Apple is testing a new iPhone service program in the U.S, Europe, and Japan. This new program applies to iPhone 6, 6 plus, 6s, and 6s plus, which have these 3 issue categories:
- The iPhone is unable to connect to iTunes on a computer
- The iPhone won’t power on
- The iPhone does not boot up after the Apple logo
Firstly, Genius Bar employees will ask the customer if he/she agrees to wait 3-5 working days for the device to be fixed, and for that time, Apple will loan iPhone 6 16 GB while the customer’s device is repaired. This program is an effort to reduce wait times at Genius Bar within Apple Stores, as it quoted via 9to5mac.
“Apple has told employees that fixing these issues in the store takes significant amounts of time that could be instead allocated to serve other problems. If a customer agrees to have the iPhone 6, 6s, 6 Plus or 6s Plus sent off-site for diagnostics and repair, he or she will be loaned a 16GB iPhone 6 to use in the interim. This is the first time that Apple is offering loaner iPhone 6 units to customers and repairing the devices for general issues off-site. Apple expects the off-site repair process to take three to five business days.”
The problem may occur if the user doesn’t agree with this provision, because it’s not a warranty agreement, which is approved by both parties. Apple is still testing this program, and they will evaluate it related to the effective and the satisfaction of the user.
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