You just plugged in your iPhone or iPad because the battery is low, but it seems like the iPhone or  iPad won’t charge? This is something quite a few users complained about. While you may think that you need a new battery, that usually isn’t the case. So, what is causing this problem? Maybe the charging port is full of dirt and dust or the cables may be damaged. Also, a software issue can cause this problem.

Read more: iMessage not working / waiting for activation iMessage

There are several things you can do if your iPhone isn’t charging, and all the solutions are listed here.

See also: How To Change The Language On iPhone 


What to do if your iPhone or iPad won’t charge?

What causes your iPhone / iPad not to charge?

Before we move to the solutions, let’s mention a few things that can cause this issue. As we said at the beginning, charging port that is full of dust and dirt, damaged cables and the software can cause this problem. But there are also other things, such as faulty wall outlet or one of the USB ports on your computer is not working. Sometimes, the problem can occur after the device got in touch with water. Some iPhone  and iPad owners notice the error message after trying to charge their device using the charging set which is not Apple-certified. In some cases, iPhone won’t charge after iOS update. We are going to talk about all these things and we are going to list the solutions that worked for many owners.

iPhone won't charge

Force restart

We have mentioned that a software glitch can cause this problem. Also, if there was a software crash, the software becomes unresponsive which is why your iPhone or iPad won’t charge. You know that any device can behave strangely at times, in which case the restart is the first thing many of us will try. On the other hand, we can be so frustrated when the problem occurs that we often forget the simple things that can do miracles. That is why force restart is something you should start with. It is an easy thing to do and yet very effective.

  • Press and hold the Sleep/wake button and the Home button at the same time
  • Keep holding the buttons at least 10 seconds
  • Release the buttons when the Apple logo appears
  • Try to charge your iPhone again.


Clean the charging port

If you just purchased an iPhoneor iPad, you will hardly face this issue. However, if you are using one of the variants for some period of time, months or years, the charging port can be full of dust and dirt. Many users who reported charging problems for iPhone 5s and those who complained about iPhone 4 problem with charging, solve it by cleaning the charging port. The reason for that is simple. If there are any obstructions, the cable won’t be properly placed into the charging port, thus, the device won’t charge.

When cleaning the charging port, use a tool such as a toothpick or a small needle. Remove all the obstructions, and once you do that, try charging again.

iPhone won't charge

Change the charging method

If you have been trying to charge your iPhone using a wall adapter, try another option. Plug the cable into the USB port on your computer. Maybe that will make a difference. If the first method you tried was the computer, switch to the wall adapter.


Try another wall outlet and USB port

If the previous methods didn’t fix the problem and your iPhone isn’t charging, try another wall outlet. Also, if you have been trying to charge your device by plugging the cable into the USB port on your computer, maybe the port isn’t working right. Try another USB port. You can restart your computer because this will restart the ports as well. One thing to remember – don’t plug the cable into the USB port on your computer keyboard.


Turn off the iPhone or iPad and charge it

For some reason, this solution worked for quite a few people who faced the issue. Turn your device completely off and then connect it to a power source. Give it a try. To turn off your iPhone:

  • Press and hold the Sleep/wake button
  • “Slide to power off” will appear on the screen
  • Drag the slider to shut down your device.


USB cable

Make sure the USB cable isn’t damaged. If you notice the cable is broken or damaged in any way, try another USB cable if you have any. That will fix the problem for you. If you have to buy a new USB cable, don’t worry, these are pretty affordable. When purchasing a cable or charging sets for your iPhone, choose the ones that are certified. Technobezz USB cable

iPhone won't charge

Software update

We have said the issue can occur due to software crash or bugs, so you need to make sure you have the latest version of iOS. You can update iOS through iPhone settings, but do this only if you have at least 50 % of the battery. If not, you can do it using iTunes (explained below).

  • Connect to a Wi-Fi network
  • Go to Settings
  • Tap General
  • Tap Software Update
  • Finally, tap Download and Install.

