Common Note 9 Issues and Their Fixes

Samsung recently launched the Galaxy Note 9 in 2018, an exceptional device packed with innovative, new features. This powerful mobile phone has been equipped with the latest camera for shutterbugs, and how can you forget the most distinct feature of the Note – the S Pen.

But don't be mistaken, this device is far from perfect and has its share of issues. If you face problems with this device, don't worry; below are several solutions that can aid in getting that phone back to its original, functional state.

Common Note 9 Issues and how to fix them

Problem 1: Fixing those apps that are not fullscreen

One problem users have reported is that the apps do not utilize the full display. This is due to the new 6.4-inch screen, which is longer and thinner than most mobile devices. The 2:1 aspect ratio may make the phone easy to hold and use, but you may notice black bars at the top and bottom of some apps, as seen on a television with a widescreen. Ideally, the games and applications should scale up to fit the full screen of the mobile device, but if they do not use the screen entirely, it is quite simple to fix this.

Method 1: Tweaking the settings

  1. You can pull down the notification bar and move to Settings, which resembles a gear-shaped icon at the top right.
  2. Tap on the Display
  3. Choose the option mentioned Full Screen Apps
  4. Locate those apps that are not included and switch on the full screen mode.

Your phone is ready to scale the apps automatically and cater to the aspect ratio to fill the display with the content. Apart from this, you will notice an Expand button in each app while using the app switcher. This essentially performs the same function without following the procedure mentioned above. This is a faster method for those who may need it. If the app does not look suitable in full-screen mode, you can go back to Settings and turn it off.

Problem 2: Battery does not last longer

Despite having a 4000 mAh battery, the Samsung Galaxy Note 9 is not a champion regarding battery life. Although a fully-charged mobile phone is enough to last the entire day, you cannot expect anything beyond that from the Note 9. If you are experiencing problems regarding the battery life, then continue reading.

Method 1: Check the settings

  1. In most cases, this device's swift decrease in battery life is due to the overly active applications that come with poor programming.
  2. Visit Settings and then select Device Maintenance Battery and finally Battery.
  3. Scrolling down will help you find out the consumption of the apps installed on your smartphone and allow you to make the necessary changes.

Problem 3: Unresponsive navigation keys

Many users reported problems regarding the navigation keys, which are said to be caused by a software defect. Many of the keys found at the bottom of the device's screen become unresponsive while in use. Although the issue may be intermittent, according to the users, you may need about ten to twenty taps to move through a command. The problem is not usually resolved until the device is restarted. Primarily, the issue is restricted to those devices that use the default Samsung Experience Launcher. Whatever it may be, the issue may be resolved with the help of a few steps.

Method 1: Restarting and setting up Samsung Pay

  1. A simple restart might clear this issue, at least temporarily.
  2. According to a user, changing the device's theme through the Samsung Theme app can solve this problem. While this may seem comical initially, you can try it out if you face this issue consistently.
  3. Unresponsive navigation keys are linked to the Samsung Pay app, and setting it up on the device can resolve this issue. It appears that the invisible pop-up coming from Samsung Pay blocks the navigation keys and renders them non-functional. However, the pop-up box will disappear once you set up Samsung Pay.

Problem 4: Fixing a frozen device

Are you a user with a frozen phone? Often, the Galaxy Note 9 may not respond entirely or appear frozen when you try to make a phone call. Apart from this, the contacts app or the dialer may not function fully. Whether you face an issue of unresponsiveness frequently or sparsely, the following methods can help to fix it.

Method 1: Press the power and volume down buttons together

  1. You must simultaneously press the Power and Volume Down buttons and hold them for about seven to eight seconds.
  2. After this, the phone turns off and then reboots.

The freezing problem may stop once you restart; however, please contact the nearest service center for assistance if you continue to face the issue.

Problem 5: Connectivity problems in Note 9

The connectivity of a smartphone shows its true ability as it allows the users to exchange data through the network and with other devices. You can do this through default or third-party applications. Regardless of your chosen app, the functionality largely depends on Bluetooth and the Wi-Fi connection. There are simple steps you may need to follow if you face connectivity issues with Bluetooth or Wi-Fi.

Method 1: Checking Bluetooth issues

You can try to restart the phone initially to resolve the connectivity issue. However, if the issue persists, you can also try other methods.

  1. Check whether any other applications are using Bluetooth or whether apps that have access to Bluetooth are active.
  2. Several Samsung devices have limitations imposed on them while connected to other devices due to security reasons. Try to find out if the same restriction also exists on your device.
  3. The problem can exist for no reason other than turning on the Power saving mode.
  4. The type and nature of the data you intend to transfer and its compatibility with other devices may result in connectivity issues.
  5. You may face this problem when you send too many files in a single attachment. Make sure that both the devices connected through Bluetooth have adequate free space on both of them.
  6. The problem may arise from a faulty Bluetooth antenna on your device. Turn on Bluetooth on both devices when you need to transfer data to ensure that it can be seen properly.
  7. Not clearing the cache memory of Bluetooth can also cause this. The list with the record of all the devices you have connected to through Bluetooth may get too long. To get better connectivity, you must shorten this list and erase a few you do not need.
  8. Entering the right passcode is important when you want to connect the Samsung Galaxy Note 9 with other devices, particularly when you connect for the first time.
  9. You must meet the policies of Bluetooth.

However, if the connectivity does not improve with these steps, you can get it checked at a service center.

Method 2: Check the Wi-Fi connectivity on the device

Along with the Bluetooth, you must check the Wi-Fi connectivity issues by restarting the modem to determine whether the problem is with the phone or the modem.

