Microsoft has improved Skype to the point that it’s now one of the smoothest and sleekest messaging programs on the planet. From simple chats to lengthy voice and video calls, Skype can do it all without a hitch. Because of these, it has become the chosen mode of communication among individuals and businesses who are looking for a fast and dependable platform.
So, if you’ve come to rely on Skype, you’ll find it irritating if you can’t log into your account. This is especially true if you’re scheduled to have a video conference with a client or if you’re due to submit an important document to your boss. Fortunately, fixing this issue isn’t that difficult. You can start by taking the following steps:
- Consider your username and password
First things first: make sure that you’re using the correct username and that you got your password right. This is particularly important if it’s your first time to log back into Skype after several weeks or months. If you forgot your username, go to go.skype.com/account.diagnostics and follow the instructions to retrieve your username. If you forget your password, click on the “Forgot my password” option on the sign-up page or go to account.live.com/ResetPassword.aspx to reset your password.
- Update to the latest version
Oftentimes, Skype won’t allow you to log in because you’re using an older version that’s no longer supported. If this is the case, you’ll need to download and install the latest Skype version before you can proceed. Go to skype.com/go/download on your browser and follow the instructions to get the updated version.
- Check your internet connection
Is your internet connection working properly? Try opening a search engine or any other website on your browser; if it loads quickly, your internet connection isn’t the problem. Otherwise, check if your laptop, desktop, or mobile device is properly connected to the internet. If it is, you’ll need to call your service provider and ask if they’re having problems in your area.
- See if Skype is running normally
Sometimes, the problem isn’t coming from your end but rather from Skype’s. To find out if this is the case, go to heartbeat.skype.com, where Skype engineers post status announcements about the program and indicate whether these have been already fixed or not. You can also use online tools like downdetector.com/status/skype and downrightnow.com/skype just to confirm if Skype is really down or not.
- Restart your computer
One error message you might receive while logging on is that Skype is already signed on in your computer. If you get this error message, check if there are no pending system updates then restart your laptop or desktop computer. It usually solves the issue right away.
- Uninstall and reinstall Skype
This is the next step to take if restarting your device didn’t work. It can take some time, but it’s usually worth the hassle since it usually fixes the problem and ensures you can log into your Skype account.
These are some of the ways to solve Skype login issues. If they don’t work, head off to the official community forum to get advice from other Skype users as well as experts.