How To Fix “Unfortunately TouchWiz has stopped” Error On Samsung Galaxy

“Unfortunately TouchWiz has stopped” Error On Samsung Galaxy S5
“Unfortunately TouchWiz has stopped” Error On Samsung Galaxy S5

If TouchWiz, the custom interface for Samsung flagship devices, crashes, you may get unfortunately TouchWiz has stopped” error on Samsung Galaxy S5. The error message may occur because of some third-party apps or if the firmware itself hangs for any reason.

See Also-How to Fix Frequent Freezing Issues in Samsung Galaxy S3


Possible fixes for “unfortunately TouchWiz has stopped” error on Samsung Galaxy


Method 1


Error On Samsung Galaxy S5
“Unfortunately TouchWiz has stopped” Error On Samsung

To fix this problem, the initial thing you should do is soft reset and the next thing is booting your Galaxy S5 to Safe mode. If the “unfortunately TouchWiz has stopped” error on Samsung Galaxy S5 pops up for the first time, it could be a glitch in the TouchWiz system or in the firmware. A simple soft reset may fix this problem. To do that:

  • Remove the battery from your Galaxy S5 when the phone is on.
  • Press the Power button for minimum 30 seconds.
  • Put the battery in the phone and place the back cover.
  • Turn your phone on.

The purpose of soft reset is to refresh your phone’s memory by draining the capacitors’ stored electricity.

See also:  How to fix lagging issue on Galaxy S5

If the soft reset does not solve the problem, then you will have to boot your phone to Safe mode to see if a third-party app is causing this issue. Booting your Galaxy S5 to Safe mode will disable the third-party apps temporarily. If you see that the “unfortunately TouchWiz has stopped” error still persists in Safe mode, then the issue is caused by the core services or one of the pre-installed apps.


Method 2

You can change the Animation scale from developer option and see if the problem is solved. To do that, head to Settings > Developer option > Window Animation scale and then select 5x to 5x. You can choose any scale of your choice. You can also try to change the animator duration scale or Transition animation scale.


Method 3

Try to dismiss the error message and open Settings. If you can reach to Settings, go to Home screen mode > choose Easy mode> Apply. It will refresh the screen. But if the problem still persists, then go to Application Manager > tap TouchWiz which you will find under All tab. Clear its data and cache to bring it back to its default settings.

However, if the problem still continues, then there is nothing to do other than wiping cache partition and performing a factory reset.

Steps to wipe cache partition:

  • Turn off your Samsung Galaxy phone.
  • Now press the Power button, Home button and Volume Up button simultaneously and keep holding.
  • Release the buttons when Samsung logo with written “Recovery booting” appears at the top of the screen.
  • You are now at the android system recovery screen.
  • Select Wipe Cache Partition using Volume down button and then use the Power button to confirm your action.
  • A notification written in yellow will be shown to you that says system cache has been removed.
  • Now select Reboot System Now using Volume keys and hit the Power button to confirm.
  • Your Galaxy handset will reboot now.


Steps to perform a factory reset:

Before performing a factory reset, do not forget to backup your important data as this process deletes all data. There are several ways to create a backup of your phone. Follow the below steps to create a backup first.

  • One of the best options is to make use of Samsung’s very own Kies software that we normally use to update the software of our Galaxy devices.
  • The second way to create a backup of the device is with Google account. Head towards Settings> General> Backup & Reset and it will provide two options named as backup my data and automatic restores. Ensure those options are made on by ticking the checkbox next to them and it will backup details like Wi-Fi password, app data, Google settings and bookmarks automatically to Google server so that they can be retrieved again in case anything wrong happen with the device.
  • Another useful and easiest way to create a backup is using Samsung account. For that go to application> settings> User and backup> Account and check if you are signed in with your Samsung account. If the option is made on, it will sync the contacts, calendar and internet settings to the Samsung account.

