At one point in our lives, we all had to deal with a relative or a close friend asking us to help them install, download or access some feature on their phone. Explaining things over the phone on a call or through texting can only get you so far. You may have even decided to resort to taking screenshots of your phone to guide them, but that does not always work. You may have wanted to be there, take the phone from their hands and perform the task yourself while they watch and learn how to do it for their selves later on. Well, Google is here to help you with that.

Google Duo

Google Duo is a tech support feature that is meant to help users aid their friends or their family member. This video chat app now comes with the option to share your phone’s screen during the call. To access this feature, you have to tap your screen while on the app. A box will appear telling you that Google Duo will start to capture everything on your phone’s screen. You then have two options: Cancel or Continue.

If you accept a red border will appear showing you what part of the screen the person on the other end can see. There are also two buttons on your screen. One which allows you to pause the recording and the other one which will enable you to stop the screen sharing whenever you feel like it.

Despite the vast potential that this feature could have in closing the distance between two people and making communication more accessible, the feature is still pretty buggy. People have reported that the person on the receiving end of the screen sharing could only see a gray frame instead of the actual screen. Others say that they could see just a frozen image of the caller’s display. The feature still needs a couple of tweaks before it would work correctly.