A pertinent issue in most of the smartphones is related to connectivity and the users may encounter this problem most of the time. If you are an owner of Samsung Galaxy Note 9, you may encounter this problem as well. The network and connectivity issues in this mobile device often make you feel frustrated and it seems that it is impossible to stop it altogether. You have to keep several factors in mind while weighing the Wi-Fi connectivity issue such as network equipment, outage, account status and settings. Whether it is a slow connection that keeps you in trouble or you face intermittent disconnection, the good thing is that most of them are easy to resolve. Here is how to fix Galaxy Note 9 Wi-Fi issues.
How to fix Samsung Galaxy Note 9 Wi-Fi issues
Problem 1: Slow Wi-Fi connection
Solution 1: Resetting the network settings
- Turn on the Wi-Fi connection and detect the hotspot to observe internet connectivity. If you fail to get the connection, you can begin the procedure of resetting the factory settings.
- From the Home screen, you have to swipe on an empty place to open the apps tray.
- Tap on Settings, go to General Management, and finally to Reset and Rest network settings.
- Tap on the Reset Settings and enter the PIN
- You have to again tap on Reset Settings and once the procedure is completed, you will notice the appearance of a confirmation window.
After this procedure, the following changes can take place in the device.
- Deletion of stored Wi-Fi networks.
- The paired Bluetooth devices will be deleted.
- The data restrictive settings that you have turned on/off manually will be reset to the default setting.
- The background data sync settings will be turned on.
- Mode of network selection will be automatic.
After the completion of the procedure of resetting the network settings, the problems of slow Wi-Fi connectivity and frequent disconnection should disappear. However, if the problems still continue to appear, you may have to reset all the settings on the device. The effect of this procedure is going to be the same. except that the data and the files will not be deleted from the device.
Solution 2: Resetting all settings
- From the Home screen, you have to swipe up and down from the center part of the display to access the screen of apps.
- You have to navigate from Settings icon to Backup and Reset.
- From Reset, you have to move on to tap on Reset Settings and review the info and then tap Reset Settings.
- Enter the correct PIN, password and pattern.
- For final confirmation, you have to review the info again and then tap Reset Settings.
If the problem persists after this, the issue might be with the radio of the phone.
Problem 2: Dropping Wi-Fi Connection
For dealing with this problem, you have to check the browser app to determine if the problem is emerging from that, and try to switch to another browser. If you are annoyed with random disconnection and dropping of the Wi-Fi connection due to the built-in or the stock browser app on the Galaxy Note 9, you can try to use Google Chrome browser or other trustworthy apps when you need to browse the internet. However, if the problems still occur after changing the browser app, you might have to ward off the issues related to software. Just remember to test whether the Wi-Fi connection stays steady after the completion of the procedure.
Solution 1: Reboot wireless router or modem to soft reset the phone
When it comes to network equipment, firmware issues may also trigger the symptoms, and if it is closely connected to the internet connection, the connected devices are going to experience the same symptom. To eliminate this problem from the core, you have to reboot the wireless modem or the router.
- Locate and press to hold on to the Power button on the device and switch on the wireless router or modem until the power goes off.
- When the power turns off, you have to unplug the adapter from the source of power and after a couple of minutes, you have to plug it back to the source of power.
- If required, you can press the Power button to switch on the wireless router or modem.
You have to wait till all the light indicators become stabilized. A red light on the Wi-Fi indicator tells you to wait for a few more minutes until it turns to green or blue. The red light shows that there is no signal or network connection. After the wireless router or modem reboots completely, you can soft reset the device with the help of the following steps.
- You have to press and hold the Volume Down and the Power button at the same time for about ten to twenty seconds until the Samsung logo appears on the screen.
- As the logo appears on the screen, you have to release both the buttons.
The soft reset procedure eliminates the minor issues in the software that may have confronted the Wi-Fi connectivity and led to frequent disconnection.
Solution 2: Disconnecting and reconnecting to the Wi-Fi network
This is a simpler way to bring back the Wi-Fi connection into the device. The following steps will describe how:
- From the Home screen, you have to slide down the panel of notification.
- Tap on the Wi-Fi to disable the connection from the phone.
- After a couple of seconds, you can tap on the Wi-Fi again to turn it on and reconnect to the network.
For accessing the Wi-Fi, you can configure the network through the Settings.
- From the Home screen, tap on the apps.
- Tap the Settings and then Wi-Fi
- Toggle the switch of Wi-Fi on and off.
You have to wait until the phone reconnects to Wi-Fi network and after the connection is established try opening the browser for a test procedure, and check the stability of the connection for a few seconds to ensure that it is working properly.
Solution 3: Delete the Wi-Fi network
This is a necessary action you may need to follow if the problem is accessed to a malfunctioning in the Wi-Fi network. After deleting the network connection from your device, you have to connect to the network just like you did for the first time. The following steps will clarify the action.
- You have to tap to open the Apps menu and Settings.
- Tap on the Wi-Fi and be sure that it is on, or you have to switch it on and a list of networks will appear on the screen.