Once you are done with the backup job, next go ahead with the factory reset process, here is how to perform it in your Galaxy S5.

  • Turn off your device first.
  • Next, hold down the Home, Power, and Volume Up buttons altogether for few seconds till Android logo appears on the screen.
  • Release the buttons then. Use Volume down button for highlighting any options and Power key to confirm it. So, highlight the factory reset option and confirm it using the power button.
  • Next, select ‘delete all user data’ and confirm it.
  • Wait for few seconds to see the ‘reboot system now’ option and select it. The phone will be restarted then and you need to set it up from scratch again.


  1. Hi. I recently upgraded my SD card on Samsung Galaxy S5 from 32GB to 64GB. Now one of my fave apps keeps saying “Unfortunately Our Daily Bread has stopped”. A couple of other apps are doing the same thing. I have cleared the cache and clicked on Stop for this app. I finally deleted it and installed a newer version from the Google Playstore. I also emailed the developer. They are working on it but the “Unfortunately…” issue is still a problem. The internal storage is almost maxed out, 14.87 GB of the total 16GB. Is that related to the recurrence of this error msg? If so then is my only solution to remove some apps? It’s an AT&T phone but I use TMobile. There are several AT&T apps turned off on the phone but I don’T know how to or if it’s possible or a good idea to remove them. Any help you can give me would be appreciated. Thanks.

    1. The first 3 methods will not remove anything from your phone. If you perform Factory reset then only everything will be removed from your smartphone.

  2. I applied the 3rd Method, the last step and it worked. I’m now the happiest person. Thank you TechnoBezz for this wonderful information.

  3. I applied Method 3 last step and it worked. My problem solved;and I’m a happiest person. Thank you so much TechnoBezz for this wonderful information.

  4. I have tried every method discussed on this page but problem not solved. In the end I have installed a new TouchWiz home and disable the old one. The problem solved.

  5. I updated the software for Samsung Galaxy A5 and after installation of the software it is showing that “Unfortunately TouchWiz has stopped”. Can anyone advise me how to fix the problem.

        1. Have your tried hard reset? If yes, and if still the problem persists, then I suspect its a hardware issue for the touchscreen and i would suggest to contact your nearest service center.

          1. Hard reset is factory reset. The steps to perform a factory reset are mentioned above. You can follow the steps and see if the problem is solved.

          2. aaahhh….ok
            will backup my data first.
            it wont delete or disturb my contacts and photos in the phone right?
            btw, i managed to change the ‘easy mode’ from standard to easy mode….and so far it’s ok but i hate the outcome. every icons are soo big. 🙁

          3. Factory reset will delete photos and contacts also. Please backup everything before doing factory reset.

  6. I have tried all of these things up to and including factory reset but even after factory reset once I restored ask of my apps and settings it starts happening again. That seems to imply that a third party app is the culprit but when I boot in safe mode (disabling all third party apps) I still get this error.

  7. To fix the error “Touch Wiz” stop working follow the following steps. Go into settings/my device/motion and gestures and turn all these settings off. This would then allow you to rearrange icons move and drop as before. No need to rebout your phone or carry out factory reset.

    1. This is great, these steps have worked for me, for Galaxy S3 it’s settings / Controls and Motions and now able to move and delete my icons.

    2. Dale, Thanks so much for this.
      Just to be clear the problem I had was that I could not move any app + when I did I got the warning notice “Unfortunately TouchWiz Home has stopped”.
      I tried all the jiggery pokery as above ‘clean cache in TouchWiz’ etc etc etc. – Nothing worked – until your advice to switch off all gestures etc in Settings.
      I have my phone back finally, after 6 or 7 months.
      You are a genius ! Many many thanks.

  8. I am very confused about why there is instructions tell us to do stuff but not telling us how to get there . I cant even find home screen mode !

  9. None of these methods work the error keeps coming back. Epic Fail on Samsungs part for not fixing this issue.

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