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Common Nokia 6 Issues and Their Fixes

Common Nokia 6 Issues and Their Fixes

One of the Nokia handsets launched this year is Nokia 6. It is a budgeted phone yet it has been loaded with some of the latest technologies. The 5.5-inch touchscreen comes with a 1080 x 1920 pixels and is powered by 1.4 GHz octa-core Qualcomm Snapdragon processor (430) and a 3GB RAM. The phone runs on Android 7.0 Nougat out of the box. Although the phone is good, there are some problems which some users have been encountering. Here is a list of common Nokia 6 issues and their fixes.

Read also- How To Improve The Battery Life On Nokia Lumia 920

List of Nokia 6 Issues and Their Fixes

Nokia 6 Heating Issue

If there are certain things kept in mind while using the phone, you can keep the overheating issues away.

  • Using a smartphone under the sun causes a rapid drain of the battery. It also leads to battery damage.
  • If you have overclocked your device you are pushing the hardware which tends to make the phone warm.
  • Avoid using your phone when the battery is charging. You are working up the hardware more, which causes it to heat. Playing games, video calling etc. are energy consuming tasks. Such tasks drain battery super-fast and heat up your phone.
  • Some third-party apps could be very damaging. They may consume more battery and heat up your phone. If you go to Settings > Battery > Battery Setting Usage, you will be able to see which app is consuming the most battery. You can first update, and if needed, uninstall that specific app to see if the problem of heating has stopped.

Unresponsive Touchscreen

Common Nokia 6 Issues and Their Fixes

If you find your Nokia 6 display not working then there are some easy solutions to this.

  • Restarting your phone can help in solving the problem of the unresponsive touchscreen.
  • Sometimes wet fingers could cause a problem and your display may get unresponsive. Even your screen could have a layer of dust or maybe oil. Use a soft cloth and wipe your screen clean and then try using it.
  • If nothing seems to work then you should try a hard reset. But first, backup your files. To perform a hard reset:
  1. Hold the Power button and turn off the device
  2. Let your phone charge
  3. Now press and hold the Power button and Volume Up button
  4. When you see the Recovery Mode on your screen let go of both the buttons
  5. Using the Volume button navigate to Wipe Data/Factory Reset and highlight it
  6. Now use the Power button to highlight the selection
  7. Use the Volume button and once again highlight Yes –Delete All User Data and then use the Power key to select it
  8. The device will take some time to delete all the user data and settings of the phone
  9. Once this is over you can select the Reboot System Now in order to restart the phone.

After you perform a hard reset you will have to set up your phone from scratch.

SD Card is Not Detected

Another one of the Nokia 6 faults which users have come across is that their SD card is not detected. Here is what you can do to overcome this issue.

  • Turn off your Nokia 6, eject your SD card from the clot and then re-insert it back in its place.
  • Try using your SD card on a different device or use a card reader and check it on your laptop or computer to see if it is working there.
  • While you check your SD card on your computer or laptop you can also have it formatted. Remember to back up the data on your laptop first and then format it. After you format, you can copy back the data on it once again. Now try and re-insert the SD card on your mobile, it will work.

Brightness Problem

If you find there is a brightness problem on your Nokia 6 then the problem lies in the software. Although Nokia has already addressed this problem with an update some users are taking help of an app – Lux Auto Brightness. It can be downloaded from the Google Play Store. The app is really cool and helps in fixing the brightness problem.

Wi-Fi Not Connecting

For some users, Nokia 6 won’t connect to Wifi. There are some easy solutions to this problem:

  • A simple restart can solve it.
  • You can also try and disconnect your WiFi and then reconnect it again.
  • Another solution could be to reset to default and then connect back to it once again from the beginning. Here is how you can set up the network from fresh manually:
  1. Go to Settings and select More
  2. Tap on Mobile Networks
  3. Tap on Access Point Names
  4. Tap on the three dots icon on the top right side which is the Menu
  5. Tap on Reset to Default – any WiFi-related problems will solve here once you return to a default setting
  6. Next select New APN
  7. Type the information of your internet and then select the Menu button
  8. Here tap Save.
  • Another way you can solve the WiFi issue is to Disable the Power Saving Mode in Settings
  • Also, check the MAC address for the phone and whether the router recognizes it.