- Tap and hold the Wi-Fi network from the list of options available.
- After this, you have to select the option Forget or forget network to delete the chosen Wi-Fi network.
- Reboot the phone after deleting the Wi-Fi network and then get back to Settings and Wi-Fi menu to reconnect to the network.
After establishing the connection you have to check whether it is functioning properly or is stable.
Solution 4: Resetting the network settings
For this procedure, you have to follow the steps as mentioned above to rectify the problems that emerge from the incorrect network settings on the device. The problem may occur when an update is programmed or while signalling a system update and these changes may have triggered the issue. If needed, you can reboot or soft reset the phone immediately after resetting the network. Once the phone boots up, you can set the Wi-Fi network to reconnect the device.
Problem 3: Problem in Wi-Fi connectivity due to non-functional apps
Often apps interfere with the capability of the device to connect to the Wi-Fi network and many of them can manipulate the connectivity feature of the device. Usually, the service providers or the carriers install those services or apps. Although you can easily disable or uninstall those apps, you have to determine at first whether the connectivity is due to those apps and the best you can do is to run the device in the Safe mode. In this setup, the third-party apps on the device are uninstalled temporarily and the boot process only reloads the core services. The procedure is absolutely safe for the devices and the files present in it.
Solution 1: Running the phone in the Safe mode
- You have to turn the device off at first.
- Press and hold the Power key until the name of the model “Samsung” appears on the screen and release the key.
- Just after releasing the Power key, you have to press and hold the Volume Down key and continue until the completion of the restarting procedure.
- When the Safe mode is displayed on the bottom left corner of the screen, you can release the Volume Down
Solution 2: Uninstall the apps
If the problem of Wi-Fi connectivity is abolished when the device runs on the Safe mode, you have got nothing to worry about, but if it doesn’t, you have to uninstall all the apps from Samsung Galaxy Note 9.
- From the Home screen, you can move on to an empty spot to open the tray of apps.
- Tap on Settings and Apps.
- Tap the application you need to uninstall in the default list or on the three dots icon to Show system apps for the display of the pre-installed apps.
- Tap on the desired app again and then on Uninstall.
- Tap on Uninstall again to confirm the procedure.
Problem 4: Slow or dropping Wi-Fi connectivity
Solution 1: Deleting the corrupt caches
The system caches may be files that are small and temporary but needed for the device, the services, and the apps to function correctly. However, if a cache becomes corrupt and stays in the system, it can affect the performance of the device greatly. To determine whether the Wi-Fi connectivity issue is due to the corrupt cache, you have to delete all of them and they are likely to be replaced with the new ones. The firmware automatically creates new caches when you delete the old ones from the device. Here is how you can do it.
- Turn off the device at first and then hold the Volume Up and the Bixby After this, you can press and hold the Power key.
- After the appearance of the green Android logo on the screen, you have to release the keys but the window “Installing system updates” may come for a few seconds before the Android logo comes on the screen.
- Press the Volume Down key several times to highlight the option of “wipe cache partition” and press the Power button to select.
- Keep pressing the Volume Down key until the option “yes” comes on the screen and then press the Power
- After the completion of wipe cache partition, the window “Reboot system now” appears on the screen.
- Finally, you can press the Power key to restart the device.
After wiping the system cache, you have to check whether the Wi-Fi disconnection issue still exists. If all the steps to retain the connectivity fail, you can try to factory reset the device.
Solution 2: Factory reset the phone
Among the last of the options, you may have to consider, factory data reset can resolve the issue. While conducting this procedure, all the data from your device will be deleted including the invalid settings, the fatal system errors, and the corrupted apps that may have led to the Wi-Fi disconnection in the device. The best you can do is to back up all the data that are important so that you can restore them later if needed. You must also disable the Factory Reset Protection after backup by eliminating the Google account from the device to avoid getting locked after the procedure of reset. Here is how the procedure works:
- Turn off the device at first.
- Press and hold the Volume Up key and the Bixby key and then press and hold the Power
- After the Green Android logo appears on the screen, release all the keys although the window “installing system update” may appear for a few seconds before the display of the Android logo.
- Press the Volume down key many times to highlight the option of ‘wipe data/factory reset’ and then press the Power button to select.
- Press the Volume down key until it shows “Yes – delete all user data” and then press the Power button again to select and start the process of master reset.
- After the completion of the factory or master reset procedure, ‘Reboot system now’ is highlighted on the screen,
- Finally, you have to press the Power key to start the device again.
When you factory reset the phone, you have to set up and reconnect the device to the W-Fi network as the problems are likely to go away by then. The network and the intermittent dropping of the Wi-Fi connection can be resolved easily with this procedure if the source of the issue is related to software.
Way to go
This is how to fix Galaxy Note 9 Wi-Fi issues. If the issue of slow or dropping connectivity in Wi-Fi continue to occur after the factory or master reset, the only thing you are left with is to take the device to the nearest service station as hardware issue may be the actual reason. The technicians at the service center will fix the problem or replace the device if required.