There was a time when most people wouldn’t prefer being logged into Facebook through any of their devices – be it laptop or phone – when they were not using the app. Most people were concerned about security threats and therefore made it a point to log out of Facebook as soon as they were done browsing through it. This was not just security but a privacy concern as well.
With time, things changed, and improved security measures that worked towards protecting users’ data came into place. Because of this, users got more confident about staying ‘logged-in’ on apps like Facebook on their phone even when they were not using it. More than anything, it offered them convenience and helped them in saving time which they would have spent in logging-in and logging-out several times a day. Contrary to the earlier times, now most people preferred remaining logged-in to apps like Facebook which they used frequently in a day.
But what happens when you get automatically logged out of the Facebook app installed on your phone? On Friday evening, a large number of iPhone users realized that they have been logged out from the Facebook app installed on their phone. A lot of them got worried thinking that their account might have been hacked and that somebody logged out of their account on their behalf. Their concerns were put to rest when Facebook clarified as to what had triggered the problem.
Facebook stated that users were logged out of their Facebook apps owing to a ‘configuration change’ undertaken by the company. Friday evening onwards, a plethora of Facebook users started posting on different social media sites and on Reddit about their experience of being logged out of the app after the expiry of their session. What most of them found abnormal was the fact that the sign-in prompt popped up on their phones even though they had not logged out of the apps.
Even the ones who had put together a two-factor authentication system on their Facebook accounts were finding it difficult to log back in. The users, who opted to log-in again using the OTPs received on their phones, also faced certain difficulties. It must be noted here that this issue cropped up only on iPhones and not on Android and other kinds of phones.
So Facebook, heard it was a "configuration change".
👏👏👏 to the engineers who fixed the issue and patiently tried to explain the cause to us to no avail. https://t.co/AUARhCZ7W2
— Facebook App (@facebookapp) January 23, 2021
At 1:37 a.m. (Eastern Time), the support team at Facebook put out a post on Facebook and Twitter stating that the company had taken note of the issues faced by some of its users and were working towards resolving them. Facebook spoke to Engadget and clarified that the issues were a result of a ‘configuration change’ implemented on the website. After five hours, Facebook declared that it had managed to solve the problem.