How to Fix LG G5 Apps Freezing and Crashing

The LG G5 is powered by 2.15GHz quad-core Qualcomm Snapdragon 820 processor and a 4GB RAM. Other specs include great front and rear cameras, expandable memory, enduring battery life and an amazing 5.3-inch touchscreen with a resolution of 1440px x 2560 px at a PPI of 554 pixels per inch. However, there are some users who have reported LG G5 apps freezing and crashing problems. There could be many reasons why the apps would freeze or crash and there are many easy workarounds and potential solutions to the problem. Some of them are listed as below.

Read also: How to fix LG G5 overheating issue

Glitch: LG G5 Apps Freezing and Crashing

If you find that the apps on LG G5 freezing and crashing continuously then there are a few workarounds and potential fixes which you can follow.


The easiest way to fix this problem is a simple restart. You need to hold down the PowerKey and select Power Off and Restart. If the screen of G5 continues to be unresponsive then long hold the PowerKey and wait till the G5 restarts. This might fix your problem of a frozen screen but if the problem continues then there are more potential fixes.


Potential Fixes


Solution No.1

It is important that your device is up to date. In order to update it, you can go to Settings > General > About phone > Update Center > Software Update and ensure that your G5 is completely up to date. If a software update is available, tap Download. Also, the apps should be up to date. You need to go to Play Store and click on the three horizontal lines on the top left corner and open the menu. Select ‘My apps and games’ and click on Update all on the top right.


Solution No.2

There are times when your phone has not been used for some days when you switch on the phone your apps might crash and freeze. The problem could be because of the cached data present on your device and in order to clear the cache data you need to go to Settings > General > Storage and USB and click on Cached data and then OK to delete it.


Solution No.3

Freezing or crashing could happen because of excessive memory use also. You can go to Settings > General > Memory > Memory used by apps and check for anything which is using a lot of memory space. There could be a faulty third party app which is the cause of the problem. You can then turn on the safe mode and see if everything works fine. If it does, one of the apps you installed is causing the issue. To enter Safe mode, press and hold the Power Button and select Power Off and hold till the Safe Mode box is visible on the screen, after which you can select Turn On.

You can test your LG G5 in the Safe Mode and if the problem does not exist then you can be sure about the problem being caused by a third party app. You can then uninstall all the apps one at a time and check your phone. If you have too many third-party apps and find that uninstalling them one by one is time-consuming, you can perform a factory reset.


Solution No.4

Before a factory Reset, you first need to backup all the important data and then proceed. You can back up your data from Settings > Backup and reset under User and Back up and select Factory Data Reset. Ensure all your data has been backed up after which you can click on Reset Device at the bottom of your screen. Now click on Delete All and let the process complete, after which the phone will reboot.

When your phone is frozen or crashed there might be a situation when your screen is not responding and you cannot access the menu because the touchscreen is not working or you forgot your password. There is a way to Factory Reset LG G5 using the hardware keys in that situation.

  1. Turn off the device.
  2. Press and hold the Volume up button, the Power Button, and the Home Button together till you see the Android icon.
  3. Use the Volume down to wipe data/factory reset option and click on the Power button to select it.
  4. Use the Volume down to highlight Yes and delete all user data and click Power to select it.
  5. Once the LG G5 has rebooted use the Power button to select it.
  6. As the LG G5 restarts, all the data will be wiped and you will have a fresh phone on which you can install the apps carefully.

All the above solutions will instantly solve the crashing and freezing problems of your LG G5 device.



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