Common Moto G5 Issues And Their Fixes

Moto G5 and Moto G5 Plus are the great addition to the Moto G line which is available under $200. This mid-budget device has come integrated with excellent features to allow you accomplish all kind of tasks hassle-free. Anyways many of the Moto users have already bought this phone and they are pleased with the performance. But, there are some glitches as well. So, here are the most common Moto G5 issues and their fixes to help you get rid of the issues.

See Also: Common Moto G4 issues and their fixes

11 Most Common Moto G5 Issues And Their Fixes

Problem 1# Wi-Fi issue

Moto G5 and Moto G5 plus wifi issues are no doubt one of the very common that many users have faced so far. This is not a big issue and can be resolved easily by the following the steps below:


  • First, restart your Moto G5 or the Moto G5 Plus device.
  • Turn off the Wi-Fi slider once by going to settings>Wi-Fi and then turn it back on to see if it make any difference.
  • Reset the network settings by going to Settings >Back up & Reset > Reset network settings and then tap on Reset.
  • Forget and then add the Wi-Fi network for which you are facing the issue. To do so, again go to Settings>Wi-Fi, select the problem network and tap on ‘forget’. Add the network again following the same method.
  • Turn off the Wi-Fi scanning that can be done from settings> location>Options.

Common Moto G5 Issues And Their Fixes

  • Finally, check if an update is available and then go for that.


Problem 2# Overheating issue

Moto G5 heating issues are among common issues about which many users have complained till date. The tips to follow to avoid overheating issue are explained here.


  • Ensure you do restart your device at least once or twice a week. If we use the device at a stretch for 150-200 hours, it can generate overheating issue.
  • Update the device with the latest software available.
  • Do not use the phone while it is charging.
  • Remove the case if you are using any as some cases are not compatible with your device and they can, therefore, make the device heated.
  • Let the device cool down for sometime after playing heavy games.
  • Turn off all the unnecessary background apps, reduce the screen brightness and turn off the Wi-Fi and Bluetooth when they are not in use.


Problem 3#  Freezing and lag issue

Is your Moto G5 or Moto G5 Plus not working properly or else freezing very often? This issue is generated from the overheating issue. So, first ensure you follow all the tips to avoid overheating of your device and then follow other methods explained here.


  • Restart the device first and then move to next methods.
  • Might be some culprit app is causing this freezing issue. You can be assured of this by performing a safe boot. To boot the device in safe mode, long press the Power button till the Power off option becomes available. Next, again long press the power off option which will bring the ‘reboot to safe mode’ option. Tap ‘OK’ and your phone will enter safe mode. If the Moto G5 or G5 Plus acts normally in this mode, it is nothing but an app to cause this issue. So, find out that app and uninstall from your device.

Common Moto G5 Issues And Their Fixes

  • In case you are facing this lag with a specific app, then clear cache of that app.
  • Uninstall all the unnecessary files and applications.
  • Finally, perform a factory reset.

Problem 4# The Motion control and gesture is not responding

Moto G5 has come integrated with this gesture and motion control feature that allows us to turn on the flashlight or launch an app through gesture. But unfortunately, some users have stated that this gesture and motion control is not working on their latest Moto G device perfectly. Here are the solutions for that issue.


  • Restart the device once to see if it can bring resolve the said issue.
  • Boot the device in safe mode and see if any app is causing this issue. Identify that culprit app and uninstall it from your Moto G5 device.
  • Perform a factory reset.
  • If nothing can resolve the issue, then contact the Motorola Support.


Problem 5# Camera tint, poor video quality, and video recording issues

This is another common issue about which many of the users have reported. According to them, the video quality is really poor when they try to shoot 4K videos and also an unusual noise comes in the background. Along with these, a pink tint alongside the edges of the viewfinder is also noticed. Here are the fixes for this issue.

