Microsoft Devices have Failed in Reliability According to Consumer Reports

The FDA’s annual Consumer Report has removed its “recommended” suggestion for Microsoft Surface devices. According to the report, the Microsoft Surface Tablets and Laptops have higher breakage rate compared with other devices.

The Consumer’s Report

90,000 people who own tablets and laptops were surveyed for the report. The statistics estimated that 25 % of Microsoft Surface laptop or tablet owners answered back that by the second year of ownership they started to experience problems with their device.

Reliability is important

Most of us read reviews before purchasing an object and that is especially the case when the object is a technological device. Jerry Beilinson, the electronics director at the consumer goods test publication explained recently in an interview that those who are concerned with duration (how long a device will last), they should really buy brands with higher reliability.

Microsoft fights back

The American corporation disputed the study and said that their products and their return and support rates are not well represented in the Consumer Reports. The Consumers Report responses included affirmations in which the owners complained about the devices freezing or shutting down unexpectedly.

The report announced that Apple deliver the most reliable devices.

Microsoft Surface devices

The Microsoft Surface devices first entered the market back in 2012. From then onwards, the company released many Surface tablets and laptops, included the most recent Surface Pro. These products are very important for Microsoft as they represent the company’s face.

The lack of experience is the problem

According to Jan Dawson, chief analyst at Jackdaw Research, the Microsoft company has entered many fields, very fast and their lack of experience could have caused the manufacturing troubles.

The reliability of the Consumer Report is very high as it has been carried out annually since 1952.

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