Samsung Galaxy S3 "Information Network Unavailable" message pops up

Discussion in 'Samsung Galaxy' started by Guest, Jul 8, 2014.

  1. Guest

    Guest Visitor
    Visitor

    I just got a Galaxy S3 and put my sims card in it. Everything works but when I go to Samsung Apps, find an app I like then click on it the message "Information Network Unavailable" pops up. When I try to add an account like my gmail it says "Can't establish a reliable connection to the server." I know i have internet access/data. I fell like I have tried everything! Please Help!!
     
  2. chevypowell

    chevypowell Administrator
    Staff Member Administrator

    Joined:
    Feb 9, 2015
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    This issue is caused by

    This issue is caused by a Core Sytem host file (/etc /host) that is pointed to Google Server has changed the IP address, thus blocking access to apps

    <b>May i ask , Does the Samsung App Store Works with another Sim card?</b>

    If that is the cases:
    >dial *#*#4636#*#* in the dialer

    >You will be prompt with a testing menu

    >click phone/device information

    >Run ping test

    >The drop down list select : GSM Auto (PRL)

    >Click Turn off radio

    >Restart



    <b>If not</b>
    >Navigate to settings

    >Application Manager

    >ALL

    >Samsung Apps/Samsung Push Service

    >Clear Cache and Clear Data

    Read more on How to Fix Information Network Unavailable
     
    #3 chevypowell, Jul 9, 2014
    Last edited by a moderator: Mar 23, 2015

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