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How To Fix Galaxy S6 Touch Screen Not Working?

Samsung Galaxy S6, one of the slimmest phones in the market has numerous impressive features. 16 MP camera, Optical image stabilization, Exynos 7 Octa-core processor and the advanced TouchWiz User Interface – the list of this Smartphone’s features is endless. Powered by Android 5.0 Lollipop, Samsung Galaxy S6 is the favorite of many Smartphone lovers all over the world. But like all phones, it also comes accompanied with some minor issues regarding battery and touch screen. Though overheating and slow performance issues are also reported, the most common problem is Galaxy S6 Touch Screen Not Working.

The phone’s touch screen is quite unresponsive towards the end. The customers are forced to move the apps and the controls from the further end of the phone to the middle of the phone to keep using it without interruption. There are various reasons for this.

See also: How to fix Galaxy S6 overheating issue

Reasons for Galaxy S6 touch screen not working

  • Samsung does not manufacture a faulty product. But, the phone gets shipped from long distances across the world. This might have affected the performance of the touch screen due to excessive bumping and dashing while loading and unloading the cargo.
  • Samsung phones are quite slim. The touch screen controllers they use are shrunk to fix the size of the phone. This might affect their performance at the ends. Samsung has released several software fixes to this issue. Make sure to get the latest phone updates and Android Lollipop updates to solve the issue.

Ways to fix Galaxy S6 touch screen not working

Reboot the phone

Image source –

Samsung Galaxy S6 Touch Screen issue or freezing problem can be solved by switching off the phone and turning it back on. Press and hold down the power key and the volume down button together for 7 seconds. The phone will be switched off. The problem will most probably get solved once it is booted back.

Remove the Sim card

Shut down your Galaxy S6 and take out the Sim card. Now re-insert the Sim after few seconds, turn on your phone and see if anything changes.

Boot the phone in safe mode

This is another useful step to get rid of the unresponsive touch screen issue in case it is any third party app that is creating the issue. Safe mode temporary disables all the third party application and if you do not face the issue during this mode, it must be any app causing this issue.

To boot your phone in safe mode follow the steps here:

  • Turn the device off completely
  • Now press the power key for few seconds till Samsung Galaxy S5 logo appears.
  • Release the power key then and press Volume down button. The phone will be restarted.
  • Continue holding that button till the phone is restarted.
  • It will show safe mode on the phone’s left bottom corner.

Once you are sure that this is only the third party apps which are creating this issue, uninstall them by going to settings> Application> application manager> swipe to downloaded options> select the desired app> Uninstall and finally press OK. If you have tons of apps, removing them one by one can be time-consuming, so you can perform factory data reset (explained below).

Clear phone cache

Another fix for the problem is deleting the cache. Here is how to perform it.

  • Turn of your smartphone completely
  • Press and hold the Home button and the Volume down key, and then press the Power button
  • Keep holding the buttons and when the Samsung logo appears, let go of the Power button but keep holding the Home button and the Volume down key
  • When you see the Android logo, let go of the other two buttons
  • You will see a message “Installing System Update” and then the recovery screen will show up
  • To highlight “Wipe cache partition” use the Volume down key and press the Power button to select it
  • When this is done, again use the Volume down key to highlight “Reboot system now” option and select it using the Power button.


Allow the phone to rest

Samsung Galaxy S6 Touch Screen not working issue can be stopped by preventing overload. The phone has a tendency to freeze if it is overworking, unlike other phones which heat up or drain the battery quickly. It just freezes. Most users mistake it to be touch screen problem while in reality most of the inner parts of the phone have come to a standstill. This might occur when you are playing games or shooting videos for a very long time. Allow the phone to rest for some time before using it again.

Perform a hard reset

If you find that all the above steps fail to fix the issue, then try performing a hard reset. It will delete everything from your Galaxy S6 and return the phone to factory settings. Here are the steps to perform hard reset:

  • Press the Volume Up, Power and Home buttons together and keep holding until you see the Galaxy Screen.
  • Now leave the Power button but continue holding the other two buttons.
  • Release the two buttons when you see Android recovery screen.
  • Use the Volume Up and Volume Down buttons to highlight the options and Power button to select.
  • Select factory data reset which will erase everything from the device and then reboot system now.



  1. Thanks for the Tips , followed the instruction as mentioned for the screen not responding .
    Now it’s working .

  2. Hi my phone are responsive but it is bugging 2cm from butom of lcd, vneh i pres a it writes aaa or somethinh like that how i van fix it

  3. Hello I need your help! I was using my phone in the morning and all of a sudden the touch stopped working so I followed all these steps and done a hard reset and it’s still not working the phone looks brand new not been dropped or got wet

  4. Hi, I also have the same problem my phone’s screen isn’t working and I’ve already did everything you said and now after resetting and rebooting the phone now it says choose language and start but how can I click start if the screen isn’t responding?

