How to fix Error retrieving information from server [RPC: S-5: AEC- 0]

G

Guest

Visitor
Visitor
<strong>How to fix Google Play problem on Galaxy Note 3?
Error retrieving information from server </strong>

Hello everyone,

My names is Erica and I am experiencing a weird issue on my Galaxy Note 3. I am having difficulties accessing the Google Play store. However, there is a good side too: the issue is not permanent, but it happens from time to time.

At this point I am very frustrated that I cannot download the apps I need, when I need.

The error I am receiving is this one:
"Error retrieving information from server. "

I have to mention I have never dropped the phone or damaged it in any way. The device is new.

Any suggestions please?
 
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A

Anonymous

Visitor
Visitor
Hello Erica, have you tried

Hello Erica, have you tried restarting the smartphone? You would be amazed how many glitches I have fixed with a simple reboot.
 
A

Anonymous

Visitor
Visitor
Are you using WI-FI or

Are you using WI-FI or cellular connection?

Try switching between those two and see if the problem persists.
 
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A

Anonymous

Visitor
Visitor
I am using cellular connection

I am using cellular connection and occasionally my home's WI-FI.

The issue occurs on both cases.

I have also rebooted the device a couple of times and it didn't fixed it.

Anyone else has any ideas left?

And by the way, thanks for all the replies.
 
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A

Anonymous

Visitor
Visitor
I am out of ideas

I am out of ideas sorry Erica. As a last resort, you should consider that maybe you should visit a specialized service..
 

chevypowell

Administrator
Staff member
Administrator
Hello everyone,

If you are experiencing


Hello everyone,

If you are experiencing the error, you should do the following:

Delete Google Account that you entered to configure that device through the following steps: Settings -> Accounts - > Google Accounts - > Remove - > Yes Accept the warning message - > exit the Settings -> menu click on Play Store and accept the terms and conditions imposed - > click on Exit Google Account - > sign in with your personal Login.

Hopefully Google will fix this issue in a future update, but for now, this workaround works great.
 
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A

Anonymous

Visitor
Visitor
Amazing,

It really fixed the error


Amazing,

It really fixed the error and now I am free to download any app I want.

Thank you very much!

And thanks for all the rocking help!! Technobezz you are awesome!
 
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