Update the Software

To update the software using iTunes, follow these steps:

  • Make sure you have the latest version of iTunes installed
  • If you don’t have iTunes, you can download it here
  • Connect your iPhone to your computer
  • Open the iTunes software
  • Select your iPhone
  • Next, click Summary
  • Click Check for Update
  • Finally, click Update.

Update iOS iTunes


Restore your iPhone /iPad to factory settings

If nothing seems to work and your iPhone won’t charge even though you tried all the above-mentioned solutions, maybe a fresh start will. You can restore your iPhone to factory settings using iTunes.

Before you start:

  • Navigate to Settings > iCloud and then turn off Find my iPhone
  • Make sure you have the latest version of iTunes
  • Backup your data

Follow these steps:

  • Launch iTunes software
  • Connect your iPhone to your computer
  • When your iPhone appears in iTunes, select it
  • Click Restore iPhone in the Summary panel
  • Next, click Restore to confirm your action
  • The iTunes software will erase all content and settings on your iPhone and it will install the latest version of iOS
  • Once the process is completed, your device will reboot
  • Follow on-screen steps to set your iPhone as a new device.

Restore iPhone using iTunes


What to do if iPhone or iPad won’t charge after water damage?

If you accidentally dropped your device into the water, and even though you can turn it on and it is working, charging issues still can occur. Quite a few owners of iPhone 6 owners reported iPhone 6 won’t charge after getting wet, and this is often the case with other variants.

When the smartphone gets in touch with water, let it dry completely. You can put it in a bag or bowl filled with silica gel and leave it there for 24-48 hours. Try charging it again. If it is not working, maybe one of the components is damaged, in which case you should visit one of the Apple Stores.


iPhone /iPad won’t charge due to an error “This accessory may not be supported”

This error message may show up if you are using the charging accessory that is not Apple-certified. it may also occur if the accessory is damaged or the charging port is dirty. The solutions you can try:

  • If the accessory is not Apple-certified, dismiss the message you are getting, turn off your phone and let it charge for a while. To turn off you iPhone, press and hold the sleep/wake button and drag the slider. Charge it for half and hour. Press and hold the sleep/wake button to turn it back on.
  • Clean the charging port
  • Make sure the USB cable is not damaged
  • Try another USB cable
  • Update the software


What to do if iPhone or iPad won’t charge after iOS update?

Even though a new version of iOS usually brings bug fixes, improvements, and new features, sometimes it can cause the issues. If you just updated the software and your iPhone isn’t charging, go to Settings, turn the Airplane mode on, and let your device charge. If nothing happens, try the solutions we have listed here, and if nothing works, contact Apple or visit one of their stores.


These problems / solutions are found and effective on  iPhone 4, iPhone 4s, iPhone 5, iPhone 5s, iPhone 5c, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus,iPad Pro, iPad air, iPhone SE, iPhone 7 and iPhone 7 Plus.

If you tried all the solutions we have listed here, but your iPhone won’t charge, it may be a hardware issue and one of the components of the device is not working. Contact Apple of visit one of their stores nearby.






  1. As I asked before I have it plugged it into the USB directly on my laptop and it keep coming up with the white screen with the apple logo but shuts right off again

  2. My iPhone 5 won’t charge the icon with the batter show up and then the white screen shows up then immediately turns off again I’ve tried all the recommendations on this and still nothing. I have a cracked screen but it was working fine until a few weeks ago. Please help I love my iPhone but can’t afford a new one at this time. But as willing to try any other suggestions

  3. I’ve read at least a dozen sites with many, many variations of this issue. It is outrageous. My guess: planned obsolescence–intentional sabotage. Since you can contact Apple and get a million different explanations, all of which will cost a small fortune in repair. It’s disgusting to pay so may hundreds of dollars for a phone that–suddenly–won’t charge! My last iphone–too bad!


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