Why Is My IPhone Screen Unresponsive? And How To Fix It
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Elizabeth Kartini has been an Apple product expert for over ten years, worked as an Apple authorized representative, and is a former physics & mathematics teacher. As an Apple Certified Technician, she analyzes and performs repairs related to Apple systems, operating issues, and peripherals.
She installs, configures, and fixes macOS and iOS, interacts with Apple's customers, and guides them on hardware and software queries and issues.
If you own an iPhone, you may have experienced an unresponsive touchscreen at some point. This can be a frustrating issue to deal with, especially if you rely on your phone for work or personal use. Fortunately, there are several steps you can take to fix an unresponsive iPhone screen.
One of the first things you should try is restarting your iPhone. In many cases, this simple step can fix the issue. If that doesn't work, you can try cleaning your screen and removing any cases or screen protectors that may be interfering with the touchscreen. Additionally, there are several software and hardware solutions that can help you fix an unresponsive iPhone screen.
In this article, we will explore the different methods you can use to fix an unresponsive iPhone screen. From restarting your phone to using specialized software, we will cover everything you need to know to get your touchscreen working again. Whether you're dealing with a minor glitch or a more serious issue, we've got you covered.
Causes of an Unresponsive iPhone Screen
An unresponsive iPhone screen can be a frustrating experience for any iPhone user. There are several reasons why your iPhone screen may become unresponsive. Here are some of the most common causes:
- Software glitches: One of the most common reasons for an unresponsive iPhone screen is software glitches. These glitches can be caused by outdated software, a misbehaving app, or a software update that didn't install correctly.
- Hardware issues: Hardware issues can also cause an unresponsive iPhone screen. This can include a damaged display, faulty touch screen, or a loose connection between the screen and the phone's logic board.
- Screen protector: Sometimes, a screen protector that is not properly installed or is of poor quality can cause the iPhone screen to become unresponsive. Additionally, if the screen protector has a bubble or debris trapped underneath, it can cause the screen to be unresponsive.
- Moisture: Moisture can also cause an unresponsive iPhone screen. If your iPhone has been exposed to water or other liquids, it can damage the screen and cause it to become unresponsive.
- Dirt and debris: Dirt and debris can accumulate on the screen over time, making it unresponsive to touch. This is especially common if you frequently use your phone with dirty or greasy fingers.
If your iPhone screen becomes unresponsive, it's important to identify the cause so that you can take the appropriate steps to fix it. In the next section, we'll discuss some of the steps you can take to fix an unresponsive iPhone screen.
Basic Troubleshooting Steps
If your iPhone screen is unresponsive, there are a few basic troubleshooting steps you can try before seeking professional help. Here are some tips:
- Restart your iPhone: Press and hold the power button until the "slide to power off" option appears. Slide to power off, then press and hold the power button again until the Apple logo appears.
- Check for updates: Make sure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates.
- Charge your iPhone: If your iPhone battery is low, it may not respond properly. Charge your iPhone for at least 30 minutes before attempting to use it again.
- Clean your screen: Make sure your iPhone screen is clean and free of any debris or water. Use a microfiber cloth to gently clean the screen.
- Remove any cases or screen protectors: Sometimes, a case or screen protector can interfere with the touchscreen. Remove any cases or screen protectors and try using your iPhone again.
If none of these basic troubleshooting steps work, you may need to seek professional help. Contact Apple Support or visit an Apple Store for assistance.
Force Restart Your iPhone
If your iPhone screen is unresponsive, you may need to force restart your device. This is a simple process that can help resolve many issues, including frozen screens and unresponsive touchscreens.
The exact steps for force restarting your iPhone may vary depending on the model you have. Here are the steps for some of the most common iPhone models:iPhone Model Force Restart Steps
- iPhone 8 or later: Quickly press and release the volume up button, then quickly press and release the volume down button. Finally, press and hold the side button until the Apple logo appears.
- iPhone 7 or 7 Plus: Press and hold the volume down button and the side button at the same time. Keep holding both buttons until the Apple logo appears.
- iPhone 6s or earlier: Press and hold both the home button and the side (or top) button at the same time. Keep holding both buttons until the Apple logo appears.
After force restarting your iPhone, wait for it to reboot and see if the issue has been resolved. If your iPhone screen is still unresponsive, you may need to try other troubleshooting steps or seek assistance from Apple support.
Update Your iPhone
Updating your iPhone to the latest version of iOS can sometimes fix issues with an unresponsive screen. Here's how to update your iPhone:
- Step 1. Open the Settings app on your iPhone.
- Step 2. Tap General.
- Step 3. Tap Software Update.S
- Step 4. If an update is available, tap Download and Install.
- Step 5. Follow the on-screen instructions to complete the update.
Note that you'll need to have a stable internet connection and enough battery life to complete the update. It's also a good idea to back up your iPhone before updating, in case anything goes wrong during the process.
If updating your iPhone doesn't fix the unresponsive screen issue, there may be another underlying problem. It's best to contact Apple Support or visit an Apple Store for further assistance.
Restore Your iPhone Using iTunes
If none of the previous methods work, you may need to restore your iPhone using iTunes. This process will erase all data on your phone, so it's important to have a backup before starting.
Here are the steps to restore your iPhone using iTunes:
- Connect your iPhone to your computer using a USB cable.
- Open iTunes on your computer.
- Select your iPhone from the list of devices in iTunes.
- Click on the "Restore iPhone" button.
- Follow the on-screen instructions to complete the restore process.
Once the restore process is complete, your iPhone should restart and be responsive again. If you had a backup, you can now restore your data onto your iPhone.
It's important to note that restoring your iPhone using iTunes will erase all data on your phone. If you don't have a backup, you will lose all of your data.
Contact Apple Support
If you have tried all the troubleshooting steps and your iPhone screen is still unresponsive, it may be time to contact Apple Support. Here are a few ways to get in touch with them:
- Phone Support: You can talk to an Apple Advisor by calling the Apple Support phone number for your country or region. Find the number for your location on the Apple Support website.
- Online Support: You can also get help online by visiting the Apple Support website and selecting your product. From there, you can chat with a support representative or schedule a call.
- Apple Store: If you live near an Apple Store, you can make an appointment at the Genius Bar. An Apple Genius will diagnose the issue and suggest a solution.
When contacting Apple Support, be sure to have your iPhone's serial number and a detailed description of the issue. They may ask you to perform a few additional troubleshooting steps before offering a solution.
It's important to note that if your iPhone is out of warranty, you may be charged for repairs. However, if the issue is a result of a manufacturing defect, Apple may cover the cost of repairs or replacement.
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