Samsung kept its promise of rolling out the firmware update patch to fix the fingerprint scanner malfunctioning issue reported in the Samsung Galaxy S series smartphones. Beginning with South Korea and the US, users in the rest of the countries should also be receiving the updates anytime now. The issue reported on some of the latest Samsung Galaxy devices had taken serious proportions. Some banks took note of the reports and stopped servicing the banking transactions on the entire set of the Samsung Galaxy S series smartphones. There have been subsequent reports that the Samsung Galaxy S10e is not affected by this fingerprint scanner issue at all.
Samsung Issues a Detailed Technical Note as a Push Notice
Samsung has since sent a push notification to the users of the Samsung Galaxy S10, S10+ and S10e and the Galaxy Note 10 and Note 10+. It has included the 5G variants of these models as well. This contains a long description of the issue and how it is now fixing it through a software update. Samsung is calling this the “Biometrics update”. In this notice, the company has requested the users to first delete all their previous fingerprints saved for unlocking.
There two more clear instructions. One is to strictly avoid fixing any screen cover on these devices, particularly the ones made of silicone material. The installation of this new software update is essential for the fingerprint scanner to offer its optimum performance, Samsung says.
The next step is to register the fingerprint afresh. Here again, Samsung insists that the user needs to have all portions of their finger scanned. It has to be a thorough exercise not omitting the corners of the fingers.
Updates Sent Only to Those Phones on Which Fingerprints Were Registered
Interestingly, the updates are being sent only to those mobiles on which the fingerprints have been registered. Those who had not registered the fingerprint to unlock the phone, won’t receive this update. For good measure, Samsung has added a brief FAQ section too. The key point in it is that the push notification cannot be removed by the user until the update is downloaded and installed.
The snag is caused by the use of screen covers made of silicone by the users of these devices. The identification of the defect and the screen cover’s addition leading to the security snag were reported from the UK. That saved the trouble for the company. Their further research confirmed to them that the under-display fingerprint scanner misread the pattern in the screen cover to be the fingerprint and unlocks the device.