Performance Issues of Nokia 6

Several users face problems such as random reboots, lag or stutter with their smartphone. If you find your Nokia 6 not working properly or there are performance issues then here is what you can do to make your smartphone run smoothly:

  • If your Nokia 6 is running out of storage or the memory is getting full, you will experience lags and performance issues. You can either increase the storage with the SD card or and clear your phone of data.
  • With time there is cache accumulated in the phone which causes minor problems such as performance issues on the phone. You need to clear the cache of the apps.
  • You should try and boot your phone into Safe Mode to understand if there is a third party app which is causing the problem. Here is the process:


  1. Press the Power button and keep holding
  2. Tap and hold the Power Off button
  3. When the Reboot to Safe Mode flashes on your screen then tap on OK
  4. Your phone will start in Safe Mode. Here you can check your phone if it is working fine. If it is, then a third party app is responsible for the problem. You can uninstall the apps one at a time or perform a factory data reset.

Mobile Data Connectivity Issue

Another problem that the users are facing is that when they use their WiFi on their phone their apps run fine but if they switch to mobile data then they experience issues.

The problem here is because of the APN. Here is what you can do to solve this issue:

  • Go to Settings and tap More Networks
  • Here tap on Mobile Network and then click on Access Point Names
  • Now tap on APN
  • Change the APN Protocol to IPv4 or IPv6

Earpiece Sound is Poor

Another problem in the list of Nokia 6 faults is a robotic noise when taking a call.

Users who are not using the genuine Nokia earpiece have been facing this problem. Ensure you are using an authentic earpiece. Low-quality earpiece will not be clear and the sound will sound metallic or robotic.

SIM Tray Cannot Eject

Users who have reported problems while ejecting their SIM tray have solved this problem by following the below solutions:

  • Make sure you are using a proper tool to access the SIM tray. If you don’t have one, then make use of a paperclip to eject the tray.
  • Also, check if you are using the paperclip on the right slot to eject it.

If you are still having problems with ejecting the SIM card, take it to a repair shop and let the staff handle this.

This guide will help you solve most of the problems that you encounter with your Nokia 6.

Read also- How To Fix Cannot Download Or Update Apps On Nokia Lumia 920

  1. I’m using, rather, OVERUSING my Nokia 6 2017 since day one, and 3 years on I didn’t have any problems., Flawless performance. Recently I broke my screen in an accident. Authorised Nokia care estimated repairs at 1/3rd the cost of the phone, ₹5425. So I got a local one at ₹1,200 and phone was working ust fine, but the screen pops out about 1.5 to 2 mm from the right side. The repairs guy says
    Is this because battery is buldging?
    Is that so? Do batteries buldge? Nokia batery is

  2. I had screen touch issues, where my phone was sensing touch gestures on its own, there was also a dead part of my screen. I restarted with safe mode, updated my phone with a google security patch and voila!!! Thanks.

  3. Buenas tardes mi nombre es Erick, no puedo responder ninguna llamada en mi nokia 6.1, por que el teléfono solo suena pero no da la opción para contestar como lo puedo resolver? gracias

  4. Nachdem die Hörmuschel nicht mehr funktionierte ,wurde das Gerät auf Nokiakosten nach Ungarn zur Instandsetzung geschickt ,funktinoierte seither. Jetzt steigt offentsichtlich der Akku aus .ich brauche ganze 3 Tage ,um das Teil aufzuladen bei ausgeschalteten Telefon ! Also wieder defekt ! Teilte das dem Support mit und auch das ich enttäuscht bin vom einstigen Primus der Mobiltelefonie ! Seit her, führt man mit mir keinen Kontakt mehr !
    Für mich ist die Marke restlos durch ! Ich will das Teil nur noch los werden ! Der ganze Travel nur nach einem guten Jahr ! Traurig und Stressig das Ganze !

  5. Just noticed, my phone rang and I couldn’t answer it. Found that notifications were turned off. I think it should be impossible to turn off this notification, or at least provide a warning that you won’t be able to answer calls if turned off accidentally or by some other process which turns it off.

  6. Gutes Telefon nach einem Jahr funktioniert der Lautsprecher für normales Telefonieren nicht ! Mein gegenüber kann mich hören ich höre erst etwas ,wenn der Außenlautsprecher eingeschaltet wird ,so das jeder mithören kann ! Bei meinem Kollegen mit gleichem Handy war es genauso ! Also wohl Kinderkrankheit ! Wird wohl zur Werkstatt gebracht ist ja noch Garantie !

  7. My Nokia 6 stop boosting to the normal window if I try to off it and on it it’s always display download mode at the bottom left,some time it will display device shutdown at the upper right and off as usual.

