The General Problem
Even though OnePlus phones are great they have a common problem, namely a DRM deficiency. They can’t support the Widevine level needed to stream HD Netflix. Discussions around this issue reached a tipping point late last year and OnePlus said that they would be able to fix this issue with future devices and with ones that have been already sold. Where’s the catch? You have to send your phone in order for this feature to be installed.
OnePlus said that this update will fix the L1 support needed for Netflix streaming. That connection must be established between the phone and an authenticated PC. This means that a regular PC is unable to perform this task so OnePlus is encouraging its customers to send back their OnePlus 5 or 5T phones back to get their updates.
On the bright side, OnePlus is paying for the phones to be shipped so the user only has to send the phone and wait for it to return with the update. But they’re not offering this free shipping to every customer. As a customer, you can benefit from not paying for shipping if you live in one of their “service regions”. This can be an inconvenience for almost every user. It’s no wonder that everyone in today’s world relies heavily on their phones for things such as communication, news, directions or even work related issues. The solution proposed by OnePlus forces users to go to great lengths just to watch an episode from their favorite show or a movie.
If you or anyone you know owns a OnePlus 5 or 5T phone and wants to watch HD Netflix, we’d like to encourage you to contact OnePlus’ customer support to establish the steps that you need to take.