How to fix Error retrieving information from server [RPC: S-5: AEC- 0]

Discussion in 'Samsung Galaxy' started by Guest, Jan 26, 2015.

  1. Guest

    Guest Visitor
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    #2 Guest, Jan 26, 2015
    Last edited by a moderator: Mar 23, 2015
    <strong>How to fix Google Play problem on Galaxy Note 3?
    Error retrieving information from server </strong>

    Hello everyone,

    My names is Erica and I am experiencing a weird issue on my Galaxy Note 3. I am having difficulties accessing the Google Play store. However, there is a good side too: the issue is not permanent, but it happens from time to time.

    At this point I am very frustrated that I cannot download the apps I need, when I need.

    The error I am receiving is this one:
    "Error retrieving information from server. "

    I have to mention I have never dropped the phone or damaged it in any way. The device is new.

    Any suggestions please?
     
  2. Anonymous

    Anonymous Visitor
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    Hello Erica, have you tried

    Hello Erica, have you tried restarting the smartphone? You would be amazed how many glitches I have fixed with a simple reboot.
     
  3. Anonymous

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    #4 Anonymous, Jan 26, 2015
    Last edited by a moderator: Mar 23, 2015
    Are you using WI-FI or

    Are you using WI-FI or cellular connection?

    Try switching between those two and see if the problem persists.
     
  4. Anonymous

    Anonymous Visitor
    Visitor

    #5 Anonymous, Jan 26, 2015
    Last edited by a moderator: Mar 23, 2015
    I am using cellular connection

    I am using cellular connection and occasionally my home's WI-FI.

    The issue occurs on both cases.

    I have also rebooted the device a couple of times and it didn't fixed it.

    Anyone else has any ideas left?

    And by the way, thanks for all the replies.
     
  5. Anonymous

    Anonymous Visitor
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    I am out of ideas

    I am out of ideas sorry Erica. As a last resort, you should consider that maybe you should visit a specialized service..
     
  6. chevypowell

    chevypowell Administrator
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    Feb 9, 2015
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    #7 chevypowell, Jan 26, 2015
    Last edited by a moderator: Mar 23, 2015
    Hello everyone,

    If you are experiencing


    Hello everyone,

    If you are experiencing the error, you should do the following:

    Delete Google Account that you entered to configure that device through the following steps: Settings -> Accounts - > Google Accounts - > Remove - > Yes Accept the warning message - > exit the Settings -> menu click on Play Store and accept the terms and conditions imposed - > click on Exit Google Account - > sign in with your personal Login.

    Hopefully Google will fix this issue in a future update, but for now, this workaround works great.
     
  7. Anonymous

    Anonymous Visitor
    Visitor

    #8 Anonymous, Jan 26, 2015
    Last edited by a moderator: Mar 23, 2015
    Amazing,

    It really fixed the error


    Amazing,

    It really fixed the error and now I am free to download any app I want.

    Thank you very much!

    And thanks for all the rocking help!! Technobezz you are awesome!
     

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