Your Samsung App Store is not working, getting “Error Service Unavailable (1000)”? Most people who tried to download an app from the Samsung App store are constantly receiving “Information Network Unavailable”.
Here is a question from one of the users:
I just got a Galaxy S3 and put my sims card in it. Everything works but when I go to Samsung Apps, find an app I like then click on it the message “Information Network Unavailable” pops up. When I try to add an account like my Gmail it says “Can’t establish a reliable connection to the server.” I know I have internet access/data. I fell like I have tried everything! Please Help!!
The Error Service unavailable or Information Network Unavailable is same as error 2000.
What caused “Information Network Unavailable” On Samsung Galaxy
This issue is caused by a Core System host file (/etc /host) that is pointed to Google Server that has changed your IP address, thus blocking access to apps.
Thus, whenever you try to provide account credential such as Gmail account, it will periodically show the message “Can’t establish a reliable connection to the server”.
How To Fix Information Network Unavailable and Error Service Unavailable (1000)
Before we continue with the methods of fixing “Error Service Unavailable (1000,2000)/Information Network Unavailable, make sure it is not a sim card problem.
To test if this is a SIM card problem, follow the steps below:
- Dial *#*#4636#*#* in the dialer
- You will be prompt with a testing menuClick phone/device information
- Run ping test
- In the drop-down list select: GSM Auto (PRL)
- Click Turn off radio
Method 1 – Fix Information Network Unavailable
This method is called the Clear data, cache and re-installing Samsung App.
Samsung App store error 1000 is caused by a server problem on Samsung’s end most of the time.The Data Files and temporarily stored cache are saturated and need to be cleared.
- Navigate to SettingsTap Application Manager
- Next, tap ALL
- Tap Samsung Apps/Samsung Push Service
- Now tap Clear Cache and Clear Data
After you have cleared cache, that won’t be enough to fix Error Service Unavailable (1000).
You need to delete your existing Samsung account or reinstall it.
To remove your existing Samsung account:
- Navigate to Settings
- Tap Account /Sync
- Tap Samsung Account
- Now tap Remove Account(OPTIONAL)
For some people, this is all they need to get it working and to fix Information Network Unavailable. But, in some cases, you need to Re-install Samsung App Store.
- Go to Settings
- Navigate to Application Manager
- Tap ALLFind and tap Samsung App
- Now tap UninstallWhen you are done, install it back from Google Play – “Samsung Push Service”.
Method 2- Fix Error Service Unavailable (1000)
Stop all Google services and try to sign in again. To stop Google Services:
- Open the Settings app
- Tap Application Manager
- Tap All
- Next, you need to stop all services
- Google Play Store
- Google Play Service
- Samsung Push Service
After you stop these services, sign in again into Samsung App/Gmail/.
This is the final method to fix information Network Unavailable and Error Service Unavailable (1000). This method is called, “Factory Reset” Most people have found a solution by resetting their phone to its default state. Before you start with the factory reset, you will have to backup your phone.
To Factory Reset Your Samsung Galaxy:
- Navigate to Settings
- Next, tap Backup and reset
- Tap Factory Data Reset