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Google Pixel 3 and Pixel 3XL: Voice Call Issues Reported Again (and Again)

Google Pixel 3 and Pixel 3XL are again being called out for some bugs in the phone, this time related to voice calls being not such a great experience. The difficulty is Google does not release so many models and variants as the other major phone brands do and their phones are third-party manufactured. Companies like LG or HTC make the phones on behalf of Google. But its phones appear to throw up some issue or the other for its users.

The Latest Issues Reported in Forums

There is a Pixel user forum where users report the issues they have encountered with their Google Pixel devices and many times other users or someone from inside the Google team may post the solutions. From the complaints posted in this community website, it appears some users are unable to hear any sound from the other end at the beginning of a voice call for a few seconds. Others have faced more serious issues where there are disturbances and complete silence for a few moments and so on. Some customers in the US have got a new device as a replacement due to these issues, but are seeing the same bugs in the new ones too.

Some Old Issues Resolved Through Software Updates

It is reported that some of the earlier issues reported by the users either directly or through the forums were indeed taken care of in the December software update, but apparently not all the issues have been licked. Google may have to make an intervention and send out the patches to resolve these issues as well. To be fair to Google, many problems faced by the users of the predecessor models, the Google Pixel 2 and 2XL were sorted out through updating of the software. That time some users had hauled the two makers of the phone, HTC and LG to court.

Now that the voice calls related issues have been raised, Google may sort these out too. The position Google takes is that the number of users making the complaints may be very limited. This makes it a device-specific issue and not uniformly faced by all users. These are generally resolved by replacing the devices. The company waits for more sporadic reports of the same issue before sending out the patches to solve the complaints.

Over to Google for appropriate steps to mitigate the users’ problems with their Pixel devices.

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