Windows Phone 8 came with many changes over its predecessor. Since its release, Windows Phone 8 devices have been doing well, though Windows Phone 8.1 has already arrived in the market. It’s clean, sharp, colorful, and simple, but also trendy and exciting. The greater customization, huge number of features, and sleek design make this Microsoft’s best mobile platform to compete against iOS and Android.
But when it comes to flaws, Windows Phone 8 devices have several. Here I will discuss the random rebooting issue on Windows Phone 8, as well as ways to solve this issue. The random rebooting problem is mainly occurring on the Nokia Lumia 920 and HTC 8X. A lot of users have been complaining about this problem, though it does not affect every Windows Phone 8 handset. Some users said that a syncing problem was related to this random rebooting issue on Windows Phone 8 devices.
Potential fixes for random rebooting issue on Windows Phone 8
1. Microsoft has already investigated this problem and released an OTA update in North America in December to fix this problem. This OTA update is known as “Portico” and it will fix the random rebooting problem. This update is still being rolled out on the market. To make sure that you have received the latest update, open app list > Settings > Phone Update > checks for Updates and follow the prompts.
2. Some Windows Phone 8 users reported that the random rebooting issue persisted even after the update. If this is the case with your phone, you can try restarting your device. To do that, press the Power button and hold it. When you see the “Slide Down to Power Off” option, slide it down then, turn your phone on again and see if the random rebooting issue on Windows Phone 8 persists. You can also remove the battery and put it back again.
3. The final option is trying a factory reset. First, create a backup of all your data by going to App List > Settings > Backup, and then choose App list + Settings > Backup Now. Next go to About > Reset Your Phone and click on “Yes” then tap on “Yes” again when prompted.