Common Moto G5 Issues And Their Fixes


  • First of all, ensure to update the device with the latest software available as Motorola has already released an update which is especially to fix this camera and video recording error.
  • Next, reset the camera settings.
  • Boot the Moto G5 and Moto G5 Plus in safe mode.
  • And finally, perform a factory reset if everything else fails to fix the issue.


Problem 6# Internal noise

This is a very funny issue where the users can hear a clicking sound whenever they shake the phone. However, there is nothing to worry about. Here are the required workarounds.


  • It is assumed that this sound comes from the SIM try or else the SD card. To check this, just take out the SIM tray and the SD card and then shake the phone gently to see if any sounds are generated. If you still hear the sound, might be it is because of the camera lens.
  • If this does not affect the performance of your device, there is nothing to worry about. However, if you notice some other issues along with this, reach out to the Motorola Support and get your queries answered there.


Problem 7# Call Quality issues

Moto G5 plus call quality issues have annoyed many of the users till date. As per this issue, the call gets disconnected very often while some have stated that the sounds from other side sound like digitized. Motorola did not roll out an official update to fix this issue. However, there are always some workarounds that you can perform to fix poor call quality issue in Moto G5 line up.


  • First, restart the phone and then check the call quality.
  • Disable the HD Voice by going to settings> Advanced calling. Turn this option ON by toggling the switch and then tap on the HD Voice feature to disable it.
  • Also, disable the Enhanced 4G LTE Mode by going to settings>More>Cellular networks. Many users have been able to get rid of this issue by doing so.
  • Finally, perform a factory reset.


Problem 8# Corrupted SD card

Few of the Moto G5 users have stated that once they have turned off their phone, the corrupted SD card issue pops up. If you have not yet faced the issue, then ensure not to turn off the device till any software update is released for it. Or else remove the SD card and then turn off the device to avoid this corrupted SD card issue.


The only solution to this issue is to format your SD card. This can be done by going to settings>Storage>SD card>options>Storage settings>Format as internal and then tap on Erase and format.

Common Moto G5 Issues And Their Fixes

This might fix up the issue for you.


Problem 9# VoLTE issue

Voice over LTE is definitely a great feature that has pleased the users greatly. However, unfortunately, many of the Moto G5 users have faced issue with this feature as they are not able to enable VoLTE on their Moto G5 device. As per them, there is no option to enable this feature. Anyways, here are the best solutions for this issue.


  • First, restart your device and try again.
  • Reset the network settings then by going to settings.
  • Switch the SIM card position on your Moto G5 phone.
  • Ensure you are within the network coverage area and also set the preferred network to 4G.
  • Finally, perform a factory reset.

Problem 10# Auto-brightness does not work properly

Auto brightness is a very useful feature that adjusts the brightness level of the display automatically to help users. But according to some users, the adaptive brightness settings do not adjust the display brightness automatically. Here are the solutions for the issue.


  • Turn off the adaptive brightness once by going to settings>display>brightness level and Adaptive brightness. And then turn it on back to see if it can resolve the issue.
  • Another option is to manually adjust the brightness by going to settings>display>brightness level.

Common Moto G5 Issues And Their Fixes


Problem 11# Not able to launch the camera app

A camera is an essential part of a phone and if it does not work at all, the phone gets useless. Many of the Moto G5 users have faced this issue. They are not able to launch the camera app at all and an error message is showing stating ‘Error message, restart the camera app’.


  • Restart the phone and then try to launch the camera app again.
  • Next, see if any culprit app is resisting the camera app. To check it, perform a boot in safe mode and if the camera works fine then, identify the culprit app to uninstall it from the device.
  • Clear the cache and data of the camera app by going to settings> app> camera>storage and then tap on clear data.
  • Finally, perform a factory reset.


So, these are the most common Moto G5 issues and their fixes. All the issues are nothing serious and are not related to the hardware. They can be fixed easily by following the workarounds listed here. If you face any of the above issues on your Moto G5 phone, do not think your phone is defective – just perform the mentioned steps and you can fix the phone on your own.

See Also: Advantages and disadvantages of Moto G