The Moto G4 is one of the best Android phones you could buy at a budgeted price. The phone was launched last year and features some decent specs. It is powered by 1.5 GHz octa-core Qualcomm Snapdragon 617 processor with a 2 GB RAM and an internal storage of 16 GB which can further be extended up to 128 GB. The smartphone performs well but there are some common issues which the users faced. Here is a list of some common Moto G4 issues and their fixes.
Read also- How To Fix Moto G4 Battery Life Issues
Moto G4 Issues And Their Fixes
Moto G4 Ghost Touch Issue
While Charging – A problem is the phone doesn’t respond to your touch when you are trying to answer calls, when the display goes off automatically and the notification shade goes down itself. There are reports of lag on touches too. You could try some fixes:
- Avoid using your device while the phone is charging.
- There are chances that your device may be receiving charge which is higher than what is actually required for your phone. Another possibility may be because the wall outlet is not grounded which usually causes static and interference.
Another problem that the users of Moto G4 are facing is overheating especially when you use the camera for recording videos, charge your phone or play games. Here is what Motorola advises its customers:
- Don’t play games or make a video while the phone is charging.
- If you are using a case for your phone try removing it and then use the phone.
- If the climate is too hot avoid using the Turbocharge. When the phone is on Turbo charge mode it tends to create more heat.
- There are times when third-party apps cause overheating problems in your device. Press the Power button and then tap and hold the Power Off and click on OK when you see the Reboot to Safe Mode. Your device will reboot and you would see the Safe Mode towards the bottom left. If the problem of overheating no longer exists then a third party is responsible for this problem. You will have to uninstall apps one at a time and check the problem.
- You can also try and clear the Cache which may be causing the overheating problem on your phone. Go to Settings > Storage & USB > Cached Data > OK. Hold the Power Key for 15 seconds and restart your phone.
These solutions will probably solve the problem of overheating.
Moto G4 Display Problem of Yellow Tint on Screen
In this issue, the whites of the display usually appear to be yellow. Those who are facing a problem of yellow tint on their display screen can use the solution below:
Try changing the color saturation which you can do it by going to Settings > Display > Colour Mode.
Sudden App Crashes and Phone Restarts
Another problem that the users are facing is that their Moto G4 restarting automatically and some apps are suddenly crashing.
Boot your device to Safe Mode for which you need to long press the Power button till you see the Power Off. Keep pressing the Power Off button until you see the Reboot to Safe Mode option. Tap on OK to boot to Safe Mode. When the phone boots in the Safe Mode all the third party apps are disabled and then you will be able to see whether or not the problem is with an app or with the Operating System. If there aren’t any reboots then the problem is caused by a third-party app. Uninstall the apps one at a time until the issue is resolved or perform a factory data reset.
For a Factory Reset you need to go to Setting > Backup and Reset > Turn Off Automatic Restore > Factory Data Reset > Reset
Unable to Download Apps from Play Store
If you are not able to download games and apps or are unable to update the apps from Google Play Store then here is what you could do to fix the problem:
- Clearing the cache might help you. But first, go to Settings > Apps > Google Play Store > Force Stop and then head over to Storage and Clear Cache.
- The problem may also be with the Android Nougat and downloads may be blocked because you are on roaming and using the mobile data. You will have to connect to WiFi to stop this problem.
Signal Loss or Cannot Detect SIM
Many Moto G4 users seem to be facing problem in their network. For some the SIM card isn’t being detected at all while for some there is an unstable connection. This leads to data drop and signal loss and calls cannot be made or they don’t make through the network. Here is what you need to do if you are facing this problem.
- The easiest way out is to restart the device by holding the Power button down for 10 seconds.
- It is observed that SIM cards that have been cut to fit into the slots usually face network problems. You should get a new one as it will probably solve the problem.
- For the users who are using a new SIM ensure that the SIM has been activated and authorized.
- A Factory Reset may set things back to place. The steps have been mentioned above – you can follow them and perform the reset.
Error in Camera
‘Camera Error, Please Restart Camera’ or ‘Camera has Stopped’ are the error messages that you may get at times. In such situations you could use the below fixes:
- Go to Settings > Apps > Camera app and then Force Stop it and then head over to Storage > Clear Cache. Now hold the Power button and select Power Off and turn it one using the Power button. This usually solves the problem.
- Another solution would be to Reboot to Safe Mode, you can follow the steps mentioned above. If your camera is working in the Safe Mode then the problem is with a third –party app. Try uninstalling the third-party apps that use the camera and then restart your phone to test if the messages appear again.
Earphones Giving Trouble
Another problem that users have been complaining about is that their earphones don’t seem to work properly when plugged in the Moto G4 device. The sound comes only in the left ear. Here is what to do:
- Restart your Moto G4 device to see if the problem is gone
- Test your earphones with another device to check if the problem is still there. There may be a problem with the brand of earphones that you are using so you could try changing the earphones to check if you are getting the same problem.
- Check for any stuck particles in the device’s port and blow it away gently.
- A final solution is a Safe Mode. You know how to go to the Safe Mode on your G4 device by now. Head over and try listening to something with your earphones in the Safe Mode. If there is no problem then maybe a third-party app is interfering with the proper functioning. Look for apps that have audio components because they are the ones that might be hampering the audio of your device.
Battery Life Issues
Although the Moto G4 has been known to have a great battery life out of the box and can last you a good 9 or 10 hours once it is charged completely there may be times when you will notice an unusual battery drain. Here are some fixes:
- Bright displays do eat up quite a bit of your battery so you better check the brightness of your screen. You could also disable Moto Actions to preview notifications – this does bring about a difference in the battery life.
- Go to Settings > Battery check which app is eating into your battery and try to isolate them.
- Enable the Battery Saver Mode to extend the life of your battery.
Screen Burn In
You will faintly see the shadow of the previous app that you were seeing even though you have now changed to a different app. Here is what you could do:
- Your screen is probably too bright and your screen timeout is too long. Go to Settings > Display > Brightness Level and Sleep.
- A Factory Data Reset will probably do the trick.
If any of the problems mentioned above continue to happen and you cannot seem to fix them with the solutions above, it is best that you visit a retailer or your carrier.