  8. Why can’t I speak into my Nokia 6 on a an outgoing call, the person I’m calling can’t hear me unless I’m on speaker or headphones. The phone is new out of the box ,,,,,Bob

  9. Bonjour, ce matin, lorsque j’ai ouvert le GSM androïdone, il s’est allumé normalement et lorsque j’ai balayé l’écran afin d’y
    introduire le code tout était éteint. Je pensais que la batterie était à plat. Je l’ai mis encharge (depuis 9h30AM) et rien ne
    s’allume. Il y a 2 semaines que je l’ai reçu ( 12 mai 2019). Que faire?

  10. Hi sir, I am using Nokia 6. My Mobile Data connection is not as good as other’s ( same place, same sim card ). And recently, my connection became really bad ( in online game, 280 ping ). I tried using wifi hotspot from others’ phone but ping remained h same. I tried clearing cache and restarting but if didn’t solve. And also battery drain faster after updating to Android 9.

  11. Hi Thanks for your fixes for the Nokia 6.1 spent hours trying to sort out the MMS .. Your fix for it Change the APN Protocol to IPv4 or IPv6 WORKED. Thanks Heaps… I was getting to the point of buying an Iphone as they do have shop fronts you can walk into if you have a problem…..Regards Steven

  12. Hola a todos, tengo un Nokia 6, por sobrecalentamiento del equipo ademas del lugar en el que me encontraba, a unos 39°C a la sombra, la pantalla no respondía, lo que realice fue quitar las sim y meter el equipo al congelador por media hora, luego lo saque y obture el encendido con la tecla de volumen +, se reinicio normalmente. Deje que la carga de la batería se acabara, para cargar apagado el equipo

  13. I have an issue….when I go to charge my ohone, they battery actually drain….like a lot. Now Iam unable to charge it at all, not even enough to do a hard reset on it. Phone is mayne 2 months old, I havent dropped it or even gotten it wet. Help!

  14. Just purchased Nokia 6.1 as I am an old fan of Nokia. But sorry to say that I am quite disappointed by its performance.
    The battery started draining drastically with the download of android pie. The touch sensitivity is non responsive compared to other brands.
    There is no inbuilt gallery to store images and videos.
    Yes, but it is and indeed is the strong and rugged mobile than it’s Chinese counterparts which anyone has to admit. Newly purchased so will have to use and test for the feedback of all pros and cons.

  15. Thanks, the suggestions are helpful,but what I need to know,how can I solve the problem of my nokia 6 whose ringtone slows down very much when I turn on dolby sound options,so please suggest if possible.

  16. For some reason my loudspeaker just suddenly stopped working. I can hear the other person but they cannot hear me and my microphone is not muted.

  17. Nokia 6 is v.v.v.bad phone
    Nokia 6 is defective phone
    i have perches Nokia 6 phone by online filipkart last 2 month ago after one month i face a problem
    in my phones tuch screen when i call filipkart customer care of filipkart there is nobody for pickup the phone my experience about nokia and filipkart both are thif

  18. i have buy Nokia 6 two months ago. but signal are Very weak and sometimes singal full dropped in the room..a have checked in all sim network but not working.

  19. Just got my Nokia 6.1 have had a lot of problems with it not holding settings. Such as ringing volume, etc. also sometimes someone is trying to call me and it will not ring at all and one time after spending 3 hours trying to find out why??? I found that the do not disturb was turning on without me doing it. My husband just got one also and is having the same problems.

  20. This was very helpful. Exactly the information I needed. I prefer simple and sweet. I am a lady if you could not tell Using my boyfriends laptop. Thank you you very much for the clarity and integrity on this sight as far as I have found. Best of best.


  21. Have had nothing but problems with my new nokia 6 since I bought it. Have 3 Nokia 6’s in the house now but my one is the only one giving trouble.

    1 Will connect to my home wifi, but, keeps disconnecting and reconnecting the whole time. Also will not connect to other wifi’s, like when I go to my mother’s house it won’t connect to her wifi.

    2 Phone keeps freezing and will not do anything I want it to do.

  22. Just bought a Nokia 6. Had problems since day 1.
    1. Touch screen not responding
    2. Not shutting down, or power off
    3. Once lucky getting it going, typing restricted as left side of screen.. not working.
    4. jumping from one thing to another without touching it
    5. Can’t open my emails or w app’s.. cant get to the menu.. screen mot moving at all!!
    I never had such bad luck with a phone, got stuck without a phone.. and that 2000km away from where I purchased it. I was not able to take pictures etc… so much for a new Nokia 6…. I am quite upset!!!
    Never had any problems with the Samsung cellphones, or the Nikia communicator..’

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