  5. My Galaxy S6 was scanning than suddenly it stopped and kept that image on the screen in such a way that I couldn’t use the screen rid of that issue. It took time until I used the formula on this page I switched off the phone and turned it back on. I Pressed and hold down the power key and the volume down button together for 7 seconds. I got the positive result thanks a lot cause I was about to go to a repair shop.

    1. If that’s the case, maybe you should contact a repair shop. There is not much you can do on your own when it comes to touchscreen issues.

  6. If your touchscreen isn’t working and you need to do a backup prior to a factory reset or you are trying the firmware upgrade, Go to your dialer and type in : *#2663# then click TSP firmware update (general), you may not be able to use touch to open dialers and settings etc. but you can get hold of an OTG cable / adapter quite easily, then connect a mouse. The mouse pointer will do all a finger would have been doing. Just got mine back after a reset but not happy at all about the pain this has been causing and not convinced it is fully resolved. Probably my last Samsung.

  7. I dropped my galaxy S6 Active today and now my screen seams locked people are calling texting me I can’t answer them. SOMEONE PLEASE HELP ME!

  8. My touch screen on galaxy hunk o junk 6 stopped working because it got a light spritz of water on it from a fan . Followed instructions now I am stuck in Odin mode????? How cheesy. Hey maybe I can use MHL in my garage and read SD cards like I bought hunk of garbage for after it awakes from ODIN Download sleep. There should be a recall on the 6. It is pure crap. My old droid charge works better than dung pile. Sorry folks better try and upgrade or down grade ASAP. The 6 will fail you. Think maybe I will see how many I can round up and have a skeet shoot for you tube 🙂 !

  9. Okay so i have a samsung s6 an the touch screen isnt workin it wont respond when i try to swipe to unlock it how do i fix this problem cuz i dont have the money to replace the phone ive reset it rebooted it an everything an it still wont respond to my touch wut could possible be the problem

  10. Adity,
    Thanks for the tips! My phone seems to be functioning better now. I ran in safe mode, and removed all 3rd party apps that i though might be creating this problem. (screen was not responding to my touch very well, i had to push fairly hard, mainly pull down screen to clear notifications.) I also did a factory reset, but that was on accident when trying to clear cache. Which i haven’t done yet, because I’m afraid of another reset. Is there an easier way to clear cache?

  11. Hi I have a question my friends samsung 6s is like all frozen it has fallen a couple of times also it has gotten frozen but we were able to get it back working but not like right now the screen is all black when we try to use the light it doesn’t work only when the screen is black we tried some of these but nothing seems to happen, another thing is also when we tried touching the screen a notification popped up that said “unable to touch screen” so please we need help !

  12. I think there is some hardware issue. In such case, I would suggest to contact and technician and let him fix this problem.

  13. Fixed Issue Solved!! Daughters phone Touchscreen wouldn’t respond at all & couldn’t unlock phone. Noticed blue lines flash across top & bottom of screen when trying to unlock touchscreen. Tried all the above except factory reset, with no luck. Didn’t want to reset phone.
    Solution- Try pressing home button really fast 3-4 times. Touchscreen works now! Found in settings/accessibility/direct access/universal switch was turned on. Turn this off so hopefully doesn’t happen again.

  14. My problem cleared once I read hot to turn off the phone. The touch screen stopped working but I knew there had to be someway to reboot. Thanks.

  15. Go to your dialer and type in : *#2663# then click TSP firmware update ( general ) , you should then see PASS. Problem fixed guys it worked for me!

  16. It’s volume up to open the cache menu, not volume down. Volume down loads into the download mode for unlocking the bootloader.

  17. I had a problem with my touchscreen being very slow and unresponsive, I noticed it after I opened an app (YikYak) and suddenly the problems began. After uninstalling the app the problems disappeared – so basically check this, if you have an inkling on what app may be the source.
    I’m not blaming YikYak for the problem, it just happened to be the app with the bug in this case.

  18. I like how in this article which is specifically for the Galaxy S6, it mentions removing the battery, and removing the SD card. Neither of which exist in this phone. There is no removable battery or SD card.

  19. Really? My touchscreen isn’t working so I should go into settings, etc, etc… My touchscreen isn’t WORKING genius! This didn’t work!

    1. Press the Volume Up, Power and Home buttons together and keep holding until you see the Galaxy Screen.
      Now leave the Power button but continue holding the other two buttons.
      Release the two buttons when you see Android recovery screen.
      Use the Volume Up and Volume Down buttons to highlight the options and Power button to select.
      Select factory data reset which will erase everything from the device and then reboot system now.

      No touch screen required for this reset. It wont fix the shite phone though just wipe your data.

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