How To Fix Black Screen Issue During Calls On Windows Phone 8

The new Windows Phone 8.1 has already arrived in the market even though its predecessor, the Windows Phone 8 platform, captured the market with its excellent features and has continued to be extremely popular ever since it was first launched. However, despite the immense popularity and all the great new features, there were still several flaws with the Windows Phone 8. A lot of people have been having black screen issue during calls on Windows Phone 8, in which the screen of the phone goes black when the users receive a call or make a call from their Windows Phone 8 device. This makes the phone unresponsive, so it becomes difficult to end or cancel the call. This problem is mainly occurring with the Nokia Lumia 920. Here I am going to discuss the possible solutions for the black screen issue during calls on Windows Phone 8, and you can follow these steps if you ever have this problem.

See Also- How to fix the common problems on Nokia Lumia 1020

Potential solutions for black screen issue during calls on Windows Phone 8


Black Screen Issue

Black Screen Issue During Calls On Windows Phone 8

1. If you ever have the black screen problem while making or receiving calls on your Windows Phone 8, press the Power button twice. The screen should blink back to life, but you will have to end the call quickly.

2. This issue is most likely related to the proximity sensor, so make sure that your phone’s screen protector is not covering it. The proximity sensor is located at the top of the front face of your phone, just next to the front-facing camera.

3. Make sure that there is no dirt on the proximity sensor. You can clean it using a soft cotton or use compressed air on the top of the sensor to blow away the dust.

4. Some people have reported that they have found a solution for this problem by pushing on the screen of the phone where the proximity sensor is located. This solution suggests that the problem is a hardware issue.

5. You can ask your carrier for a replacement handset, though some users have had the same problem with multiple phones.


See also- How To Solve Duplicate Songs Issue On Windows Phone 8 Devices 


More on this topic

Leave a Reply


  1. Tanaka July 11, 2018
  2. amit sharma March 5, 2018
  3. amit sharma March 5, 2018
  4. CLEEVE October 21, 2017
    • adity bera October 22, 2017
    • amit sharma March 5, 2018
  5. kumaran September 7, 2017
    • A. Bera September 7, 2017
  6. Isakkiraj M November 21, 2016
  7. shzd November 18, 2016
  8. ravi teja August 18, 2016
  9. Olovo Obinna July 24, 2016
Google Pixel 4
Google Pixel 4 Sighted on Geekbench with Android R, Raises Expectations
Huawei P40 Pro
Huawei P40 Pro with Penta-Camera Technology Leaked Through Renders
Samsung Galaxy S20 5G
Samsung Galaxy S20 Series: Specs of All 5G Variants Revealed in a Leak
Google PIxel 4A XL
Google Pixel 4a and 4a XL will Have One 4G and One 5G Model; Suggest Internal Code Names
Android Apple Gaming How To Internet iPhone Personal Computers Review Site review The Top Best
How To Fix No SIM Card Error On Android

The No SIM card error usually occurs when your SIM card is...

How to Fix iPhone Red Screen Issue

We have discussed various iPhone issues already, and we have shared...

How To Fix Mac Won’t Connect To WiFi

Mac WiFi Problems are one of the common issues for Mac...