Face ID not working on your iOS device – How to fix it


Face ID is one of the best security features available on certain iPhones and iPad. It works great most of the time, but you may face an issue at some point. If that’s something that is currently bothering you, keep reading. Here, we are going to show some solutions that you can try when Face ID not working.

See also: How To Put An iPhone Or iPad With Face ID Into DFU Mode

Face ID not working on your iPhone or iPad – how to fix it

Before we move any further, make sure that nothing is covering the TrueDepth camera. It could be the screen protector of your device or a case. In addition, make sure there is no dirt or dust. Also, make sure that nothing is currently covering your face. If that’s the case, Face ID won’t work and you will have to add the passcode.

Keep in mind that on the iPhone Face ID works only when it’s in portrait orientation.

Restart your iOS device

If you haven’t restarted your iOS device for a while, do it now. There is a variety of processes and apps that are running in the background, and by restarting the phone all of it will be closed. In addition, a restart can solve minor bugs and issues, so it could be the answer you are looking for.

Face ID Settings

FaceID can be used not just for device unlock, but can also be used for Password autofill, iTunes and App Store, and Apple Pay. So, you need to make sure that all of these are enabled in Face ID Settings. If for instance, you want to use FaceID for Apple Pay, and you didn’t enable that option, it won’t work. Here is how to make sure that all of the options are enabled. Go to Settings > Face ID & Passcode.

Update the software

Make sure that you have the latest iOS version. To update the software, go to Settings > General > Software Update. If a new version is available, tap Download and Install.

Reset Face ID

You can reset Face ID and then set it up again. Follow these steps:

  • Navigate to Settings
  • Tap Face ID & Passcode
  • Tap Reset Face ID
  • Now tap Set up Face ID and enter your passcode if needed
  • Follow on-screen instructions to set up Face ID.

If nothing seems to be working, contact Apple or visit one of their stores nearby.