There are some issues you may face when using your iOS device and you can fix most of them with ease, but what to do if your iPad or iPhone won’t turn on? If you tried to power on your device by pressing and holding the sleep/wake button and you see nothing but a black screen, it doesn’t necessarily mean your phone is broken. Many iPhone and iPad users reported the same issue. Most of the time, the problem can be easily fixed if there was a software crash that caused the issue or your battery went down and drained completely.
In this article, we are going to discuss the reasons why the iPhone/iPad won’t turn on and we will list a few things you can try to boot it up again.
See also: How To Fix iPhone Won’t Charge
What to do if your iPhone/iPad won’t turn on?
Why your iPhone/iPad won’t turn on?
First, let’s discuss the reasons why the iPad or iPhone won’t turn on. We already mentioned two: the software crash and the fact your battery went down and drained completely. If there was a software crash, a force restart will fix the problem and your device will turn on. The other reasons that can cause the issue are corrupted firmware, water damage, or a hardware problem.
When iPad or iPhone turns off and won’t turn back on again, the first thing you should try is a force restart. When a software crashes, the screen of the iPhone or iPad will be black, and it will look like the phone is off. Force restart is usually all you need to set things in motion again. Here is what you need to do:
- Press and hold the sleep/wake button for at least 20 seconds
- Release the buttons when you see the Apple logo on the screen.
If this doesn’t work, toggle the Mute switch several times, and then go for a force restart again. If your iPhone or iPad won’t turn on, move to the next solution.
Charge your iPhone
If the battery of your iPhone drained completely, your device will not turn on until you let it charge for a while. Many users often say they are sure the battery was not empty – even if you are sure, connect your iPhone to a wall charger and leave it for half and hour or more. Keep in mind that you should not try to turn your device back on right away – if the battery is completely empty, your iPhone will need some time to charge.
Was your iOS device hot when it turned off? As you probably already know, overheating can cause the battery to drain faster. You may not even notice that the battery percentage is going down, especially if you play a demanding game and tons of things are turned on (Wi-Fi, GPS, Bluetooth, etc.). This is one of the most common reasons why the iPhone won’t turn on.
One of the users wrote: “My iPhone 6 got hot won’t turn on, what should I do?“. In this case, let your device cool off, connect it to a wall charger, and wait for a while before trying to turn it on.
To turn your iOS device back on, press and hold the sleep/wake button, and hopefully, the Apple logo will appear. If your iPad or iPhone won’t turn on even after charging, move to the solution Backup, update or restore your iPhone using iTunes explained below.
iPad or iPhone won’t charge or turn on
When you let your device charge, the charging screen should appear after a while. If nothing happens, and your device won’t charge, there are a couple of things to try:
- Try another wall outlet.
- Change the charging method. Instead of using a wall charger, connect your iPhone or iPad to your computer.
- Try another USB port.
- Clean the charging port to remove dirt, debris or dust.
- Make sure the USB cable is not damaged.
- Try another USB cable.
- Try another charger.
Backup, update or restore your iPhone/iPad using iTunes
Before connecting your device to your computer, and launching iTunes, make sure that you have the latest version of the iTunes software installed. When iTunes is not up to date, various error messages may show up.
Connect your iOS device to your computer, and launch iTunes. If the iTunes recognizes your iPhone or iPad, make sure to backup all your data first and then Restore. This will wipe the phone.
If the screen is off but you hear sounds, notifications, vibration, etc., it means the display isn’t working, in which case you should contact Apple or visit one of their stores.
If iTunes doesn’t recognize your iPhone or iPad, you can put it in the recovery mode. Follow these steps:
- Connect your iPhone to your computer
- Launch iTunes
- Force restart your iPhone while it is connected to your computer. Press and hold the sleep/wake button and the Home button at the same time. Once the Apple logo appears, keep holding the buttons. Release the buttons when the Recovery mode screen shows up.
- You will see two options: Restore or Update. Click Update. iTunes will install the latest version of iOS – this will not erase your data.
Sometimes, the update can last for too long and your device may exit the Recovery mode. If that happens, perform a force restart and choose Update again.
If the update isn’t working, again, perform a force restart and choose Restore. This will erase all content and settings.
Once the process is completed, set up your iPhone as a new device.
You dropped your iPhone/iPad and now it won’t turn on
We saw many comments such as “I dropped my iPhone and now it won’t turn on”. Smartphones are generally fragile, which is why various issues including this one can occur when they hit the ground.
There is a trick you can try that worked for the owners of different iPhone models, including iPhone 4s, iPhone 5 and iPhone 6. Push the Home button and the lock button at the same time.
If nothing happens, connect your device to your computer to see if the iTunes recognizes it. If it does, backup your files and restore. If iTunes does not recognize it, put your device into Recovery mode (explained above), and try to Update or Restore. Doesn’t work? There might be a hardware issue. Contact Apple or visit one of their stores.
iPad or iPhone won’t turn on after water damage
The last thing you should do if your iPhone or iPad got in touch with water is to try turning it on. You need to dry out the phone. It is advisable to take a clean cloth or a towel and remove the water. Let your iPhone dry completely. You can use a bowl or a plastic bag, fill the bag or bowl with the uncooked rice and place your iOS device inside. Keep in mind the rice grains can get into the phone. The other flaw of rice is the corrosion. The other, much better option is to use silica gel packets if you have enough of those. Fill the bowl or plastic bag with it, place your iPhone or iPad inside, and leave it there for 24-48 hours. After that, try to turn your phone back on.
iPad or iPhone won’t turn on after iOS update
This is not a common issue, but sometimes the iPad or iPhone won’t turn on after iOS update. What do to?
- Force restart – press and hold the sleep/wake button and the Home button at the same time and hold them for at least 10 seconds (sometimes 30 seconds) until the Apple logo appears on the screen.
- If that does not work, use iTunes to restore your iPhone to factory settings.
- If iTunes doesn’t recognize your phone, put it in the recovery mode and then Restore (explained above).
These problems / solutions are found and effective on iPhone 4, iPhone 4s, iPhone 5, iPhone 5s, iPhone 5c, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus and iPhone SE, iPhone 7, iPhone 7 Plus, iPad, iPad Mini, iPad Air and iPad Pro.
If your iPhone won’t turn on even though you tried these solutions, it may be a hardware problem – contact Apple or visit one of their stores.