  1. Check whether you have turned on the Wi-Fi option on the device to see if there is instability in the internet connection.
  2. Turning off the firewall for the device's operating system can resolve the problem.
  3. Try to find out if other devices are connected through Wi-Fi as well. There are limitations when too many devices are connected through Wi-Fi.
  4. Finding out whether there are any formalities or add-on restrictions related to the connectivity of the device in regards to the Wi-Fi connection can help.
  5. Checking whether you have entered the correct password or if you have updated it recently may also resolve the issue.
  6. Avoid leaving apps running in the background if they have permission to access the Wi-Fi connection.
  7. Checking the modem's configuration can resolve the problem and disable or remove the restrictions when connecting this device with the other gadgets.
  8. You can try to erase the connected device's name and check if it gets easily connected to other devices. Afterwards, re-add it to the Note 9 to see if it works.
  9. Checking the recommended mode for the Wi-Fi settings can also resolve the issue.

Problem 6: The camera fails to function for a few seconds

Users may face problems with a freezing camera while using the Note 9 device. Issues often seem to occur when you need to take images, clear the cache, record videos, or change the micro SD card. Restarting the phone may hardly have any effect on this problem.

Method 1: Changing the device

Unfortunately, there is no fix for this problem yet, even though Samsung, the makers of the device, is trying to find a solution. The best you can do is to take the phone to the company and ask for a replacement if the problem does not heal automatically.

Problem 7: Inconsistent speaker during the calls

The Samsung Galaxy Note 9 uses an earpiece and a lower-sized speaker at the top of the device to deliver the sound in stereo mode. However, the earpiece located at the top may not function consistently for several users when they make calls in speaker mode. Often the top speaker works when you move the phone but cuts out most of the time. The top speaker functions for videos and music that must never kick in for the speakerphone. The sensor at the top of the device may cut out the earpiece speaker, causing trouble.

Method 1: Check the troubleshooting guide from Samsung

  1. You can go through the pages of the troubleshooting guide from Samsung related to the speakers to find a potential solution.
  2. If you fail to find the right solution, you can always get a replacement for the device for the best results.

Problem 8: Missing app drawer button

You may suddenly fail to access the apps on this device if the app drawer button goes missing.

Method 1: Swipe up the screen

  1. You can swipe up the screen anywhere at the bottom of the device to locate the missing button.

Method 2: Accessing the apps without a button

  1. Pressing and holding down on the blank space of the screen will zoom out to the layout and edit page and exhibit the background image and widget options.
  2. Tap the Settings button and then the Apps button, and choose the Show Apps button to locate the familiar button at the bottom of the screen.

Problem 9: Fixing slow or wireless charging

Even though the 4000 mAh battery for the Note 9 is robust, users have complained about slow or wireless charging.

Method 1: Using the right ways of charging

  1. Using the cable provided in the box and a wall plug that supports Samsung's fast charging mode can resolve your problem.
  2. Abstain from using an old charger lying around for some time at home or in the office.
  3. With the wireless charger, you must use a wall plug that supports fast charging mode.

Problem 10: S Pen fails to register on some parts of the screen

The S Pen is one of the most attractive additions to the Samsung Galaxy Note 9. Although a great feature, some users have expressed concern with the S Pen not working on some parts of the screen.

Method 1: Checking the protective case

  1. Check whether you have a protective case for this device that comes with a magnet, as it can interfere with the functioning of the S Pen and the device. Take off the case and see if it facilitates the smooth functioning of the S Pen.
  2. If this does not work, the chances are that the S Pen may be defective and the only option left is to get a replacement.

Problem 11: Issues with a wet speaker

Like the previous mobile phones of the Samsung Galaxy Note 9, this device is water and IP68 dust-resistant, implying that the phone can get wet and retain its complete functionality. It is completely fine to immerse the phone in up to five feet of water. However, some people have noticed that the speaker sounds weird for some time until the phone dries out completely.

Method 1: Tapping the device against your palm

  1. The speaker grill behind the device's metal frame may be covered with water, and you have to let it dry properly or tap the device against the palm to drain the excess water.
  2. Avoid charging the phone for about an hour after it becomes wet to avoid trouble.

Problem 12: Overheating problems

Many users have experienced overheating issues in the Samsung Galaxy Note 9, but the problem can be resolved by following a few steps.

Method 1: Checking the downloads and the installations

  1. Check if the apps you have installed on the device are legitimate, and be sure to download them from an authentic source such as the PlayStore.
  2. Check if other devices are connected to the phone through Bluetooth or Wi-Fi hotspot.
  3. Check if the problem persists when you remove the phone's back cover.
  4. Try to keep the cache memory clean to avoid trouble.

Problem 13: Issues with the functionality of the apps

Several errors and bugs can interfere with the functionality of the apps you have installed on the Note 9 device. You may need to follow a few steps to ensure that the apps function correctly and smoothly.

Method 1: Updating the apps

  1. You need to update all the apps you are using on the device.
  2. Avoid those apps with bad reviews.
  3. Do not change the recommended app settings of the phone.
  4. Storing the app data in the phone's memory instead of the SD card can help you avoid problems.

Bottom line

The Samsung Galaxy Note 9 has excellent features, but for the first few days of using it, many applications are running at once; as the apps sync data with the cloud or the phone starts to settle, the performance might seem sluggish. As you continue using the device for a few more months, you can expect a further dip in performance, and to avoid this trouble, you can remove some of those apps you don't normally use. If all else fails, you can take the device to the nearest service center or ask for a replacement. If this is a hardware issue causing trouble, check the quick start guide and troubleshooting options or take it to the service center again for help.

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