Viber doesn’t need any special introduction. It is one of the most popular applications that allows us to send text messages and call other Viber users. All we need is the Internet connection and we can chat with our contacts. The application works smoothly most of the time, but some people noticed the problem with calls that occur only when they are connected to a Wi-Fi network. Everything seems to work just fine then they are connected to a mobile data. Do you have the same problem? If you have any issues with Viber on Wi-Fi connection, such as not receiving calls or messages, this article is for you. We are going to list several very simple but effective solutions, and Viber will work perfectly on Wi-Fi as well.
Fix Viber not receiving calls on Wi-Fi
Solution No.1: Viber Wi-Fi Settings
As you know, you can adjust the Wi-Fi settings on your Android device according to your needs. There is an option “Keep Wi-Fi on during sleep”, and even if you have already selected this option, you still may not receive calls on Viber. You will only see a missed call notification. That is why it is advisable to do what we are going to show you. Viber has its own Wi-Fi settings and just by making some small changes you can easily get rid of the problem. This method is the most effective, meaning you probably won’t have to try other solutions. Let’s see what you need to do here:
- Open Viber app on your device
- Tap on three horizontal lines
- You will see the menu
- Scroll down and tap Settings
- Next, tap General
- Tap “Wi-Fi sleep policy”
- Choose “Always connected”.
Solution No.2: Wi-Fi connection
Quite a few users solved the problem with the previous solutions. If you change the settings and you are still experiencing the same problem, it may be because your Wi-Fi connection is poor or keeps dropping. If you notice the problem on your home network, and the issue disappears once you connect to another Wi-Fi network, then your home connection is slow. There are several simple things you may do:
- Toggle Wi-Fi on your device. Turn it off and turn it back on.
- Also, try toggling the Airplane mode.
- Restart your phone or tablet.
- Restart your modem and router.
If these simple tricks don’t solve the problem, see the following article: How To Fix Android Won’t Connect To Wi-Fi On All Variants. The article comes with a wide range of handy solutions that will help you improve your Wi-Fi connection.
Solution No.3: Update Viber
Sometimes, we may experience some issues with our favorite apps, and we often forget that we haven’t updated the app for a while. Most of the time, the poor connection is causing the problem which is why Viber not receiving calls on Wi-Fi, but we should not underestimate the updates. Go to Google Play, tap on three horizontal lines and open the menu. Tap My apps & games. Find Viber on the list of apps, and if you see “Update”, tap on it.