Phone froze during update
Sometimes, your iPhone may get stuck at an updated which means that the software update began but did not end like it should. Your phone will not switch on because the update failed at some point. This is why it is important that you create a backup of your phone before you install updates. If the update failed and your phone froze, then try the following:
- Connect your phone to a computer that has iTunes installed on it.
- iTunes will detect your iPhone in recovery mode and you will get the option to restore your device to factory settings
- Click on Restore and your device will return to factory settings and update to the latest iOS software. If you have an iTunes or iCloud backup then you can restore your data through this backup.
- While your iCloud data can be retrieved from any computer by signing in to your iCloud account, your iTunes data can be retrieved only from the computer on which it is stored.
If nothing works then you may consider taking your phone to the Apple Store, and if it is not in warranty then you can try a DFU restore to see if you can restore your phone so that it is working again.
Needs more space
If you get an error message that the device needs more space for the update then it means that you need to delete some of the files and folders already in the phone to make space for the update.
- Go to Settings
- Tap on General
- Look for Storage and iCloud Usage and tap on it
- Tap on Manage Storage
It will bring up a list of apps on your phone and the amount of space each of these currently take. You can identify the apps that are occupying lots of space and delete the ones that you do not require so that you can free up space for the update.
Alternatively, you can move your photos and videos to your computer through iTunes so that you can free up some space.
Error Message “Software Update Failed”
This error was a big problem for iOS users who updated to iOS9 and iOS10. For iPhone users who were trying to update their phone’s software to iOS9, the problem occurred only for those who were trying to update the phone through OTA updates. Those who chose to update their phones through iTunes were able to sail through smoothly and enjoy the new OS. It has been recognized that the problem happens to be a Content Distribution Network error which appears only when lots of IOS users are trying to update at the same time.
The best solution for this is to wait for some time and then try again. Restarting your phone and router in the meanwhile will be helpful in solving any problems that may be related to your phone or the router.
Stuck on “Slide to Upgrade” screen
Some users face a problem where the phone screen says Slide to Upgrade but nothing happens when they try to slide. It appears that the phone is stuck on the screen not allowing you to do anything at all.
Begin with a reboot and if it does not solve the problem then put it in recovery mode and update your device.
Ran out of battery in the middle of an update
It is very important that you plug in your phone to the charger when you are installing updates. This ensures that you do not run out of battery in the middle of an update. If you happen to be installing an update when your phone is running on low battery then there is a possibility that your phone runs out of juice and powers off which leaves you with an incomplete update.
If you begin facing problems with your phone like it does not power on or it is stuck on a particular screen then you must connect your phone to a computer with iTunes on it. It is not important that you use your own computer. Any computer will do, and you can later connect it to your own computer to restore your backed up data.
When you connect your device to the computer, if you notice your phone’s name then click on the Summary tab and Restore your device. Once restore is complete, your phone will be restored to factory settings and you can use a backup to restore previous data to your phone.
If your phone’s name does not appear on iTunes then you must put your phone in recover mode before restoring it.
Lost my data after an update
Usually, an iOS update will go smoothly and you shouldn’t notice any problems at all, but sometimes, you may end up losing data on your iPhone after an update. This is why a backup is necessary. If you have an iTunes or iCloud backup for your iPhone then you can easily restore the backup.
There are certain apps available which may promise recovery of lost data, but there is no way to be sure of the effectiveness of such apps. This is why backups created through iTunes and iCloud are the safest way to secure important files and data.
How to roll back updates?
Some users end up updating the iPhone successfully but because of certain features included in the update or because of problems that surface after the update, you may want to roll back the update to return to the older version of iOS that was working fine for you.
- Begin by creating a backup. A backup will help you safeguard all your files and data to ensure that it if anything goes wrong during the roll back process then you still have a backup for your iPhone data.
- Locate the previous version in the iPhone Software updates folder of your computer. Mac users follow this path: Library > iTunes > iPhone Software Updates. Windows users can access the folder by opening the Start menu and then entering the following path in the Search box: %appdata%\Apple Computer\iTunes\iPhone Software Updates
- Power off your iPhone and let it stay switched off for 5 seconds
- Connect your phone to the computer and put your iPhone in recovery mode by pressing and holding the Sleep/Wake button and the Home button (for iPhone 6s and previous model users) or the Volume Down button (for iPhone 7 users).
- Keep pressing the two buttons till your phone enters recovery mode.
- iTunes will recognize that your phone is in recovery mode and you will get the option to restore your phone.
- In the Devices section of iTunes, click on iPhone and then hold the shift key and then click on Restore. Doing so will allow you to choose the file with which you want to restore the phone.
- Choose the last iOS version on the folder that you had accessed earlier on your computer. The file will have a .ipsw extension.
- Your phone will begin installing the version you have chosen and you will soon notice a confirmation that the installation of the previous version has been completed.Tip: If you do not find the .ipsw file on your computer then you can search for one on the internet. Different websites like www.ipsw.me offer such files. We prefer backing up before proceeding with such installations because all your data will be wiped after you install an ipsw file from the internet.
These update related errors are the most common ones for iPhone users. No matter which iOS version you use, if you notice any of these problems, then follow the solutions step by step to fix the issue. Since you may be required to connect your device to a computer, it is not necessary that the computer you use is your own computer. If you do not have any computer at all then you can visit an Apple Store for help.