<strong>How to fix Google Play problem on Galaxy Note 3? Error retrieving information from server </strong> Hello everyone, My names is Erica and I am experiencing a weird issue on my Galaxy Note 3. I am having difficulties accessing the Google Play store. However, there is a good side too: the issue is not permanent, but it happens from time to time. At this point I am very frustrated that I cannot download the apps I need, when I need. The error I am receiving is this one: "Error retrieving information from server. " I have to mention I have never dropped the phone or damaged it in any way. The device is new. Any suggestions please?