maybe too many services or apps are trying to start up.
This problem seems to be a software problem, and Samsung may release a patch to fix the restarting problem on Samsung Galaxy Note 3, but there is no confirmation how long this will take. Meanwhile, you can contact your retailer or carrier and ask for a replacement handset. Some people reported that they were also having the same issue with the replacement, while some other people said that, their replacement device works fine.
Here are some steps that you can try if you have been having a restarting problem on Samsung Galaxy Note 3.
Potential solutions for random restarting problem on Samsung Galaxy Note 3
1. Take the battery and the SD-card out of your phone and then put the battery back in again. Turn on your phone and go to Menu > Settings > WiFi > Menu > Advanced and then un-check the Always Allow Scanning. Then turn off your device and re-insert the Micro SD-card. Boot up the phone, and the restarting problem on Samsung Galaxy Note 3 may be solved.
2. Take the SD-card out of your phone, backup the data and re-insert the card into your phone. Now, reformat it by going to Settings > Storage > Format SD-card.
3. If your Samsung Galaxy Note 3 gets stuck in a boot loop, and you cannot get to the main menu, perform a factory reset using the hard buttons. First, back up the phone’s data and then:
> Turn off the Galaxy Note 3.
> Press the Home, Volume up, and Power buttons and hold them.
> Let go of the Power button when the Galaxy Note 3 logo appears on the screen.
> When the Android System Recovery screen appears, release the Volume up and Home buttons.
> Use Volume down button to choose factory reset/wipe data.
> Press the Power button to select the option.
> Use Volume down key to select Delete All User Data.
> Select it using Power button and wait until it is done.
> Highlight Reboot System Now and use the Power button to select it. Now your phone will reboot.