The new Windows Phone 8.1 has already arrived in the market even though its predecessor, the Windows Phone 8 platform, captured the market with its excellent features and has continued to be extremely popular ever since it was first launched. However, despite the immense popularity and all the great new features, there were still several flaws with the Windows Phone 8. A lot of people have been having black screen issue during calls on Windows Phone 8, in which the screen of the phone goes black when the users receive a call or make a call from their Windows Phone 8 device. This makes the phone unresponsive, so it becomes difficult to end or cancel the call. This problem is mainly occurring with the Nokia Lumia 920. Here I am going to discuss the possible solutions for the black screen issue during calls on Windows Phone 8, and you can follow these steps if you ever have this problem.
See Also- How to fix the common problems on Nokia Lumia 1020
Potential solutions for black screen issue during calls on Windows Phone 8
1. If you ever have the black screen problem while making or receiving calls on your Windows Phone 8, press the Power button twice. The screen should blink back to life, but you will have to end the call quickly.
2. This issue is most likely related to the proximity sensor, so make sure that your phone’s screen protector is not covering it. The proximity sensor is located at the top of the front face of your phone, just next to the front-facing camera.
3. Make sure that there is no dirt on the proximity sensor. You can clean it using a soft cotton or use compressed air on the top of the sensor to blow away the dust.
4. Some people have reported that they have found a solution for this problem by pushing on the screen of the phone where the proximity sensor is located. This solution suggests that the problem is a hardware issue.
5. You can ask your carrier for a replacement handset, though some users have had the same problem with multiple phones.
See also- How To Solve Duplicate Songs Issue On Windows Phone 8 Devices
I am facing the problem in lumia 535…screen goes blank while making calls. What must i do
can u send the link
i am facing same problem in lumia540 ………. send link to solve it out
this is happing from 5 month
The AUTHOR got this problem solved for me..THANKS..
Glad to know that your problem was solved.
can u send the link
yes it worked for me. I cleaned the sensor. I found the sensor in the front right side corner. The sensor is for switching off the display when you are talking over your ph by keeping it on your ear. this is because while you are talking by keeping your ph in your ear there is no need for the display to be on and in turn it saves your battery. so I cleaned the sensor by slowly lifting the thin plastic – cleaned both the sensor area and the back of the plastic and put it firmly back. then it worked. when cal made or received the screen did not black out. PROBLEM SOLVED. thanks
Glad to know your problem was solved!
It worked for me – 4. Some people have reported that they have found a solution for this problem by pushing on the screen of the phone where the proximity sensor is located. This solution suggests that the problem is a hardware issue.
I have Lumia 640XL (Windows 10 – updated OS build 10.0.14393.448) and have similar following problems.
Main reason is Proximity Sensor but found a temporary solution.
1 – Screen turned off/blank as soon as call is dialed or incoming call is answered.
2 – Double tap to wake up is not working
3 – Glance Screen is not working
4- Screen does not turned on at the time of notification of any application.
Solution:
I keep on searching to solve the issue and come to a temporary solution. I installed following application (SensorInfo) from Windows Store.
https://www.microsoft.com/store/apps/9wzdncrfjqwf
This application reads all the sensor and you can reach to proximity sensor by sliding the screen to next…..
If you have same problem above mentioned, you will see the sensor is active and red arrow is appeared above the graph….now you first place your thumb/finger over the proximity sensor and pick it away from the sensor and when as soon as Red arrow is disappeared mean your proximity sensor is deactivated to normal…..
Now you would see that all above issues are normal now……..
Whenever, you will have this problem, you open the application and repeat above advised process…..
Hope you would help to everyone……..But still Microsoft yet to pay attention towards the problem being faced by his valued customer who has trust them……
Wishing to have a update soon to address the issue of proximity sensor…..
Hi I am facing the same problem with my Lumia 535 even though my phone is not equiped with a proximity sensor.
Tnx for the info