Prime Video not working – How to fix it

Amazon Prime Video is among the best video streaming services and it runs perfectly most of the time. The content loads fast and easy, there are no buffering or other issues. But sometimes, you may run into an issue. If Prime Video not working, try the solutions listed below.

See also: How To Set A PIN On Amazon Prime Video

Prime Video not working – possible fixes

Prime Video issues don’t pop too often, and there are several things to do if this streaming service isn’t working.

Try Prime Video on another device

Before you go any further, try Prime Video on another device. For instance, if you have been using your tablet, switch to your PC, log in to Prime Video and see whether it is working or not. This way, you will figure out if the issue is in the service, on your device, or internet connection. If the streaming works on another device, it means that it is all good with Prime Video and internet connection.

Is your account active?

Make sure that your account is active. You can check that by going to Account Settings in Prime Video.

Keep in mind that if you cancel your Amazon Prime, Prime video won’t work as you will lose access to it.

Internet connection

If you are using your smartphone or tablet:

  • Toggle Wi-Fi
  • Forget a Wi-Fi network and connect all over again

Restart your modem and router.

In addition, if you are downloading something on your PC or have some other services running, it would be good to pause it all and see if the Prime Video is going to work.

Restart your device

When Prime video isn’t working, one of the things that can put things into motion again is a simple restart of the device you are using, be it your smartphone, tablet, PC, or your smart TV.

Clear data on your browser

If you are watching Prime Video content on your computer, make sure to clear the data of your browser.

Update Prime Video app

If you love watching Prime Video content on your smartphone, tablet, or your smart TV, make sure you have the latest version of the app. If the new version is available, make sure to download and install it.

Reinstall the app

Some apps may go crazy sometimes, and what you need to do is remove the app from your device and then download and install it again.

  • If you are using an iOS device – find the Prime Video app icon on the Home screen, tap and hold it until it jiggles, then click X to delete it. Confirm your action. Go to App Store, download the app and install it.
  • If you are using an Android smartphone or tablet – go to the Home screen, find the Prime Video app, tap and hold it. Tap Uninstall and confirm. Go to Play Store, download Prime Video, and install it.


These are some of the solutions to try when Prime Video not working.

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